Sales Support Specialist - Sprouts Remote | Phoenix, AZ
CA Fortune & Company, Phoenix, AZ, United States
At C.A. Fortune, we aspire to maintain our position as the nation’s leading consumer brands agency. We realize how fortunate we are (pun intended) to offer comprehensive solutions to our clients. From sales management to marketing, all the way down to insights and e-commerce, our boutique service model offers a breadth of services to our clients.
Who We Are People. Passion. Purpose. Our people are the core of our business. Our unique boutique service model allows our people to follow their passions with a purpose, all while delivering excellent services to our clients. At C.A., we live and breathe our values. We are fearless and curious innovators who lead with solutions, empower others, and do the right thing, always. We are a family‑first organization and recognize the importance of a healthy and flexible work‑life balance, a positive support system, and the power of diversity and inclusion.
Overview of the Role
The Sales Support Specialist - Sprouts Teams works with Account Managers, while executing business strategies. They also maintain a great relationship with our Manufacturers, Sprouts team members, Account Managers, and co‑workers. As we continue to grow, our Support department is looking to add a Sales Support expert to the team. This person will play a critical role in supporting Account Managers and ensuring seamless execution of sales activities. This position serves as a support partner between manufacturers, account managers, and internal teams to drive accuracy, efficiency, and timely completion of sales‑related processes.
Some of the Sales Support Specialist duties will include managing contract entry, coordinating new item submissions, handling order and deduction issues, processing price changes, and assisting with trade planning systems. Strong attention to detail, clear communication, and the ability to work in a fast‑paced, deadline‑driven environment are essential to fulfill these responsibilities.
Fully remote but preferably local to Phoenix, AZ.
Hourly range $24 - $28 based on experience, qualifications and skills. This is a non‑exempt role.
At C.A. we’re not looking for perfection, just people that want to commit to a us and grow their careers long‑term. We are on a mission to build better brands that inspire healthier lifestyles for consumers and their families. If you’re looking for a sign to apply, here it is!
What You’ll Do at C.A. Fortune
Supports and represents the Key Account Managers.
Coordinates key business strategies for each of their Manufacturers.
Provides excellent customer service: Returns e‑mails promptly, escalates issues immediately to the correct person, communicates with the Key Account Manager on Manufacturer needs and coordination, takes initiative to achieve results.
Always corresponds in a positive and professional manner.
Must demonstrate good problem‑solving ability and initiative in finding workable solutions to complex problems affecting multiple users of shared data.
Identifies when issues need to be escalated to the Key Account Manager.
Assists the Key Account Managers with manufacturer proprietary sales planners and tracking systems requirements.
Assists Key Account Manager in preparing for sales meetings, customer appointments and manufacturer meetings.
Accurately administers Promotional Planning, taking exceptional care to meet industry deadlines.
Verifies correct cost with manufacturer, submits all price change forms to Sprouts, and submits EDI price changes when needed.
Communicates all order changes between the manufacturer and Sprouts, i.e., date changes, quantity adjustments, pricing errors, and promotion discrepancies.
What You Should Bring to the Table
Advance level of Microsoft Office, Word, and Excel.
Software programs relating to the department.
Utilizes an elevated level of customer service for each person that this position meets.
Must be able to manage multiple interruptions and adjust priorities accordingly.
Excellent organizational skills to organize workload, set priorities, and meet deadlines.
Able to work independently with minimal supervision.
Ability to maintain a positive working relationship with co‑workers, manufacturers, and Sprouts team members.
Ability to work well under pressure.
Organized and detail oriented.
You Will Stand Out If You Have
You have previous experience in CPG.
Prior experience with DemandTec.
Extensive experience working with Sprouts.
Prior experience with a broker/manufacturer a plus.
PTO & Sick Days.
11 paid company holidays per year.
1 Floating Holiday.
3 months fully paid parental leave (regardless of gender).
Medical, dental, and vision.
Paid company life insurance.
401k with company match.
Summer hours (half day Fridays from Memorial Day thru Labor Day).
Work from home flexibility.
Come As You Are C.A. is committed to making our company more inclusive. Diversity fuels our innovation and better connects us to our clients, our colleagues, and our communities. Based on research, we know that women and other marginalized groups tend to apply to roles only when their experience perfectly matches the job description. That said, we encourage you to apply if you meet the majority of qualifications, especially if this role aligns with your career trajectory.
As set forth in C.A. Fortune’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
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Who We Are People. Passion. Purpose. Our people are the core of our business. Our unique boutique service model allows our people to follow their passions with a purpose, all while delivering excellent services to our clients. At C.A., we live and breathe our values. We are fearless and curious innovators who lead with solutions, empower others, and do the right thing, always. We are a family‑first organization and recognize the importance of a healthy and flexible work‑life balance, a positive support system, and the power of diversity and inclusion.
Overview of the Role
The Sales Support Specialist - Sprouts Teams works with Account Managers, while executing business strategies. They also maintain a great relationship with our Manufacturers, Sprouts team members, Account Managers, and co‑workers. As we continue to grow, our Support department is looking to add a Sales Support expert to the team. This person will play a critical role in supporting Account Managers and ensuring seamless execution of sales activities. This position serves as a support partner between manufacturers, account managers, and internal teams to drive accuracy, efficiency, and timely completion of sales‑related processes.
Some of the Sales Support Specialist duties will include managing contract entry, coordinating new item submissions, handling order and deduction issues, processing price changes, and assisting with trade planning systems. Strong attention to detail, clear communication, and the ability to work in a fast‑paced, deadline‑driven environment are essential to fulfill these responsibilities.
Fully remote but preferably local to Phoenix, AZ.
Hourly range $24 - $28 based on experience, qualifications and skills. This is a non‑exempt role.
At C.A. we’re not looking for perfection, just people that want to commit to a us and grow their careers long‑term. We are on a mission to build better brands that inspire healthier lifestyles for consumers and their families. If you’re looking for a sign to apply, here it is!
What You’ll Do at C.A. Fortune
Supports and represents the Key Account Managers.
Coordinates key business strategies for each of their Manufacturers.
Provides excellent customer service: Returns e‑mails promptly, escalates issues immediately to the correct person, communicates with the Key Account Manager on Manufacturer needs and coordination, takes initiative to achieve results.
Always corresponds in a positive and professional manner.
Must demonstrate good problem‑solving ability and initiative in finding workable solutions to complex problems affecting multiple users of shared data.
Identifies when issues need to be escalated to the Key Account Manager.
Assists the Key Account Managers with manufacturer proprietary sales planners and tracking systems requirements.
Assists Key Account Manager in preparing for sales meetings, customer appointments and manufacturer meetings.
Accurately administers Promotional Planning, taking exceptional care to meet industry deadlines.
Verifies correct cost with manufacturer, submits all price change forms to Sprouts, and submits EDI price changes when needed.
Communicates all order changes between the manufacturer and Sprouts, i.e., date changes, quantity adjustments, pricing errors, and promotion discrepancies.
What You Should Bring to the Table
Advance level of Microsoft Office, Word, and Excel.
Software programs relating to the department.
Utilizes an elevated level of customer service for each person that this position meets.
Must be able to manage multiple interruptions and adjust priorities accordingly.
Excellent organizational skills to organize workload, set priorities, and meet deadlines.
Able to work independently with minimal supervision.
Ability to maintain a positive working relationship with co‑workers, manufacturers, and Sprouts team members.
Ability to work well under pressure.
Organized and detail oriented.
You Will Stand Out If You Have
You have previous experience in CPG.
Prior experience with DemandTec.
Extensive experience working with Sprouts.
Prior experience with a broker/manufacturer a plus.
PTO & Sick Days.
11 paid company holidays per year.
1 Floating Holiday.
3 months fully paid parental leave (regardless of gender).
Medical, dental, and vision.
Paid company life insurance.
401k with company match.
Summer hours (half day Fridays from Memorial Day thru Labor Day).
Work from home flexibility.
Come As You Are C.A. is committed to making our company more inclusive. Diversity fuels our innovation and better connects us to our clients, our colleagues, and our communities. Based on research, we know that women and other marginalized groups tend to apply to roles only when their experience perfectly matches the job description. That said, we encourage you to apply if you meet the majority of qualifications, especially if this role aligns with your career trajectory.
As set forth in C.A. Fortune’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
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