Bilingual Legal Receptionist

Balaban Law personal injury firm is seeking a bilingual legal assistant for a reception position. Excellent customer service skills, time management and case management skills. Meeting deadlines are essential qualifications to being successful in this position.

Fluency in Spanish a must have.

Preferred experience: Front desk and customer service experience of at least two-years in an office environment. Law firm experience a plus.

Schedule: 8 hour shift (8:00am – 5:00pm)

In-Office Monday - Friday

Primary Responsibilities:

Answering incoming calls and directing them to attorneys or support staff

Greeting clients and visitors, maintaining a professional, compassionate demeanor

Scheduling client meetings for attorneys

Calling clients for treatment updates

Medical records requests and follow up

Forwarding insurance correspondence

Settlement check notifications to clients

Understand client experience and ask for google reviews

Intake support - Collecting preliminary accident details

Entering PNC information into case management software

Opening files for new clients and follow-up on requirements (LOR, TAR, Treatment)

Daily Administrative Tasks:

Scanning, copying, and filing legal documents

Organizing physical and digital case files

Processing incoming and outgoing mail

Reviewing attorney calendars, office meetings and availability

Conference room and kitchen cleanliness

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