Inside Sales Representative
KITCO Fiber Optics, Norfolk, VA, United States
KITCO Fiber Optics, Inc.
As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.
We are seeking a detail-oriented and proactive Sales & Customer Service Representative to support Inside Sales operations and customer service initiatives. This role combines sales support, transaction data entry, contract analysis, supply chain coordination, and customer relationship management. The ideal candidate will be comfortable in a business environment, enjoy engaging with customers by phone and email, eager to learn KITCO products and how they are used, and at ease with database entry, queries, and have Microsoft Office skills. A working knowledge of fiber optic products, data analysis and government contracting would be a plus but can be learned.
Key Responsibilities Sales & Customer Support
Respond to RFQs and market leads via phone, email, government bidding sites, and online platforms
Follow up on quotes and leads to drive revenue growth
Process customer purchase orders, retail transactions, and contracts
Read and analyze contracts and purchase orders to assess feasibility and compliance
Manage open orders and maintain organized records for quotations, purchase orders, and acknowledgments
Prepare and execute complex cost analyses and apply appropriate discounts
Request quotes from outside vendors for non-inventory items and custom arrangements
Support outside sales in developing new business and maintaining existing accounts
Upsell products to existing and prospective customers to grow revenue
Create accurate invoices and sales receipts
Answer phone calls, greet customers, and build rapport
Assist with scheduling deliveries and customer pickups
Process return material requests and coordinate with quality and warehouse teams
Review and resolve customer complaints efficiently
Ensure overall customer satisfaction and coordinate quality issue resolution with manufacturing
Participates in the team’s coverage rotation to maintain service levels during PTO, training, events or leave.
Perform other duties and tasks as assigned to support business
Supply Chain & Technical Support
Respond to customer planning data in accordance with supplier inventory agreements
Apply basic finance and accounting principles (credit terms, sales tax, source documents)
Understand and research fiber optic products including cables, connectors, and tool kits
Apply knowledge of assembly, fabrication, logistics, and manufacturing processes
Stay current with industry trends through ongoing fiber optic training
Maintain NAVSEA Terminate and Test Certification
Cross-reference and value-engineer materials for customer projects
Skills & Qualifications
Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Access, Teams)
Proficiency in Microsoft Excel, including the ability to perform or eager to learn VLOOKUPs, pivot tables, and other data functions preferred
Experience generating and analyzing sales reports to support data-driven decision-making preferred
Experience with ERP systems such as Costpoint a bonus
Familiarity with government platforms (EXOSTAR, SAM.gov, BidLink, etc.)
Strong organizational and multitasking abilities
Excellent verbal and written communication skills
Detail-oriented with strong data management and analytical skills
Familiarity with ISO 9001:2015 standards or quality standards preferred
Knowledge of basic government contract terms and conditions
Ability to work independently and collaboratively across departments
Experience in sales and or government business development a plus
Physical Requirements
Ability to sit or stand for extended periods while working at a computer or desk
Manual dexterity for typing, filing, and handling office equipment
Occasional lifting of office supplies, files, or small packages up to 25 pounds
Ability to move throughout office and warehouse environments as needed
Visual acuity to read documents, spreadsheets, and computer screens
May require occasional travel to customer sites, trade shows, or vendor locations
Benefits We are committed to supporting our employees with a competitive and well-rounded benefits package. Our offerings include:
Medical, dental, and vision insurance
401(k) retirement plan with company match
Generous Paid Time Off (PTO) and paid holidays
Short-term and long-term disability (STD/LTD) coverage
Life insurance
Employee Assistance Program (EAP)
Tuition reimbursement
Health Savings Account (HSA) and Flexible Spending Account (FSA)
Employee discounts
and more!
Employment is at will and may be terminated by either party at any time, with or without cause or notice.
KITCO Fiber Optics is an Equal Opportunity Employer and federal contractor committed to affirmative action and nondiscrimination in employment for all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.
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As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.
We are seeking a detail-oriented and proactive Sales & Customer Service Representative to support Inside Sales operations and customer service initiatives. This role combines sales support, transaction data entry, contract analysis, supply chain coordination, and customer relationship management. The ideal candidate will be comfortable in a business environment, enjoy engaging with customers by phone and email, eager to learn KITCO products and how they are used, and at ease with database entry, queries, and have Microsoft Office skills. A working knowledge of fiber optic products, data analysis and government contracting would be a plus but can be learned.
Key Responsibilities Sales & Customer Support
Respond to RFQs and market leads via phone, email, government bidding sites, and online platforms
Follow up on quotes and leads to drive revenue growth
Process customer purchase orders, retail transactions, and contracts
Read and analyze contracts and purchase orders to assess feasibility and compliance
Manage open orders and maintain organized records for quotations, purchase orders, and acknowledgments
Prepare and execute complex cost analyses and apply appropriate discounts
Request quotes from outside vendors for non-inventory items and custom arrangements
Support outside sales in developing new business and maintaining existing accounts
Upsell products to existing and prospective customers to grow revenue
Create accurate invoices and sales receipts
Answer phone calls, greet customers, and build rapport
Assist with scheduling deliveries and customer pickups
Process return material requests and coordinate with quality and warehouse teams
Review and resolve customer complaints efficiently
Ensure overall customer satisfaction and coordinate quality issue resolution with manufacturing
Participates in the team’s coverage rotation to maintain service levels during PTO, training, events or leave.
Perform other duties and tasks as assigned to support business
Supply Chain & Technical Support
Respond to customer planning data in accordance with supplier inventory agreements
Apply basic finance and accounting principles (credit terms, sales tax, source documents)
Understand and research fiber optic products including cables, connectors, and tool kits
Apply knowledge of assembly, fabrication, logistics, and manufacturing processes
Stay current with industry trends through ongoing fiber optic training
Maintain NAVSEA Terminate and Test Certification
Cross-reference and value-engineer materials for customer projects
Skills & Qualifications
Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Access, Teams)
Proficiency in Microsoft Excel, including the ability to perform or eager to learn VLOOKUPs, pivot tables, and other data functions preferred
Experience generating and analyzing sales reports to support data-driven decision-making preferred
Experience with ERP systems such as Costpoint a bonus
Familiarity with government platforms (EXOSTAR, SAM.gov, BidLink, etc.)
Strong organizational and multitasking abilities
Excellent verbal and written communication skills
Detail-oriented with strong data management and analytical skills
Familiarity with ISO 9001:2015 standards or quality standards preferred
Knowledge of basic government contract terms and conditions
Ability to work independently and collaboratively across departments
Experience in sales and or government business development a plus
Physical Requirements
Ability to sit or stand for extended periods while working at a computer or desk
Manual dexterity for typing, filing, and handling office equipment
Occasional lifting of office supplies, files, or small packages up to 25 pounds
Ability to move throughout office and warehouse environments as needed
Visual acuity to read documents, spreadsheets, and computer screens
May require occasional travel to customer sites, trade shows, or vendor locations
Benefits We are committed to supporting our employees with a competitive and well-rounded benefits package. Our offerings include:
Medical, dental, and vision insurance
401(k) retirement plan with company match
Generous Paid Time Off (PTO) and paid holidays
Short-term and long-term disability (STD/LTD) coverage
Life insurance
Employee Assistance Program (EAP)
Tuition reimbursement
Health Savings Account (HSA) and Flexible Spending Account (FSA)
Employee discounts
and more!
Employment is at will and may be terminated by either party at any time, with or without cause or notice.
KITCO Fiber Optics is an Equal Opportunity Employer and federal contractor committed to affirmative action and nondiscrimination in employment for all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.
#J-18808-Ljbffr