Customer Service Representative (Email, Chat, Phone) – Transcom | Remote (US)
School Result, Greenville, SC, United States
Customer Service Representative (Email, Chat, Phone) – Transcom | Remote (US)
Transcom is seeking a
Customer Service Representative
to provide support via email, chat, and phone for an innovative electric vehicle startup. This full-time, remote role offers
from $17/hour
plus monthly performance incentives, health benefits, and career growth opportunities.
The successful candidate will own customer inquiries from start to finish, delivering empathetic, clear, and professional support that builds trust, loyalty, and satisfaction.
Key Job Details
Job Title:
Customer Service Representative (Email, Chat, Phone)
Employer:
Transcom
Location:
Remote (US-based; restrictions apply near Greenville, SC site)
Pay:
From $17/hour + incentives
Job Type:
Full-Time
Schedule:
Evenings, weekends, holidays, overtime as needed
About Transcom Transcom is a global customer experience specialist with over 30,000 employees across 28 countries. Recognized by FlexJobs as a top remote employer, Transcom delivers customer care, sales, technical support, and credit management services in 33 languages for international brands.
Key Responsibilities
Engage with customers via phone, email, and chat, actively listening and analyzing needs
Provide solutions and guide customers through questions about products, systems, and processes
Troubleshoot technical issues with websites, apps, and in-car software
Collaborate with other teams to resolve escalated issues
Document interactions accurately and maintain professionalism
Deliver empathetic, clear communication that empowers customers
Candidate Requirements Essential:
At least 18 years old
High school diploma or GED
1–3 years of customer support or technical support call center experience
Strong computer literacy; ability to type at least 30 wpm
Excellent English written and verbal communication skills
Ability to work evenings, weekends, holidays, and overtime
Reliable attendance and adherence to schedule
Ability to pass a criminal background check
Home office meeting requirements (quiet, private, distraction-free)
Hardwired internet connection (DSL, Fiber, or Cable; minimum 20 Mbps download, 3 Mbps upload, ping Preferred:
Previous work-from-home experience
Prior email/chat support experienceFamiliarity with CRMs or customer support software
Automotive or technology customer support background
Passion for electric vehicles
Benefits
Competitive pay (from $17/hour + incentives)
Flexible pay options (daily, bi-weekly, direct deposit, pay cards)
Health, dental, and vision insurance
401(k) with employer match
Paid vacation time
Computer equipment provided
100% remote work, including training
Career development and training resources
Employee discounts and supportive work culture
Application Process How to Apply:
Submit your application via Transcom’s careers portal.
Complete typing, chat, and internet speed assessments.
Highlight your customer service and technical support experience.
Shortlisted candidates will be contacted for interview.
#J-18808-Ljbffr
Customer Service Representative
to provide support via email, chat, and phone for an innovative electric vehicle startup. This full-time, remote role offers
from $17/hour
plus monthly performance incentives, health benefits, and career growth opportunities.
The successful candidate will own customer inquiries from start to finish, delivering empathetic, clear, and professional support that builds trust, loyalty, and satisfaction.
Key Job Details
Job Title:
Customer Service Representative (Email, Chat, Phone)
Employer:
Transcom
Location:
Remote (US-based; restrictions apply near Greenville, SC site)
Pay:
From $17/hour + incentives
Job Type:
Full-Time
Schedule:
Evenings, weekends, holidays, overtime as needed
About Transcom Transcom is a global customer experience specialist with over 30,000 employees across 28 countries. Recognized by FlexJobs as a top remote employer, Transcom delivers customer care, sales, technical support, and credit management services in 33 languages for international brands.
Key Responsibilities
Engage with customers via phone, email, and chat, actively listening and analyzing needs
Provide solutions and guide customers through questions about products, systems, and processes
Troubleshoot technical issues with websites, apps, and in-car software
Collaborate with other teams to resolve escalated issues
Document interactions accurately and maintain professionalism
Deliver empathetic, clear communication that empowers customers
Candidate Requirements Essential:
At least 18 years old
High school diploma or GED
1–3 years of customer support or technical support call center experience
Strong computer literacy; ability to type at least 30 wpm
Excellent English written and verbal communication skills
Ability to work evenings, weekends, holidays, and overtime
Reliable attendance and adherence to schedule
Ability to pass a criminal background check
Home office meeting requirements (quiet, private, distraction-free)
Hardwired internet connection (DSL, Fiber, or Cable; minimum 20 Mbps download, 3 Mbps upload, ping Preferred:
Previous work-from-home experience
Prior email/chat support experienceFamiliarity with CRMs or customer support software
Automotive or technology customer support background
Passion for electric vehicles
Benefits
Competitive pay (from $17/hour + incentives)
Flexible pay options (daily, bi-weekly, direct deposit, pay cards)
Health, dental, and vision insurance
401(k) with employer match
Paid vacation time
Computer equipment provided
100% remote work, including training
Career development and training resources
Employee discounts and supportive work culture
Application Process How to Apply:
Submit your application via Transcom’s careers portal.
Complete typing, chat, and internet speed assessments.
Highlight your customer service and technical support experience.
Shortlisted candidates will be contacted for interview.
#J-18808-Ljbffr