Customer Service Representative
Baseline Fitness, Lakeville, MN, United States
Job Title:
Customer Service Representative
Reports to:
Club Manager
Status:
Full Time/Part Time/Non-Supervisor/Non-Exempt
Job Summary Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties And Responsibilities
Greet and meet potential members, providing a great customer experience.
Handle front desk related tasks:
Answer phone calls in a polite and friendly manner to assist with questions or concerns.
Take info calls and tours.
Assist in member check‑ins, sign‑ups, cancellations, BCM amenity usage, and updating member account information.
Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
Help maintain the neatness and cleanliness of the club.
Essential Behavior Requirements
Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
Listening: actively listens to customers, empathizes with them and works together to solve the problem.
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication: ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
Honesty and good work ethic.
Strong customer service skills.
Basic computer proficiency.
Physical Demands
Standing and walking at least 75% of the shift.
Talking in person or on the phone at least 75% of the shift.
Must be able to lift up to 50 lbs. less than 30% of the time.
Benefits
Bonus based on performance.
Flexible schedule.
Free uniforms.
Dollars for Scholars Program.
Employee Appreciation Program.
Free Membership for self and one family member or friend.
Team Member Support Team.
Health, Dental and Vision Insurance.
Critical Illness Insurance.
Short Term Disability Insurance.
Accident Insurance.
Voluntary Life Insurance.
Pet Insurance.
HSA.
Advancement Opportunities.
Compensation:
$13.25 per hour
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
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Customer Service Representative
Reports to:
Club Manager
Status:
Full Time/Part Time/Non-Supervisor/Non-Exempt
Job Summary Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties And Responsibilities
Greet and meet potential members, providing a great customer experience.
Handle front desk related tasks:
Answer phone calls in a polite and friendly manner to assist with questions or concerns.
Take info calls and tours.
Assist in member check‑ins, sign‑ups, cancellations, BCM amenity usage, and updating member account information.
Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
Help maintain the neatness and cleanliness of the club.
Essential Behavior Requirements
Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
Listening: actively listens to customers, empathizes with them and works together to solve the problem.
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication: ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
Honesty and good work ethic.
Strong customer service skills.
Basic computer proficiency.
Physical Demands
Standing and walking at least 75% of the shift.
Talking in person or on the phone at least 75% of the shift.
Must be able to lift up to 50 lbs. less than 30% of the time.
Benefits
Bonus based on performance.
Flexible schedule.
Free uniforms.
Dollars for Scholars Program.
Employee Appreciation Program.
Free Membership for self and one family member or friend.
Team Member Support Team.
Health, Dental and Vision Insurance.
Critical Illness Insurance.
Short Term Disability Insurance.
Accident Insurance.
Voluntary Life Insurance.
Pet Insurance.
HSA.
Advancement Opportunities.
Compensation:
$13.25 per hour
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
#J-18808-Ljbffr