Virtual Sales Manager - New Customer Acquisition & Re-engagement
Univar Solutions, Downers Grove, IL, United States
A Place Where People Matter.
Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you.
The Virtual Sales Manager will lead a high-performing team responsible for converting identified leads into new transacting customers and re-engaging former customers to restore active relationships. This role requires a dynamic leader who excels at motivating teams, innovating processes, driving adoption of best practices, and fostering excellent collaboration and cross‑team communication. A key responsibility of this role is to
build, maintain, and continuously refine a scalable sales playbook
that maximizes team output and ensures consistent, repeatable success.
What you’ll do: Team Leadership & Development
Lead, coach, and inspire a team of virtual sales associates focused on new customer acquisition and former customer reactivation.
Build a high-performance culture through regular coaching, performance management, and development planning.
Foster accountability, collaboration, and continuous improvement within the team.
Sales Playbook Creation & Optimization
Design and build a comprehensive Sales Playbook documenting workflows, outreach strategies, messaging frameworks, qualification criteria, and performance expectations.
Continuously refine the playbook using performance data, field insights, and cross‑team feedback.
Ensure consistent adoption of the playbook across the team and partner functions.
Drive operational excellence by standardizing best practices and removing inefficiencies.
New Customer Conversion
Oversee and optimize strategies that convert qualified leads into transacting customers.
Ensure associates follow structured outreach processes and use effective engagement techniques outlined in the playbook.
Monitor funnel metrics and use insights to improve conversion approaches.
Former Customer Re‑Engagement
Develop and refine processes for contacting and reactivating former customers.
Guide associates in crafting tailored outreach based on customer history and signals.
Track and improve reengagement and reactivation metrics, integrating successful tactics back into the playbook.
Process Innovation & Cross‑Functional Collaboration
Identify workflow gaps and implement process improvements that drive efficiency and scalability.
Partner closely with marketing, operations, analytics, and product teams to enhance lead flow, messaging, enablement materials, and reporting.
Promote strong cross‑team communication to ensure alignment and maximize impact across functions.
Performance Management & Reporting
Monitor KPIs related to lead conversion, productivity, reactivation, and pipeline health.
Provide regular insights and actionable recommendations to senior leadership.
Quickly implement corrective actions when targets are at risk.
What you’ll need:
Bachelor's degree
Proven experience in sales leadership within a high‑velocity or lead‑driven environment.
Strong leadership capabilities with demonstrated success in coaching and developing teams.
Proven ability to build and implement sales playbooks and drive adoption within teams.
Excellent communicator with strong collaboration skills and the ability to build alignment across functions.
Data‑driven mindset with the ability to translate insights into action.
Where you’ll work:
Home-based opportunity for candidates based on Central or Eastern Time Zone.
Pay & Benefits: The salary range for this role is USD 98,200 - 122,760. The specific salary offered to a candidate may be motivated by a variety of factors including the candidate’s proven experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for incentive pay. Available employee benefits include health, vision, and dental. We also provide 401k matching for retirement and paid time off.
Univar Solutions is a leading, global distributor of chemicals and ingredients
essential to the safety, health, and wellbeing of our daily lives
from life‑saving medicines and vitamins to hand sanitizers and industrial materials used for cleaning, construction, and more. Our global team of more than
9,500 employees
support our vision to redefine distribution and be the most valued chemical and ingredient distributor on the planet!
We offer a
Total Rewards package
that includes market aligned pay and incentives as well as a diverse benefits offering to
support our employees’ physical, emotional, and financial wellbeing.
Univar Solutions supports
sustainable solutions
for the world around us so that we can do our part to
help keep our communities healthy, fed, clean, and safe!
We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges the unique experiences, perspectives and expertise of individuals and provides the development and growth opportunities to empower us to redefine our industry.
Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.
Univar Solutions does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms (collectively Recruiting Firms). Recruiting Firms must enter into a Master Services Agreement (MSA) with Univar Solutions prior to submitting any information relating to a potential candidate. All searches must be initiated by Univar Solutions' Talent Acquisition team and candidates must be submitted via Applicant Tracking System (ATS) by approved vendors who have been expressly requested to make a submission for a specific job opening. No placement fees will be paid to any firm unless the aforementioned conditions have been met. Contacting our hiring managers directly is prohibited.
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The Virtual Sales Manager will lead a high-performing team responsible for converting identified leads into new transacting customers and re-engaging former customers to restore active relationships. This role requires a dynamic leader who excels at motivating teams, innovating processes, driving adoption of best practices, and fostering excellent collaboration and cross‑team communication. A key responsibility of this role is to
build, maintain, and continuously refine a scalable sales playbook
that maximizes team output and ensures consistent, repeatable success.
What you’ll do: Team Leadership & Development
Lead, coach, and inspire a team of virtual sales associates focused on new customer acquisition and former customer reactivation.
Build a high-performance culture through regular coaching, performance management, and development planning.
Foster accountability, collaboration, and continuous improvement within the team.
Sales Playbook Creation & Optimization
Design and build a comprehensive Sales Playbook documenting workflows, outreach strategies, messaging frameworks, qualification criteria, and performance expectations.
Continuously refine the playbook using performance data, field insights, and cross‑team feedback.
Ensure consistent adoption of the playbook across the team and partner functions.
Drive operational excellence by standardizing best practices and removing inefficiencies.
New Customer Conversion
Oversee and optimize strategies that convert qualified leads into transacting customers.
Ensure associates follow structured outreach processes and use effective engagement techniques outlined in the playbook.
Monitor funnel metrics and use insights to improve conversion approaches.
Former Customer Re‑Engagement
Develop and refine processes for contacting and reactivating former customers.
Guide associates in crafting tailored outreach based on customer history and signals.
Track and improve reengagement and reactivation metrics, integrating successful tactics back into the playbook.
Process Innovation & Cross‑Functional Collaboration
Identify workflow gaps and implement process improvements that drive efficiency and scalability.
Partner closely with marketing, operations, analytics, and product teams to enhance lead flow, messaging, enablement materials, and reporting.
Promote strong cross‑team communication to ensure alignment and maximize impact across functions.
Performance Management & Reporting
Monitor KPIs related to lead conversion, productivity, reactivation, and pipeline health.
Provide regular insights and actionable recommendations to senior leadership.
Quickly implement corrective actions when targets are at risk.
What you’ll need:
Bachelor's degree
Proven experience in sales leadership within a high‑velocity or lead‑driven environment.
Strong leadership capabilities with demonstrated success in coaching and developing teams.
Proven ability to build and implement sales playbooks and drive adoption within teams.
Excellent communicator with strong collaboration skills and the ability to build alignment across functions.
Data‑driven mindset with the ability to translate insights into action.
Where you’ll work:
Home-based opportunity for candidates based on Central or Eastern Time Zone.
Pay & Benefits: The salary range for this role is USD 98,200 - 122,760. The specific salary offered to a candidate may be motivated by a variety of factors including the candidate’s proven experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for incentive pay. Available employee benefits include health, vision, and dental. We also provide 401k matching for retirement and paid time off.
Univar Solutions is a leading, global distributor of chemicals and ingredients
essential to the safety, health, and wellbeing of our daily lives
from life‑saving medicines and vitamins to hand sanitizers and industrial materials used for cleaning, construction, and more. Our global team of more than
9,500 employees
support our vision to redefine distribution and be the most valued chemical and ingredient distributor on the planet!
We offer a
Total Rewards package
that includes market aligned pay and incentives as well as a diverse benefits offering to
support our employees’ physical, emotional, and financial wellbeing.
Univar Solutions supports
sustainable solutions
for the world around us so that we can do our part to
help keep our communities healthy, fed, clean, and safe!
We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges the unique experiences, perspectives and expertise of individuals and provides the development and growth opportunities to empower us to redefine our industry.
Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.
Univar Solutions does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms (collectively Recruiting Firms). Recruiting Firms must enter into a Master Services Agreement (MSA) with Univar Solutions prior to submitting any information relating to a potential candidate. All searches must be initiated by Univar Solutions' Talent Acquisition team and candidates must be submitted via Applicant Tracking System (ATS) by approved vendors who have been expressly requested to make a submission for a specific job opening. No placement fees will be paid to any firm unless the aforementioned conditions have been met. Contacting our hiring managers directly is prohibited.
#J-18808-Ljbffr