Inside Sales Representative
Van Meter Inc., Urbandale, IA, United States
Summary
The Inside Sales Representative plays a crucial role in supporting our purpose of creating lasting value for those we serve by servicing our customer's needs. The position is responsible for the sale of our products and services to business and construction and contractor establishments or individuals over the telephone and in the office. The successful candidate will work closely with our account managers and sales support team to develop and deliver customer services that promote and support our products. The Inside Sales Representative promote our culture, our 5 P's and our purpose to create lasting value for those we serve.
Key Responsibilities & Essential Functions
Service the construction/contractor establishment and/or the original equipment manufacturer customers by providing projects or information on products or services
Manage both inbound and outbound sales communication both internally and externally
Assist customers with product selection and application
Emphasize salable features, quote prices and credit terms, prepare sales orders for orders obtained
Provide customers with accurate stock and delivery information
Provide feedback on adequate stock levels
Establish, build and maintain excellent customer relationships
Review and analyze reports of business transactions
Provide sales data for new and existing customers for database entry
Work closely with Outside Sales to keep account activities and literature up to date
Responsible for oversight of sales of products to include purchasing from vendors, resolve customer problems, ensure delivery of order, etc.
Critical Success Factors
Excellent customer orientation
Ability to negotiate effectively at a high level and build strong relationships with customers, vendors and suppliers
Drive for continuous improvement
Strong troubleshooting and problem solving skills
Self motivated
Ability to multi-task and juggle multiple priorities with strict deadlines
Ability to analyze, identify & then follow up to resolve discrepancies
Detail-Oriented
Strong work ethic with a positive attitude
Job Requirements/Specifications
Minimum 2 year degree or equivalent experience required
Previous experience in customer service required
Microsoft Excel skills are essential
Knowledge of Eclipse preferred
Excellent communication and interpersonal skills via phone, email and in person are required
Knowledge and experience with Allen Bradley/Rockwell Automation part and distribution is preferred
Proven negotiation skills required
Work Environment & Physical Demands
Consistently sitting, working with hands & fingers, talking, hearing, vision acuity near, works alone, customer contact, works indoors
Frequently vision acuity far, field of vision, color vision
Sometimes standing, depth perception, vision adjustment, works with others
Occasionally walking, lifting, carrying, reaching
Equal Opportunity Employer, including Veterans and Individuals with Disabilities
Several factors are considered in making compensation decisions at Van Meter; including but not limited to education, skill sets, work experience and training, and other business and organizational needs. Please note that compensation may be below the lower end of the range when the minimum requirements of the role are not met and the higher end is reserved for candidates with extensive experience and qualifications that exceed the requirements of the role.
Van Meter offers a comprehensive benefits package, including medical, dental, and vision insurance, pet insurance, company paid life and disability insurance, paid time off including holidays, 401(k) with company match and an Employee Stock Ownership Plan.
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Key Responsibilities & Essential Functions
Service the construction/contractor establishment and/or the original equipment manufacturer customers by providing projects or information on products or services
Manage both inbound and outbound sales communication both internally and externally
Assist customers with product selection and application
Emphasize salable features, quote prices and credit terms, prepare sales orders for orders obtained
Provide customers with accurate stock and delivery information
Provide feedback on adequate stock levels
Establish, build and maintain excellent customer relationships
Review and analyze reports of business transactions
Provide sales data for new and existing customers for database entry
Work closely with Outside Sales to keep account activities and literature up to date
Responsible for oversight of sales of products to include purchasing from vendors, resolve customer problems, ensure delivery of order, etc.
Critical Success Factors
Excellent customer orientation
Ability to negotiate effectively at a high level and build strong relationships with customers, vendors and suppliers
Drive for continuous improvement
Strong troubleshooting and problem solving skills
Self motivated
Ability to multi-task and juggle multiple priorities with strict deadlines
Ability to analyze, identify & then follow up to resolve discrepancies
Detail-Oriented
Strong work ethic with a positive attitude
Job Requirements/Specifications
Minimum 2 year degree or equivalent experience required
Previous experience in customer service required
Microsoft Excel skills are essential
Knowledge of Eclipse preferred
Excellent communication and interpersonal skills via phone, email and in person are required
Knowledge and experience with Allen Bradley/Rockwell Automation part and distribution is preferred
Proven negotiation skills required
Work Environment & Physical Demands
Consistently sitting, working with hands & fingers, talking, hearing, vision acuity near, works alone, customer contact, works indoors
Frequently vision acuity far, field of vision, color vision
Sometimes standing, depth perception, vision adjustment, works with others
Occasionally walking, lifting, carrying, reaching
Equal Opportunity Employer, including Veterans and Individuals with Disabilities
Several factors are considered in making compensation decisions at Van Meter; including but not limited to education, skill sets, work experience and training, and other business and organizational needs. Please note that compensation may be below the lower end of the range when the minimum requirements of the role are not met and the higher end is reserved for candidates with extensive experience and qualifications that exceed the requirements of the role.
Van Meter offers a comprehensive benefits package, including medical, dental, and vision insurance, pet insurance, company paid life and disability insurance, paid time off including holidays, 401(k) with company match and an Employee Stock Ownership Plan.
#J-18808-Ljbffr