Sales Person
Farmers Home Furniture, Albertville, AL, United States
Description
The purpose of this classification is to assist customers in selecting and purchasing merchandise to achieve and maintain established sales goals.
Essential Functions
Maintain an acceptable sales quota as established in weekly, monthly, and annual store goals. Advise customers on the quality, style, or value of home furnishings merchandise and assist in selecting appropriate items. Develop expertise in customer experience and sales execution to properly meet customer needs. Verify prices are correct and each item is accounted for on sales orders. Calculate sales discount as warranted in determining sales write‑up. Prepare and/or place tags on merchandise; especially for sales promotions. Set up advertising displays and arrange merchandise on counters and sales floor to promote sales; stock shelves, counters, tables and other sales areas with merchandise. Load pick‑ups as needed and obtain customer signature on receipt for pickup. Attempt to resolve customer complaints regarding delivery of damaged or incorrect merchandise. Make sales prospecting calls via telephone using various telemarketing sales techniques; maintain accurate records in the CRM system. Update and maintain accurate customer records and activity within the CRM system. Handle customer inquiries in person or via telephone. Attend scheduled sales meetings. Regularly inspect and maintain assigned sales area for cleanliness and orderliness; clean shelves, counters, and floor displays. Assist customers in completing credit applications, answering questions regarding company/store policy and/or procedures. Set up delivery or pickup times with customers and document appropriately. Compose and send thank‑you notes to customers for their business. Keep records of sales. Receive various documentation and reports; review, process, respond, distribute, forward, file, maintain, and/or take other action as appropriate. Operate a personal computer, calculator, copy machine, telephone, or other equipment as necessary to complete essential functions. Follow and adhere to Display Standards, Customer Service Counter Standards, and Telephone Standards. Comply with the Farmers Sales Floor Standards and actively engage customers with our S.W.I.N.G. program. Enter customer service issues in PQA as assigned. Uphold and promote our H.O.M.E. values: Helping others, developing Ordinary people to do extraordinary things, being a Motivated owner that cares, and Ensuring that excellence is a habit personally and for those entrusted to them to lead.
Additional Functions
Assist in other store departments as required. Perform other related duties as required.
Requirements
High School Diploma or GED required; six months experience in practical retail sales, or any combination of training, experience, and education that provides the required knowledge, skills, and abilities for this position. Bilingual in English and Spanish preferred.
Performance Aptitudes Data Utilization
Requires the ability to review, categorize, prioritize, and or analyze data, exercising discretion in determining data classification and referencing such analysis to established standards for recognizing actual or probable interactive effects and relationships.
Human Interaction
Requires the ability to provide guidance, assistance, and/or interpretation to others regarding the application of procedures and standards to specific situations.
Equipment, Machinery, Tools, and Materials Utilization
Requires the ability to operate equipment, machinery, tools, and/or materials requiring complex and rapid adjustments.
Verbal Aptitude
Requires the ability to utilize a wide variety of reference and/or descriptive data and information.
Mathematical Aptitude
Requires the ability to perform addition, subtraction, multiplication, and division; calculate decimals and percentages; utilize principles of fractions; and interpret graphs.
Functional Reasoning
Requires the ability to carry out instructions furnished in written, oral, or diagrammatic form, involving semi‑routine standardized work with some latitude for independent judgment concerning choices of action.
Situational Reasoning
Requires the ability to exercise judgment, decisiveness, and creativity in situations involving a variety of predefined duties that are often characterized by frequent change.
Farmers Furniture is an Equal Opportunity Employer. The Company is committed to maintaining an environment free of harassment and discrimination.
ADA Compliance Physical Ability
Tasks require the ability to exert moderate physical effort, including climbing, balancing, stooping, kneeling, crouching, crawling, and may involve lifting, carrying, pushing, or pulling objects and materials of moderate weight (12‑50 pounds).
Sensory Requirements
Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, depth, and visual cues or signals. Some tasks require the ability to communicate orally.
Environmental Factors
Performance of essential functions may require exposure to adverse environmental conditions, such as dirt, dust, temperature extremes, electric currents or toxic agents/chemicals.
In compliance with the Americans with Disabilities Act, the Company will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
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The purpose of this classification is to assist customers in selecting and purchasing merchandise to achieve and maintain established sales goals.
Essential Functions
Maintain an acceptable sales quota as established in weekly, monthly, and annual store goals. Advise customers on the quality, style, or value of home furnishings merchandise and assist in selecting appropriate items. Develop expertise in customer experience and sales execution to properly meet customer needs. Verify prices are correct and each item is accounted for on sales orders. Calculate sales discount as warranted in determining sales write‑up. Prepare and/or place tags on merchandise; especially for sales promotions. Set up advertising displays and arrange merchandise on counters and sales floor to promote sales; stock shelves, counters, tables and other sales areas with merchandise. Load pick‑ups as needed and obtain customer signature on receipt for pickup. Attempt to resolve customer complaints regarding delivery of damaged or incorrect merchandise. Make sales prospecting calls via telephone using various telemarketing sales techniques; maintain accurate records in the CRM system. Update and maintain accurate customer records and activity within the CRM system. Handle customer inquiries in person or via telephone. Attend scheduled sales meetings. Regularly inspect and maintain assigned sales area for cleanliness and orderliness; clean shelves, counters, and floor displays. Assist customers in completing credit applications, answering questions regarding company/store policy and/or procedures. Set up delivery or pickup times with customers and document appropriately. Compose and send thank‑you notes to customers for their business. Keep records of sales. Receive various documentation and reports; review, process, respond, distribute, forward, file, maintain, and/or take other action as appropriate. Operate a personal computer, calculator, copy machine, telephone, or other equipment as necessary to complete essential functions. Follow and adhere to Display Standards, Customer Service Counter Standards, and Telephone Standards. Comply with the Farmers Sales Floor Standards and actively engage customers with our S.W.I.N.G. program. Enter customer service issues in PQA as assigned. Uphold and promote our H.O.M.E. values: Helping others, developing Ordinary people to do extraordinary things, being a Motivated owner that cares, and Ensuring that excellence is a habit personally and for those entrusted to them to lead.
Additional Functions
Assist in other store departments as required. Perform other related duties as required.
Requirements
High School Diploma or GED required; six months experience in practical retail sales, or any combination of training, experience, and education that provides the required knowledge, skills, and abilities for this position. Bilingual in English and Spanish preferred.
Performance Aptitudes Data Utilization
Requires the ability to review, categorize, prioritize, and or analyze data, exercising discretion in determining data classification and referencing such analysis to established standards for recognizing actual or probable interactive effects and relationships.
Human Interaction
Requires the ability to provide guidance, assistance, and/or interpretation to others regarding the application of procedures and standards to specific situations.
Equipment, Machinery, Tools, and Materials Utilization
Requires the ability to operate equipment, machinery, tools, and/or materials requiring complex and rapid adjustments.
Verbal Aptitude
Requires the ability to utilize a wide variety of reference and/or descriptive data and information.
Mathematical Aptitude
Requires the ability to perform addition, subtraction, multiplication, and division; calculate decimals and percentages; utilize principles of fractions; and interpret graphs.
Functional Reasoning
Requires the ability to carry out instructions furnished in written, oral, or diagrammatic form, involving semi‑routine standardized work with some latitude for independent judgment concerning choices of action.
Situational Reasoning
Requires the ability to exercise judgment, decisiveness, and creativity in situations involving a variety of predefined duties that are often characterized by frequent change.
Farmers Furniture is an Equal Opportunity Employer. The Company is committed to maintaining an environment free of harassment and discrimination.
ADA Compliance Physical Ability
Tasks require the ability to exert moderate physical effort, including climbing, balancing, stooping, kneeling, crouching, crawling, and may involve lifting, carrying, pushing, or pulling objects and materials of moderate weight (12‑50 pounds).
Sensory Requirements
Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, depth, and visual cues or signals. Some tasks require the ability to communicate orally.
Environmental Factors
Performance of essential functions may require exposure to adverse environmental conditions, such as dirt, dust, temperature extremes, electric currents or toxic agents/chemicals.
In compliance with the Americans with Disabilities Act, the Company will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
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