INT VIP Account Manager
SportyGroup, New Bremen, OH, United States
About the role
As a VIP Account Manager at Sporty, you will build and maintain strong relationships with our high-value clients, ensuring their satisfaction and overall experience. You will be responsible for providing personalized and tailored services to our VIP clients, resolving inquiries, requests or issues, fostering customer loyalty, retention and maximizing revenue. The VIP Account Manager will collaborate with different internal teams across the business.
What you’ll be doing
Building and maintaining strong relationships with VIP customers with the objective of retention and identifying opportunities to enhance their experience
Providing proactive support to VIP players, ensuring their needs are met promptly and effectively
Monitoring VIP player activity and engagement and working on VIP specific campaigns and promotions
Responsible for analysing data and internal reporting
Working closely with internal departments to ensure seamless communication and execution of processes, leading to best-in-class experience for VIPs
Staying updated with industry information, policies, and regulations in the iGaming sector
Ensuring data security
What you’ll bring
Previous experience as an Account Manager within the iGaming industry
Excellent communication and presentation skills
Outstanding problem-solving skills with a proactive approach
Have the ability to work under pressure, in a team environment and able to multitask with projects and tasks and adjust quickly to change and able to focus on new priorities
Strong drive to achieve and exceed targets
Willingness to work weekends
Fluency in English
What’s in it for you
Sporty is a remote first company in pursuit of sustainability
A competitive salary + individual performance based bonuses every quarter
20 days annual leave + public holidays
South African employment contract
Referral bonuses & flash bonuses
Top of the line equipment
Annual company retreats to provide great internal networking opportunities
If you’re interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.
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What you’ll be doing
Building and maintaining strong relationships with VIP customers with the objective of retention and identifying opportunities to enhance their experience
Providing proactive support to VIP players, ensuring their needs are met promptly and effectively
Monitoring VIP player activity and engagement and working on VIP specific campaigns and promotions
Responsible for analysing data and internal reporting
Working closely with internal departments to ensure seamless communication and execution of processes, leading to best-in-class experience for VIPs
Staying updated with industry information, policies, and regulations in the iGaming sector
Ensuring data security
What you’ll bring
Previous experience as an Account Manager within the iGaming industry
Excellent communication and presentation skills
Outstanding problem-solving skills with a proactive approach
Have the ability to work under pressure, in a team environment and able to multitask with projects and tasks and adjust quickly to change and able to focus on new priorities
Strong drive to achieve and exceed targets
Willingness to work weekends
Fluency in English
What’s in it for you
Sporty is a remote first company in pursuit of sustainability
A competitive salary + individual performance based bonuses every quarter
20 days annual leave + public holidays
South African employment contract
Referral bonuses & flash bonuses
Top of the line equipment
Annual company retreats to provide great internal networking opportunities
If you’re interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.
#J-18808-Ljbffr