Customer and Sales Operations Specialist
WD, Irvine, CA, United States
At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.
At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that—our technology helped people put a man on the moon and capture the first‑ever picture of a black hole.
We offer an expansive portfolio of technologies, HDDs, and platforms for business, creative professionals, and consumers alike under our Western Digital®, WD®, and WD_BLACK™.
We are a key partner to some of the largest and highest‑growth organizations in the world. From enabling systems to make cities safer and more connected, to powering the data centers behind many of the world’s biggest companies and hyperscale cloud providers, to meeting the massive and ever‑growing data storage needs of the AI era, Western Digital is fueling a brighter, smarter future.
Today’s exceptional challenges require your unique skills. Together, we can build the future of data storage.
Job Description
Ensure regular and effective communication with customers, sales, and cross functional teams within the company
Provide customer account support, identify problems, and take corrective actions to achieve company goals. This includes booking orders in Oracle, adjusting ship dates provided by WD factory planners and confirming ship schedules to customers/Sales. Ensure adherence to SOX and WD revenue recognition guidelines.
Focus and proactively strive to maintain high levels of quality, accuracy, and process consistency to customer service level metrics and identify initiatives to improve these metrics
Manage customer demand, aligning supply and customer communication -- resolve operational issues to support customer’s schedule requirements, including logistics optimization. Ensure customer demand is visible to planning and factory teams.
Validate customer demand inputs, meet with customers to understand requirements, drive current and planned consumption of inventory, and stay abreast of product transitions and on‑going qualification status at customers.
Work closely with demand and supply planning, logistics, and finance teams on supply allocation to align with both customer and internal inputs.
Manage operational projects to support customer requirements, e.g. ERP changes or IT implementation at customers or within WD which have impact on the fulfillment or supply chain processes
Report monthly & quarterly revenue and identify potential risks/opportunities to revenue plans
Qualifications REQUIRED
Strong sales operations experience.
Experience with operational issues associated with order management, background in managing sales order backlog, scheduling orders, solving daily customer problems.
Experience with the order to cash process.
Experience in Oracle ERP.
SKILLS
Inventory management and shipping process knowledge.
Strong experience in Excel.
Additional Information Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender‑related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status,
#J-18808-Ljbffr
At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that—our technology helped people put a man on the moon and capture the first‑ever picture of a black hole.
We offer an expansive portfolio of technologies, HDDs, and platforms for business, creative professionals, and consumers alike under our Western Digital®, WD®, and WD_BLACK™.
We are a key partner to some of the largest and highest‑growth organizations in the world. From enabling systems to make cities safer and more connected, to powering the data centers behind many of the world’s biggest companies and hyperscale cloud providers, to meeting the massive and ever‑growing data storage needs of the AI era, Western Digital is fueling a brighter, smarter future.
Today’s exceptional challenges require your unique skills. Together, we can build the future of data storage.
Job Description
Ensure regular and effective communication with customers, sales, and cross functional teams within the company
Provide customer account support, identify problems, and take corrective actions to achieve company goals. This includes booking orders in Oracle, adjusting ship dates provided by WD factory planners and confirming ship schedules to customers/Sales. Ensure adherence to SOX and WD revenue recognition guidelines.
Focus and proactively strive to maintain high levels of quality, accuracy, and process consistency to customer service level metrics and identify initiatives to improve these metrics
Manage customer demand, aligning supply and customer communication -- resolve operational issues to support customer’s schedule requirements, including logistics optimization. Ensure customer demand is visible to planning and factory teams.
Validate customer demand inputs, meet with customers to understand requirements, drive current and planned consumption of inventory, and stay abreast of product transitions and on‑going qualification status at customers.
Work closely with demand and supply planning, logistics, and finance teams on supply allocation to align with both customer and internal inputs.
Manage operational projects to support customer requirements, e.g. ERP changes or IT implementation at customers or within WD which have impact on the fulfillment or supply chain processes
Report monthly & quarterly revenue and identify potential risks/opportunities to revenue plans
Qualifications REQUIRED
Strong sales operations experience.
Experience with operational issues associated with order management, background in managing sales order backlog, scheduling orders, solving daily customer problems.
Experience with the order to cash process.
Experience in Oracle ERP.
SKILLS
Inventory management and shipping process knowledge.
Strong experience in Excel.
Additional Information Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender‑related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status,
#J-18808-Ljbffr