Account Manager
The Collective, San Jose, CA, United States
As an Account Manager, you will work collaboratively with internal project management teams to ensure the successful completion of a project from start to finish. You will serve as the main point of contact between the client, The Collective and/or other parties to manage timely delivery of customer requests. Collaborate with Account Management and Sales teams to deliver excellent projects and customer service.
Some key functions of this role will be:
Provide furniture pricing and quotes to clients in a timely and professional manner
Work alongside design team to create furniture packages (Thought starters, look and feel etc.)
Attend client meetings with appropriate team members
Responsible for the project/account team performance
Program and manage large complex projects with multiple vendors, locations and stakeholders
Perform on-site field measurements and surveys
Manage a project calendar and deliverables for each client to ensure timely project success
Provide complete information to Account Coordinators to place furniture orders
Monitor projects for success
Participate in product training and education
Attend project interviews
Responsible for growing key account and industry relationships (A&D, CM, GC etc.)
Partner with internal team to prepare budget, bids and proposals
Provide a high level of overall customer service
Minimum Qualifications:
3-5 years in Project Management; experience in the contract furniture industry preferred
Bachelor’s Degree or equivalent work industry experience
Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Ability to manage multiple tasks and projects simultaneouslyProblem solver, creative thinker, and a “roll up your sleeves” attitude to dive into projects with multiple obstacles and stakeholders
Working knowledge of interior construction, commercial furniture, facilities management, or furniture manufacturing
Interior design background a plus
Ability to assemble a polished quote for a client with pricing from multiple manufacturers
Ability to read and interpret floor plans
Understanding of the complexities and sophistication of the commercial furniture industry
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Some key functions of this role will be:
Provide furniture pricing and quotes to clients in a timely and professional manner
Work alongside design team to create furniture packages (Thought starters, look and feel etc.)
Attend client meetings with appropriate team members
Responsible for the project/account team performance
Program and manage large complex projects with multiple vendors, locations and stakeholders
Perform on-site field measurements and surveys
Manage a project calendar and deliverables for each client to ensure timely project success
Provide complete information to Account Coordinators to place furniture orders
Monitor projects for success
Participate in product training and education
Attend project interviews
Responsible for growing key account and industry relationships (A&D, CM, GC etc.)
Partner with internal team to prepare budget, bids and proposals
Provide a high level of overall customer service
Minimum Qualifications:
3-5 years in Project Management; experience in the contract furniture industry preferred
Bachelor’s Degree or equivalent work industry experience
Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Ability to manage multiple tasks and projects simultaneouslyProblem solver, creative thinker, and a “roll up your sleeves” attitude to dive into projects with multiple obstacles and stakeholders
Working knowledge of interior construction, commercial furniture, facilities management, or furniture manufacturing
Interior design background a plus
Ability to assemble a polished quote for a client with pricing from multiple manufacturers
Ability to read and interpret floor plans
Understanding of the complexities and sophistication of the commercial furniture industry
#J-18808-Ljbffr