Global Key Account Manager -SMT Equipment
Critical Fit Recruiting, Trenton, NJ, United States
DESCRIPTION
The Global Key Account Manager-SMT Equipment is responsible for owning and growing a small portfolio of strategic, high-revenue key accounts across North America. This highly visible role blends strategic account leadership with hands‑on execution—driving bookings, expanding penetration, improving forecast visibility, and serving as the primary voice of the customer with internal product and leadership teams.
RESPONSIBILITIES
Own a portfolio of ~6 strategic accounts, building multi-level relationships across executive, engineering, operations, supply chain, and procurement stakeholders.
Drive bookings growth, account penetration, and long-term share expansion across programs, sites, and geographies.
Become deeply embedded with key accounts to understand forecasts, demand signals, and technology trends.
Translate market and customer insights into actionable feedback for internal stakeholders (product management, engineering, service) to ensure company stays aligned with what’s coming next.
Secure internal resources and alignment to win and deliver—owning cross‑functional coordination with engineering, service, operations, and leadership.
Operate effectively in a flat, hands‑on organization where influence matters as much as authority.
Partner with regional/local teammates who interface daily with customer factory teams globally; you’ll lead the corporate-level relationship and strategy while coordinating execution through the local network.
Maintain flexibility for early/late calls across India/Asia and global stakeholders as needed.
Ensure customer satisfaction, proactive issue resolution, and disciplined follow‑through.
Lead complex deal support, project alignment, and stakeholder communications through delivery, installation, and ongoing support.
BACKGROUND PROFILE
Engineering degree or technical training (helpful but not required if experience is strongly relevant).
8+ years in B2B sales / strategic account management with enterprise customers.
Proven success managing large, complex accounts with multi‑stakeholder buying centers.
Experience selling high‑dollar, technically complex solutions (capital equipment, engineered systems, industrial automation, semiconductor/electronics manufacturing equipment, or similarly complex engineered products).
Strong executive presence with the ability to influence both customers and internal teams.
Demonstrated ability to operate in an environment requiring initiative, ownership, and hands‑on problem solving.
Preferred Qualifications
Background in electronics manufacturing, SMT, semiconductor, advanced packaging, or adjacent capital equipment markets.
Experience with tier‑1 EMS providers and/or large OEM environments.
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RESPONSIBILITIES
Own a portfolio of ~6 strategic accounts, building multi-level relationships across executive, engineering, operations, supply chain, and procurement stakeholders.
Drive bookings growth, account penetration, and long-term share expansion across programs, sites, and geographies.
Become deeply embedded with key accounts to understand forecasts, demand signals, and technology trends.
Translate market and customer insights into actionable feedback for internal stakeholders (product management, engineering, service) to ensure company stays aligned with what’s coming next.
Secure internal resources and alignment to win and deliver—owning cross‑functional coordination with engineering, service, operations, and leadership.
Operate effectively in a flat, hands‑on organization where influence matters as much as authority.
Partner with regional/local teammates who interface daily with customer factory teams globally; you’ll lead the corporate-level relationship and strategy while coordinating execution through the local network.
Maintain flexibility for early/late calls across India/Asia and global stakeholders as needed.
Ensure customer satisfaction, proactive issue resolution, and disciplined follow‑through.
Lead complex deal support, project alignment, and stakeholder communications through delivery, installation, and ongoing support.
BACKGROUND PROFILE
Engineering degree or technical training (helpful but not required if experience is strongly relevant).
8+ years in B2B sales / strategic account management with enterprise customers.
Proven success managing large, complex accounts with multi‑stakeholder buying centers.
Experience selling high‑dollar, technically complex solutions (capital equipment, engineered systems, industrial automation, semiconductor/electronics manufacturing equipment, or similarly complex engineered products).
Strong executive presence with the ability to influence both customers and internal teams.
Demonstrated ability to operate in an environment requiring initiative, ownership, and hands‑on problem solving.
Preferred Qualifications
Background in electronics manufacturing, SMT, semiconductor, advanced packaging, or adjacent capital equipment markets.
Experience with tier‑1 EMS providers and/or large OEM environments.
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