Inside Sales Account Manager - Repeat
Mill Steel Company, Grand Rapids, MI, United States
Headquartered in Grand Rapids, Michigan Mill Steel Company is a team of over 400 employees with a commitment to high-quality service. We are a unified, motivated, and empowered market driven company with a single focus to be the best. Our mission is simple, expand our operations into new territories, enhance relationships with our customers and suppliers, provide the best value available in the market, increase market share in key customer industries, develop innovative responses to customer needs, and continue to foster an environment of team involvement and empowerment.
As an
Inside Sales Account Manager , you will manage a portfolio of existing accounts, build and maintain customer relationships, support sales growth by solutioning tools and communication within the business system, and collaborate with all fulfillment departments to provide a best-in-class customer experience.
Duties and Responsibilities
Provide exceptional customer service and support
Point of contact for all matters specific to your accounts
Build and maintain a strong, long-lasting customer relationship
Understand customer needs, offer solutions to meet them, and effectively communicate these needs to fulfillment teams (i.e. production, logistics, purchasing, outside processing, etc.)
Order Entry
Ensure timely and accurate delivery of customer orders
Prepare reporting for management and outside sales team members
Review pricing and confirm accuracy
Effectively utilize CRM software to track interactions and progress
Qualifications
Preferred bachelor’s degree in business or related field
2 – 3 years sales or business operations experience
Excellent verbal and written communication
High level problem-solving and analytical skills
Customer focused mindset
Ability to work collaboratively in a fast-paced environment
Proficient in CRM software
Proficient with Microsoft Office applications including Outlook, Word, Excel, and Teams
Experience with Microsoft D365 Finance and Operations business systems
Organizational Relationship This individual reports to the Inisde Sales Manager and works closely with a variety of departments throughout the company.
Travel & Location Requirements This position has minimal travel and is based in Grand Rapids, MI
What we offer
Team oriented environment
Pet friendly office
Awarded “National Best & Brightest Companies To Work For” 10 consecutive years running (2010 – 2020)
Awarded “National Best & Brightest Elite Winner”
2010 – Elite Winner in Recognition & Retention
2016 – Elite Winner in Community Initiatives
2017 – Elite Winner in Recruitment, Selection & New Employee Orientation
2020 – Elite Winner in Communication & Shared Vision
This employer participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
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As an
Inside Sales Account Manager , you will manage a portfolio of existing accounts, build and maintain customer relationships, support sales growth by solutioning tools and communication within the business system, and collaborate with all fulfillment departments to provide a best-in-class customer experience.
Duties and Responsibilities
Provide exceptional customer service and support
Point of contact for all matters specific to your accounts
Build and maintain a strong, long-lasting customer relationship
Understand customer needs, offer solutions to meet them, and effectively communicate these needs to fulfillment teams (i.e. production, logistics, purchasing, outside processing, etc.)
Order Entry
Ensure timely and accurate delivery of customer orders
Prepare reporting for management and outside sales team members
Review pricing and confirm accuracy
Effectively utilize CRM software to track interactions and progress
Qualifications
Preferred bachelor’s degree in business or related field
2 – 3 years sales or business operations experience
Excellent verbal and written communication
High level problem-solving and analytical skills
Customer focused mindset
Ability to work collaboratively in a fast-paced environment
Proficient in CRM software
Proficient with Microsoft Office applications including Outlook, Word, Excel, and Teams
Experience with Microsoft D365 Finance and Operations business systems
Organizational Relationship This individual reports to the Inisde Sales Manager and works closely with a variety of departments throughout the company.
Travel & Location Requirements This position has minimal travel and is based in Grand Rapids, MI
What we offer
Team oriented environment
Pet friendly office
Awarded “National Best & Brightest Companies To Work For” 10 consecutive years running (2010 – 2020)
Awarded “National Best & Brightest Elite Winner”
2010 – Elite Winner in Recognition & Retention
2016 – Elite Winner in Community Initiatives
2017 – Elite Winner in Recruitment, Selection & New Employee Orientation
2020 – Elite Winner in Communication & Shared Vision
This employer participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
#J-18808-Ljbffr