Field Sales Support Specialist
Tremco CPG Inc., Memphis, TN, United States
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Field Support Specialist
role at
Tremco CPG Inc.
Tremco Construction Products Group brings together Roofing & Building Maintenance, Commercial Sealants, Waterproofing divisions, Tremco Barrier Solutions Inc., Dryvit, Nudura, Willseal, Prebuck LLC, Weatherproofing Technologies, Inc., Weatherproofing Technologies Canada, and PureAir Control Services, Inc. Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, employing more than 2,700 people across North America.
The Field Support Specialist works closely with the Commercial Roofing Sales Representative to support and increase sales activity in the region. Responsibilities include maintaining accounts through prospecting, closing, and providing solid market presence through serving customers.
Developing Business
Preparing and distributing marketing materials
Inspection and evaluation of the property
Preparing roof drawings and sketches
Preparing scope of work documents
Preparing proposals
Attending sales calls
Pricing patch and repair jobs
Providing technical expertise
Attending meetings with architect, contractor, and/or owner
Managing Accounts
Identifying, analyzing, and resolving problems
Preparing reports to owners regarding the condition of roofs
Project site visits to monitor installation of Tremco roofing products
Identifying any aspect of installation that does not comply with specifications
Reviewing and resolving concerns of architects, contractors and owners regarding Tremco’s installation instructions
Coordinating visits with contractors
Preparing reports on progress and problems for the Sales Representative
QA/QA+ inspections
Tremcare Gold Service (periodic visual inspection with minor repairs addressed on Tremco warranted roofs only)
Identifying and troubleshooting problems arising during installation and throughout roof lifecycle
May occasionally perform patch and repair work for small leaks that can be performed quickly after identifying the leak, as well as minor maintenance (caulking, flashing touch up, applying small amounts of mastic, removing debris, etc.) to prevent potential leaks.
Other Work
Conducting diagnostic infra‑red scans of roofs
Taking photographs
Preparing CADD drawings
Delivering or picking up samples, documents, or small products from/to architects, owners and contractors
Education and/or Experience
Minimum: Associate's degree or equivalent from a two-year college or technical school; or combination of education and experience
Must have a minimum of two to three years of related hands‑on experience and/or training in a similar role
Prior sales and/or customer related experience in the roofing industry required
Qualifications
Thorough understanding and application of roofing and waterproofing contracting standards
Experience with MS Word, Excel and familiarity with CADD
Excellent written and verbal communication skills
Excellent interpersonal and organizational skills
Ability to build relationships and deliver exceptional customer service
Good analytical, troubleshooting, and problem‑solving skills
Ability to read, analyze, and interpret general business and technical information (e.g., professional journals, periodicals, technical procedures, or governmental regulations)
Ability to draft reports, business correspondence, and similar documents
Ability to effectively present information and respond to questions from customers, contractors, and architects
Ability to communicate business and technical information (e.g., information relating to status of projects, remediation plans, and customer concerns) to the Sales Representative; intermediate skills include ability to calculate figures and amounts such as discounts, interest, commissions, proportions, area, circumference, and volume
Benefits
Health insurance
Paid holidays
Paid time off
401(k) with company match
Company Pension Plan
Performance Based Commission
Continuing education
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
Seniority Level Entry level
Employment Type Full-time
Job Function Other
Industry Construction
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Field Support Specialist
role at
Tremco CPG Inc.
Tremco Construction Products Group brings together Roofing & Building Maintenance, Commercial Sealants, Waterproofing divisions, Tremco Barrier Solutions Inc., Dryvit, Nudura, Willseal, Prebuck LLC, Weatherproofing Technologies, Inc., Weatherproofing Technologies Canada, and PureAir Control Services, Inc. Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, employing more than 2,700 people across North America.
The Field Support Specialist works closely with the Commercial Roofing Sales Representative to support and increase sales activity in the region. Responsibilities include maintaining accounts through prospecting, closing, and providing solid market presence through serving customers.
Developing Business
Preparing and distributing marketing materials
Inspection and evaluation of the property
Preparing roof drawings and sketches
Preparing scope of work documents
Preparing proposals
Attending sales calls
Pricing patch and repair jobs
Providing technical expertise
Attending meetings with architect, contractor, and/or owner
Managing Accounts
Identifying, analyzing, and resolving problems
Preparing reports to owners regarding the condition of roofs
Project site visits to monitor installation of Tremco roofing products
Identifying any aspect of installation that does not comply with specifications
Reviewing and resolving concerns of architects, contractors and owners regarding Tremco’s installation instructions
Coordinating visits with contractors
Preparing reports on progress and problems for the Sales Representative
QA/QA+ inspections
Tremcare Gold Service (periodic visual inspection with minor repairs addressed on Tremco warranted roofs only)
Identifying and troubleshooting problems arising during installation and throughout roof lifecycle
May occasionally perform patch and repair work for small leaks that can be performed quickly after identifying the leak, as well as minor maintenance (caulking, flashing touch up, applying small amounts of mastic, removing debris, etc.) to prevent potential leaks.
Other Work
Conducting diagnostic infra‑red scans of roofs
Taking photographs
Preparing CADD drawings
Delivering or picking up samples, documents, or small products from/to architects, owners and contractors
Education and/or Experience
Minimum: Associate's degree or equivalent from a two-year college or technical school; or combination of education and experience
Must have a minimum of two to three years of related hands‑on experience and/or training in a similar role
Prior sales and/or customer related experience in the roofing industry required
Qualifications
Thorough understanding and application of roofing and waterproofing contracting standards
Experience with MS Word, Excel and familiarity with CADD
Excellent written and verbal communication skills
Excellent interpersonal and organizational skills
Ability to build relationships and deliver exceptional customer service
Good analytical, troubleshooting, and problem‑solving skills
Ability to read, analyze, and interpret general business and technical information (e.g., professional journals, periodicals, technical procedures, or governmental regulations)
Ability to draft reports, business correspondence, and similar documents
Ability to effectively present information and respond to questions from customers, contractors, and architects
Ability to communicate business and technical information (e.g., information relating to status of projects, remediation plans, and customer concerns) to the Sales Representative; intermediate skills include ability to calculate figures and amounts such as discounts, interest, commissions, proportions, area, circumference, and volume
Benefits
Health insurance
Paid holidays
Paid time off
401(k) with company match
Company Pension Plan
Performance Based Commission
Continuing education
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
Seniority Level Entry level
Employment Type Full-time
Job Function Other
Industry Construction
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