Amazon Account Coordinator (Hybrid Role - New York)
OLAPLEX, New York, NY, United States
OLAPLEX, a category-defining leader in prestige hair care, continuously seeks talented individuals to join in our mission to transform foundational hair health and deliver great hair days today, tomorrow, and for years to come.
As the original bond builder, we are dedicated to fostering a culture that celebrates the bonds within our teams. OLAPLEX elevates individuals from all backgrounds with the belief that together we can unlock the full potential of science to extend the health, life, and beauty of hair for all.
About the Role The Amazon Account Coordinator will ensure operational excellence, maintain high catalog health, and support the growth of the wholesale partnership with Amazon in the US. The ideal candidate is detail-oriented, comfortable with data, and can navigate the often-complex "Amazon way" of doing business.
Key Responsibilities Catalog & Content Management
Create and maintain New Item Setups (NIS) via Vendor Central
Optimize product listings (titles, bullet points, and descriptions) to improve SEO and conversion
Manage Brand Store updates and A+ Content submissions
Monitor and resolve "Amazon Contributions" or listing suppressions
Operational Excellence
Monitor daily POs (Purchase Orders) and coordinate with the warehouse/logistics team to ensure on-time fulfillment
Investigate why Amazon is docking pay and dispute invalid claims to recover revenue
Oversee inventory health, monitoring "Weeks of Supply" (WOS) and flagging potential out-of-stock (OOS) risks
Manage administrative workflows, including submitting and tracking backend tickets to ensure timely resolution
Financial Tracking & Reporting
Track weekly and monthly sales performance (Ordered Product Sales vs. Shipped COGS)
Monitor "Born to Run" or "Vine" program performance to kickstart new product momentum
Reconcile promotional credits and co-op billing
Strategic Support
Coordinate with the Marketing team to ensure advertising (Amazon Ads) aligns with inventory levels
Monitor and communicate order issues within Amazon and internal systems, helping to resolve discrepancies quickly and effectively
Assist in preparing for Business Reviews (QBRs) with Amazon Vendor Managers (VMs)
About You
A self-starter with a proactive and entrepreneurial mindset, capable of identifying and pursuing new opportunities
Strong communication skills, with the ability to communicate across the entire organization
A deep understanding of the global retail eco-system including digital and ad spend
Creative, with an eye to develop new and innovative solutions
Experience: 1–3 years of experience in e-commerce, preferably specifically within Amazon Vendor Central or Seller Central
Technical Proficiency: Advanced Excel skills (VLOOKUPs, Pivot Tables) are a must.
Problem Solving: A "detective" mindset to find the root cause of catalog glitches or shipping discrepancies.
Collaborative, working cross-functionally across different teams while also working well independently
Ability to use high judgement to make decisions that drive the business
Communication: Ability to write concise, effective tickets to Amazon Support (that actually get resolved)
Education: Bachelor's degree in Business, Marketing, Supply Chain, or a related field
We'd love to have you apply, even if you don't feel you meet every single requirement. What's most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes. We are looking for someone who will bring all their expertise, learn, and grow with us.
Our Total Rewards The annual base pay for this position is
$70,000 - $80,000
with eligibility for an annual bonus. The actual base pay will vary based on factors such as qualifications, years of relevant experience, skill level, functional expertise, certificates or other professional licenses held and geographic location.
Competitive compensation
Work/Life Balance: Flexible paid time off, 11 paid holidays, and flexible work schedules
Wellness: Company Contribution to Medical, Dental, and Vision Insurance for Employees and their Families, Company Paid Employee Life Insurance, Optional additional Life Insurance, and Short and Long-Term Disability Coverage Options
Parental Leave: Up to 18 weeks for birthing-parents and up to 10 weeks for non-birthing new parents
Financial Well-being: Roth and 401k plans: 100% match up to the first 4% and is immediately vested
Professional Development Reimbursement Program: Career development is as important to us as we know it is to you!
Our culture has an "attitude of gratitude" and a shared passion for our brand. Join our Bond Builder DEI committee to play a role celebrating DEI at OLAPLEX
Products: Twenty (20) free products per year, plus a friends and family discount
Our Commitment to Diversity, Equity, and Inclusion Our mission is to create a culture that celebrates our bonds by embracing, elevating, and empowering individuals from all backgrounds.
OLAPLEX is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance.
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As the original bond builder, we are dedicated to fostering a culture that celebrates the bonds within our teams. OLAPLEX elevates individuals from all backgrounds with the belief that together we can unlock the full potential of science to extend the health, life, and beauty of hair for all.
About the Role The Amazon Account Coordinator will ensure operational excellence, maintain high catalog health, and support the growth of the wholesale partnership with Amazon in the US. The ideal candidate is detail-oriented, comfortable with data, and can navigate the often-complex "Amazon way" of doing business.
Key Responsibilities Catalog & Content Management
Create and maintain New Item Setups (NIS) via Vendor Central
Optimize product listings (titles, bullet points, and descriptions) to improve SEO and conversion
Manage Brand Store updates and A+ Content submissions
Monitor and resolve "Amazon Contributions" or listing suppressions
Operational Excellence
Monitor daily POs (Purchase Orders) and coordinate with the warehouse/logistics team to ensure on-time fulfillment
Investigate why Amazon is docking pay and dispute invalid claims to recover revenue
Oversee inventory health, monitoring "Weeks of Supply" (WOS) and flagging potential out-of-stock (OOS) risks
Manage administrative workflows, including submitting and tracking backend tickets to ensure timely resolution
Financial Tracking & Reporting
Track weekly and monthly sales performance (Ordered Product Sales vs. Shipped COGS)
Monitor "Born to Run" or "Vine" program performance to kickstart new product momentum
Reconcile promotional credits and co-op billing
Strategic Support
Coordinate with the Marketing team to ensure advertising (Amazon Ads) aligns with inventory levels
Monitor and communicate order issues within Amazon and internal systems, helping to resolve discrepancies quickly and effectively
Assist in preparing for Business Reviews (QBRs) with Amazon Vendor Managers (VMs)
About You
A self-starter with a proactive and entrepreneurial mindset, capable of identifying and pursuing new opportunities
Strong communication skills, with the ability to communicate across the entire organization
A deep understanding of the global retail eco-system including digital and ad spend
Creative, with an eye to develop new and innovative solutions
Experience: 1–3 years of experience in e-commerce, preferably specifically within Amazon Vendor Central or Seller Central
Technical Proficiency: Advanced Excel skills (VLOOKUPs, Pivot Tables) are a must.
Problem Solving: A "detective" mindset to find the root cause of catalog glitches or shipping discrepancies.
Collaborative, working cross-functionally across different teams while also working well independently
Ability to use high judgement to make decisions that drive the business
Communication: Ability to write concise, effective tickets to Amazon Support (that actually get resolved)
Education: Bachelor's degree in Business, Marketing, Supply Chain, or a related field
We'd love to have you apply, even if you don't feel you meet every single requirement. What's most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes. We are looking for someone who will bring all their expertise, learn, and grow with us.
Our Total Rewards The annual base pay for this position is
$70,000 - $80,000
with eligibility for an annual bonus. The actual base pay will vary based on factors such as qualifications, years of relevant experience, skill level, functional expertise, certificates or other professional licenses held and geographic location.
Competitive compensation
Work/Life Balance: Flexible paid time off, 11 paid holidays, and flexible work schedules
Wellness: Company Contribution to Medical, Dental, and Vision Insurance for Employees and their Families, Company Paid Employee Life Insurance, Optional additional Life Insurance, and Short and Long-Term Disability Coverage Options
Parental Leave: Up to 18 weeks for birthing-parents and up to 10 weeks for non-birthing new parents
Financial Well-being: Roth and 401k plans: 100% match up to the first 4% and is immediately vested
Professional Development Reimbursement Program: Career development is as important to us as we know it is to you!
Our culture has an "attitude of gratitude" and a shared passion for our brand. Join our Bond Builder DEI committee to play a role celebrating DEI at OLAPLEX
Products: Twenty (20) free products per year, plus a friends and family discount
Our Commitment to Diversity, Equity, and Inclusion Our mission is to create a culture that celebrates our bonds by embracing, elevating, and empowering individuals from all backgrounds.
OLAPLEX is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance.
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