Inside Sales Representative
Bourn & Koch, Rockford, IL, United States
Reports to
– Director of Parts & Sales Service
Date
– March 4, 2026
Salary – Base plus Commission Plan
JOB DESCRIPTION
Summary/Objective:
The inside sales position within the Part Sales Division, develops, maintains, and interacts primarily utilizing the phone and other forms of electronic communication to a broad scope of new and existing customers within the manufacturing markets to increase sales of products and/or services. Develops sales strategies designed to demonstrate the features and benefits of the products to achieve increased sales and profitability.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Contact customers and prospect customers through, but not limited to, phone calls, email, mailings, fax and seminars to communicate opportunities to extend initiatives with the company.
Interpret machine records for accurate quoting of OEM replacement parts.
Following up with customers on quotes and orders to ensure customer satisfaction.
Processing customer Orders.
Prospecting for new customers to expand current customer base and increase market share.
Up selling to field service or in-house repairs
Work Ethic
Driven / Over-Achiever
Strategic / Problem Solving Skills (Leadership Quality)
Strong Computer Skills
Organizational Skills
Initiative
Technical Capacity
Ability to work independently and with a team / group
Supervisory Responsibility:
This position has no direct supervisory responsibilities, but may serve as a coach and mentor for other positions in the department.
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bending or standing on a stool as necessary.
Position Type/Expected Hours of Work:
This is a full-time salary position. Office hours are Monday through Friday, 7:00 a.m. to 3:30 p.m.; As a salary position work hours may be extended when needed
Travel:
Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.
Required Education and Experience:
Associate's degree in a technical or business discipline or equivalent experience. Minimum of 2 years in a sales, sales support, or customer service role.
Preferred Education and Experience:
Bachelor’s degree; Minimum of 2 years in a sales, sales support, or customer service role in a manufacturing environment preferred.
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– Director of Parts & Sales Service
Date
– March 4, 2026
Salary – Base plus Commission Plan
JOB DESCRIPTION
Summary/Objective:
The inside sales position within the Part Sales Division, develops, maintains, and interacts primarily utilizing the phone and other forms of electronic communication to a broad scope of new and existing customers within the manufacturing markets to increase sales of products and/or services. Develops sales strategies designed to demonstrate the features and benefits of the products to achieve increased sales and profitability.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Contact customers and prospect customers through, but not limited to, phone calls, email, mailings, fax and seminars to communicate opportunities to extend initiatives with the company.
Interpret machine records for accurate quoting of OEM replacement parts.
Following up with customers on quotes and orders to ensure customer satisfaction.
Processing customer Orders.
Prospecting for new customers to expand current customer base and increase market share.
Up selling to field service or in-house repairs
Work Ethic
Driven / Over-Achiever
Strategic / Problem Solving Skills (Leadership Quality)
Strong Computer Skills
Organizational Skills
Initiative
Technical Capacity
Ability to work independently and with a team / group
Supervisory Responsibility:
This position has no direct supervisory responsibilities, but may serve as a coach and mentor for other positions in the department.
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bending or standing on a stool as necessary.
Position Type/Expected Hours of Work:
This is a full-time salary position. Office hours are Monday through Friday, 7:00 a.m. to 3:30 p.m.; As a salary position work hours may be extended when needed
Travel:
Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.
Required Education and Experience:
Associate's degree in a technical or business discipline or equivalent experience. Minimum of 2 years in a sales, sales support, or customer service role.
Preferred Education and Experience:
Bachelor’s degree; Minimum of 2 years in a sales, sales support, or customer service role in a manufacturing environment preferred.
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