Sales Coordinator II
thyssenkrupp Materials NA, Cleveland, OH, United States
Job Summary
The Sales Coordinator II is responsible for providing order management services to clients. This role acts as liaison between customers, production and distribution departments.
Responsibilities
Works with customers on issues after order placement
Resolves issues with customers in consultation with Traders
Ensures timely resolutions inclusive of financial implications of order processing
Seeks efficiencies in determining cost drivers for contract administration
Identifies claim file types and assembles files according to relevant information
May exhibit leadership, guidance and/or training of newer employees
Meets TKMNA Employee Attributes / Competencies
Qualifications Minimum Requirements:
High School Diploma or equivalent
2 - 4 years of experience in Sales / Customer Service
Computer literate
MS Office Suite with special emphasis on Excel, Word, PowerPoint and Outlook
Strong skills and abilities in written and verbal communication
Has solid understanding and capability of order process and file management
Preferred requirements:
Bachelor’s degree in business, communications or a related discipline
Metals or aerospace experience, or background
Benefits Overview
Medical, Dental, Vision Insurance
Life Insurance and Disability
Voluntary Wellness Programs
401(k) and RRSP programs with Company Match
Paid Vacation and Holidays
Tuition Reimbursement
And more!
Company With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas: global materials distribution as one-stop-shop – from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials – and tailored services in the areas of materials management and supply chain management. An extensive omnichannel architecture offers 250,000 customers worldwide cross‑channel, round‑the‑clock access to more than 150,000 products and services. A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes “just‑in‑time” or “just‑in‑sequence”.
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Responsibilities
Works with customers on issues after order placement
Resolves issues with customers in consultation with Traders
Ensures timely resolutions inclusive of financial implications of order processing
Seeks efficiencies in determining cost drivers for contract administration
Identifies claim file types and assembles files according to relevant information
May exhibit leadership, guidance and/or training of newer employees
Meets TKMNA Employee Attributes / Competencies
Qualifications Minimum Requirements:
High School Diploma or equivalent
2 - 4 years of experience in Sales / Customer Service
Computer literate
MS Office Suite with special emphasis on Excel, Word, PowerPoint and Outlook
Strong skills and abilities in written and verbal communication
Has solid understanding and capability of order process and file management
Preferred requirements:
Bachelor’s degree in business, communications or a related discipline
Metals or aerospace experience, or background
Benefits Overview
Medical, Dental, Vision Insurance
Life Insurance and Disability
Voluntary Wellness Programs
401(k) and RRSP programs with Company Match
Paid Vacation and Holidays
Tuition Reimbursement
And more!
Company With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas: global materials distribution as one-stop-shop – from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials – and tailored services in the areas of materials management and supply chain management. An extensive omnichannel architecture offers 250,000 customers worldwide cross‑channel, round‑the‑clock access to more than 150,000 products and services. A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes “just‑in‑time” or “just‑in‑sequence”.
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