Customer Service/Technical Support Representative
Concentrix, Florida, NY, United States
Are you looking for a career change with a forward-thinking global organization that nurtures a true people‑first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a Technical Support Representative position at Concentrix is just the right place for you! As a Technical Support Representative, you’ll join an organically diverse team from 70+ countries where all members contribute and support each other’s success and well‑being, proudly united as “game‑changers.” Together, we help the world’s best‑known brands power a world that works through exceptional customer experiences and tech‑powered innovation.
Career Growth and Personal Development This is a great opportunity to reimagine an all‑new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! We offer a range of free learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.
What You Will Do In This Role
Provide inbound customer support.
Help customers resolve technical issues.
Assist in correcting billing concerns.
Deliver expert customer experiences with a smile.
Your Qualifications
18 years or older with a high school diploma or GED.
Live within 40 miles of the site and be able to work your full shift in the office.
Utilize multiple systems on a PC throughout your day and pass technical assessments to demonstrate those skills.
What’s In It For You
Base salary range $18–$22.50/hr plus incentives aligned with performance.
Benefits: medical, dental, vision insurance; comprehensive employee assistance program; 401(k) retirement plan; paid time off and holidays; paid training days.
DailyPay enrollment option for early access to pay.
Company networking opportunities (Women, Black Professionals, LGBTQ+, Disabilities, Neurodiversity, Women in Tech, OneEarth Champions, etc.).
Health and wellness programs with trained partners.
Mentorship programs to support your career journey.
Modern office setting with advanced technologies and a great team.
Programs and events supporting diversity, equity, inclusion, sustainability, and community.
Celebrations for Concentrix Day, Game‑Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more.
Job Availability We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy, and we are also considering applications for future opportunities as they arise.
Physical and Mental Requirements The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.
Equal Employment Opportunity Concentrix is an equal opportunity and affirmative action (EEO‑AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites:
English
Spanish
Accommodation Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.
Artificial Intelligence As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.
Work Authorization In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. For further information on available work states and Equal Employment Opportunity as an applicant, click here.
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Career Growth and Personal Development This is a great opportunity to reimagine an all‑new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! We offer a range of free learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.
What You Will Do In This Role
Provide inbound customer support.
Help customers resolve technical issues.
Assist in correcting billing concerns.
Deliver expert customer experiences with a smile.
Your Qualifications
18 years or older with a high school diploma or GED.
Live within 40 miles of the site and be able to work your full shift in the office.
Utilize multiple systems on a PC throughout your day and pass technical assessments to demonstrate those skills.
What’s In It For You
Base salary range $18–$22.50/hr plus incentives aligned with performance.
Benefits: medical, dental, vision insurance; comprehensive employee assistance program; 401(k) retirement plan; paid time off and holidays; paid training days.
DailyPay enrollment option for early access to pay.
Company networking opportunities (Women, Black Professionals, LGBTQ+, Disabilities, Neurodiversity, Women in Tech, OneEarth Champions, etc.).
Health and wellness programs with trained partners.
Mentorship programs to support your career journey.
Modern office setting with advanced technologies and a great team.
Programs and events supporting diversity, equity, inclusion, sustainability, and community.
Celebrations for Concentrix Day, Game‑Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more.
Job Availability We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy, and we are also considering applications for future opportunities as they arise.
Physical and Mental Requirements The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.
Equal Employment Opportunity Concentrix is an equal opportunity and affirmative action (EEO‑AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites:
English
Spanish
Accommodation Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.
Artificial Intelligence As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.
Work Authorization In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. For further information on available work states and Equal Employment Opportunity as an applicant, click here.
#J-18808-Ljbffr