Customer Service Representative II
IDR, Inc., Franklin, MA, United States
IDR is seeking a Customer Service Representative II to join one of our top clients in Franklin, MA. This role is ideal for individuals with strong communication skills and experience in customer service, working within a fast-paced environment focused on resolving customer inquiries and complaints. The company operates in the customer service industry, providing essential support to clients across various sectors.
Position Overview for the Customer Service Representative II
Manage inbound and outbound customer interactions to address inquiries related to products and services
Resolve service or billing complaints by exchanging merchandise, issuing refunds, and adjusting bills
Notify customers of claim investigation results and planned adjustments
Keep detailed records of customer interactions, inquiries, complaints, and actions taken
Refer unresolved issues to appropriate departments for further investigation
Requirements for the Customer Service Representative II
2-4 years customer service related experience required
High school diploma or GED preferred
Ability to accurately document and record customer/client information
Previous experience with computer applications, such as Microsoft Word and PowerPoint
Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills
What's in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Dedicated Engagement Manager who is committed to you and your success
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row
#J-18808-Ljbffr
Position Overview for the Customer Service Representative II
Manage inbound and outbound customer interactions to address inquiries related to products and services
Resolve service or billing complaints by exchanging merchandise, issuing refunds, and adjusting bills
Notify customers of claim investigation results and planned adjustments
Keep detailed records of customer interactions, inquiries, complaints, and actions taken
Refer unresolved issues to appropriate departments for further investigation
Requirements for the Customer Service Representative II
2-4 years customer service related experience required
High school diploma or GED preferred
Ability to accurately document and record customer/client information
Previous experience with computer applications, such as Microsoft Word and PowerPoint
Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills
What's in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Dedicated Engagement Manager who is committed to you and your success
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row
#J-18808-Ljbffr