Marketing Technology Support - Temp
IPG DXTRA, Detroit, MI, United States
Support the execution and technical operations of event-based marketing technology programs, including data capture systems, mobile devices, connectivity troubleshooting, and remote support for live activations.
What you'll do
Support lead generation, data capture systems, and event technology for GM experiential marketing programs
Provide on-site and remote technical support during live event activations
Troubleshoot and resolve technical issues related to devices, connectivity, and event technology platforms
Assist with setup and configuration of event technology equipment (tablets, scanners, RFID readers, etc.)
Diagnose connectivity issues including WiFi and cellular networks
Manage basic system QA, reporting, and data validation tasks
Support event setup, execution, and post-event technical processes
Document support issues and escalated complex problems when necessary
Work with internal teams and external vendors to ensure smooth event execution
Assist with basic HTML/CSS edits when required (nice to have, not required)
Technical Support Responsibilities
Serve as the first point of contact for technical support requests via phone, email, chat, or in person
Troubleshoot basic technical issues and resolve or escalate when needed
Document issues, resolutions, and escalation steps
Follow established procedures and support workflows
Who you are!
Detail-oriented with strong documentation habits
Comfortable troubleshooting technology in fast-paced environments
Calm and resourceful under pressure during live events
Strong communicator able to explain technical issues to non-technical users
Proactive and collaborative with internal teams and vendors
Able to manage multiple tasks and priorities simultaneously
What you'll bring to Jack
1-3 years supporting users, devices, or event technology systems
Interest in technology and problem solving
Strong communication and customer service skills
Ability to manage multiple deadlines independently
Willingness to occasionally support evenings or weekends when events require
Basic HTML/CSS experience is a plus but not required
Temporary Role Details This is currently a Temporary Role through mid to late July, with potential to convert to Permanent in the future
Jack Morton and Genuine are equal opportunity employers; we strongly value diversity at our companies. We do not discriminate on race, religion, color, national origin, disability, sexual orientation, gender identity, gender expression, age, marital status, veteran status, or any other basis prohibited by law.
#LI-RO1
We makeour careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.
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What you'll do
Support lead generation, data capture systems, and event technology for GM experiential marketing programs
Provide on-site and remote technical support during live event activations
Troubleshoot and resolve technical issues related to devices, connectivity, and event technology platforms
Assist with setup and configuration of event technology equipment (tablets, scanners, RFID readers, etc.)
Diagnose connectivity issues including WiFi and cellular networks
Manage basic system QA, reporting, and data validation tasks
Support event setup, execution, and post-event technical processes
Document support issues and escalated complex problems when necessary
Work with internal teams and external vendors to ensure smooth event execution
Assist with basic HTML/CSS edits when required (nice to have, not required)
Technical Support Responsibilities
Serve as the first point of contact for technical support requests via phone, email, chat, or in person
Troubleshoot basic technical issues and resolve or escalate when needed
Document issues, resolutions, and escalation steps
Follow established procedures and support workflows
Who you are!
Detail-oriented with strong documentation habits
Comfortable troubleshooting technology in fast-paced environments
Calm and resourceful under pressure during live events
Strong communicator able to explain technical issues to non-technical users
Proactive and collaborative with internal teams and vendors
Able to manage multiple tasks and priorities simultaneously
What you'll bring to Jack
1-3 years supporting users, devices, or event technology systems
Interest in technology and problem solving
Strong communication and customer service skills
Ability to manage multiple deadlines independently
Willingness to occasionally support evenings or weekends when events require
Basic HTML/CSS experience is a plus but not required
Temporary Role Details This is currently a Temporary Role through mid to late July, with potential to convert to Permanent in the future
Jack Morton and Genuine are equal opportunity employers; we strongly value diversity at our companies. We do not discriminate on race, religion, color, national origin, disability, sexual orientation, gender identity, gender expression, age, marital status, veteran status, or any other basis prohibited by law.
#LI-RO1
We makeour careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.
#J-18808-Ljbffr