Lead, Operational Performance Analyst
American Water, Lexington, KY, United States
Job Title
Lead, Operational Performance Analyst
Posting Start Date 3/4/26
Overview The Lead, Operational Performance Analyst is responsible for helping drive operational performance in their State(s), developing performance metrics that can be cascaded from the enterprise-levels of the Service Company to States to local Districts to measure operational performance accurately and reliably, with the ability to consolidate and communicate information at different enterprise-levels.
Key Accountabilities
Monitor and partner with state management to drive state and local operational performance.
Support state and local standard and ad hoc reporting and analysis.
Develop performance metrics that can be cascaded from the enterprise-levels of the Service Company to States, to local Districts to measure business performance accurately and reliably with the ability to consolidate information at different enterprise-levels.
Partner and liaise with internal colleagues and functions to collect performance metric data required for accurate and timely reporting.
Publish and present reports at different enterprise-levels that contain performance metric results to provide Service Company, State, and local District leadership with visibility into business performance.
Analyze performance metrics to gain insight into key drivers of business performance at the Service Company, State, and local District enterprise-levels.
Coordinate a portfolio of business performance improvement efforts amongst Service Company, State and local District leaders.
Benchmark performance metrics to gain a sense for business performance relative to enterprise peers and overall industry standards.
Forecast performance metrics to estimate future business performance at the enterprise-levels of the Service Company, to States, to local Districts.
Develop performance metric goals and targets at the enterprise-levels of the Service Company, State, and local Districts.
Engage and consult on enterprise projects and initiatives in which Business Performance is identified as a stakeholder.
Knowledge / Skills
Sound knowledge of utility/business processes.
Working knowledge of new technology and current trends in water quality, water treatment, developer services and other related water resource management disciplines.
Thorough understanding of, and ability to apply, key principles of P&L management, marketing, pricing, offer strategy, financial analysis, and technology principles.
Proficiency in the development of metrics, KPIs and overall business intelligence architecture.
Strong operational expertise.
Strong understanding of data management, integrity, and controls.
Strong process, project, and program management skills.
Strong quantitative skills (e.g., analytical, technical, problem solving).
Effective people management skills (e.g., planning, organizing, recruiting, controlling, and leading individual staff and teams).
Excellent written and verbal communication skills (e.g., fluency in report writing and presentations).
Effective interpersonal skills (e.g., persuasion, negotiation, listening, cooperation, tact, diplomacy, problem solving, internal consulting).
Leadership presence (e.g., ability to deal effectively and maintain collaborative relationships with Company senior management and other key stakeholders).
Experience / Education
Bachelor's Degree preferably in engineering, math, computer/ data science, finance or accounting. Relevant work experience in lieu of degree may be considered.
8+ years of experience with a bachelor’s degree or 14+ years’ experience without a bachelor’s degree in operations, engineering, or finance.
Travel Requirements Up to 10%.
Work Environment
Primarily indoor office environment.
This position offers a 3:2 hybrid schedule, 3 days onsite and 2 days remote.
Competencies
Champions safety
Customer obsessed
Cultivates innovation
Nimble learning
Drives Results
Collaborates
#J-18808-Ljbffr
Posting Start Date 3/4/26
Overview The Lead, Operational Performance Analyst is responsible for helping drive operational performance in their State(s), developing performance metrics that can be cascaded from the enterprise-levels of the Service Company to States to local Districts to measure operational performance accurately and reliably, with the ability to consolidate and communicate information at different enterprise-levels.
Key Accountabilities
Monitor and partner with state management to drive state and local operational performance.
Support state and local standard and ad hoc reporting and analysis.
Develop performance metrics that can be cascaded from the enterprise-levels of the Service Company to States, to local Districts to measure business performance accurately and reliably with the ability to consolidate information at different enterprise-levels.
Partner and liaise with internal colleagues and functions to collect performance metric data required for accurate and timely reporting.
Publish and present reports at different enterprise-levels that contain performance metric results to provide Service Company, State, and local District leadership with visibility into business performance.
Analyze performance metrics to gain insight into key drivers of business performance at the Service Company, State, and local District enterprise-levels.
Coordinate a portfolio of business performance improvement efforts amongst Service Company, State and local District leaders.
Benchmark performance metrics to gain a sense for business performance relative to enterprise peers and overall industry standards.
Forecast performance metrics to estimate future business performance at the enterprise-levels of the Service Company, to States, to local Districts.
Develop performance metric goals and targets at the enterprise-levels of the Service Company, State, and local Districts.
Engage and consult on enterprise projects and initiatives in which Business Performance is identified as a stakeholder.
Knowledge / Skills
Sound knowledge of utility/business processes.
Working knowledge of new technology and current trends in water quality, water treatment, developer services and other related water resource management disciplines.
Thorough understanding of, and ability to apply, key principles of P&L management, marketing, pricing, offer strategy, financial analysis, and technology principles.
Proficiency in the development of metrics, KPIs and overall business intelligence architecture.
Strong operational expertise.
Strong understanding of data management, integrity, and controls.
Strong process, project, and program management skills.
Strong quantitative skills (e.g., analytical, technical, problem solving).
Effective people management skills (e.g., planning, organizing, recruiting, controlling, and leading individual staff and teams).
Excellent written and verbal communication skills (e.g., fluency in report writing and presentations).
Effective interpersonal skills (e.g., persuasion, negotiation, listening, cooperation, tact, diplomacy, problem solving, internal consulting).
Leadership presence (e.g., ability to deal effectively and maintain collaborative relationships with Company senior management and other key stakeholders).
Experience / Education
Bachelor's Degree preferably in engineering, math, computer/ data science, finance or accounting. Relevant work experience in lieu of degree may be considered.
8+ years of experience with a bachelor’s degree or 14+ years’ experience without a bachelor’s degree in operations, engineering, or finance.
Travel Requirements Up to 10%.
Work Environment
Primarily indoor office environment.
This position offers a 3:2 hybrid schedule, 3 days onsite and 2 days remote.
Competencies
Champions safety
Customer obsessed
Cultivates innovation
Nimble learning
Drives Results
Collaborates
#J-18808-Ljbffr