Sr Manager, Content Strategist
Charles Schwab, Westlake, TX, United States
Your opportunity
At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together.
We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).
Applicants must be currently authorized to work in the United States on a full time basis without employer sponsorship.
We are looking for an experienced, collaborative, and adaptable
Sr. Content Strategist (individual contributor)
who is passionate about understanding user needs and pain points to join the User Experience (UX) team. The UX Team crafts effortless mobile, web and desktop experiences that are grounded in empathy and informed by insights and thoughtful planning. We are a multi-disciplinary group of professionals with expertise in Design, Content Strategy and Research. We collaborate across the enterprise to build exceptional digital experiences for millions of clients. Our clients are passionate about the tools and experiences we provide, and we create experiences that inspire trust, simplify the complex, demystify investing, and empower our clients to truly own their tomorrow.
In this role, you’ll design and improve the web and native mobile experiences of the clients DAFGiving360, a donor-advised fund platform that supported grants to over 155,000 charities to a total of $8.9B in the last fiscal year.
Content Strategy And Execution
Apply content strategy principles (planning, creation, governance) to projects to create quality experiences
Architect user experiences with designers and product partners to provide a foundation for alignment, prototyping, visual design and content design
Produce high-quality UX content, quickly integrate feedback, identify and solve content design problems, and meet business and user needs
Align content to business requirements and user needs to support core strategy
Inform all content decisions based on data, research, and careful planning
Write content according to UX writing standards, align/edit existing or placeholder content to standards
Lead content reviews and influence stakeholders through articulation of content design decisions with clear rationale
Oversee content direction and take part in and/or lead peer reviews
Identify gaps in UX writing standards and propose solutions
Experience Consulting
Create solutions together with a cross-functional Agile team, considering how digital, physical, and service channels work together
Use problem definition techniques and data to drive project requirements
Facilitate ideation efforts with a focus on the problem to solve, creating a conversation of “how might we”
Lead reviews and drive
Raise potential roadblocks to team or project leads and collaboratively identify how to remove blockers
Maintain the high standards set by the group, including channel standards, content standards and the Charles Schwab design system
Team Leadership
Lead projects across UX disciplines to create seamless experiences
Work with teams to estimate project completion based on task completion and resource availability
Foresee potential roadblocks and raise to project leads
Teamwork, Collaboration, And Engagement
Passionately solutions-focused and optimistic about team, our mission and the needs of our partners and users
Partner across disciplines and functions
Build relationships by creating trust with partners through setting expectations on process/deliverables
Actively seek and use ideas and feedback to strategically guide delivery
Make others feel comfortable by conveying interest in their feedback/viewpoint, anticipating reactions and responding attentively to their ideas and concerns
Raise your hand to help others and proactively take time to work with teammates to support/guide activities and craft
Your Approach
Use various communication techniques to showcase work and persuade through rationale and storytelling
Propose solutions that benefit all parties and craft arguments to support position
Have a design position and be open and flexible to moderate that position when new information is presented
Work within an undefined space to define potential paths forward through problem definition and design thinking
Recognize challenges are part of the process and collaboratively find root causes to determine next steps and new directions
Why Your Work Matters
You will support an engaged set of users who rely on our products to manage their financial lives
By understanding the user needs you will be able to impact how our users do business with Schwab
You will learn how to balance functionality against complexity on a highly visible platform which serves millions of advisors and retail customers
You will work with an engaged design team that fosters a learning environment
What you have
On your resume, please include a link to a digital portfolio of your relevant work; make sure to include any passwords required*
Required Qualifications
6 + years of content design focused on digital products or equivalent
1+ year of content design experience for touch-based mobile interfaces
1+ year of conversational design experience
Experience with all aspects of a user-centered design process, including user research, developing user flows, creating wireframes, writing for accessibility, and creating content specifications
Experience working in a collaborative, multi-disciplinary team within an iterative process and an Agile development methodology
Strong self-management skills, comfortable with substantial responsibility, working directly with our client partners, and capable of managing your project schedules
Proficient in design tools like Figma, FigJam, and Writer
Experience running design sessions with cross-functional teams
Preferred Qualifications
Prior experience within the financial services industry
Effective relationship builder – ability to partner cross-functionally, cross-enterprise and work effectively with various levels of the organization as well as various personality types
Comfortable in a project-driven work environment, with a positive attitude and strong work ethic
In addition to the salary range, this role is also eligible for bonus or incentive opportunities.
What’s in it for you At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
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We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).
Applicants must be currently authorized to work in the United States on a full time basis without employer sponsorship.
We are looking for an experienced, collaborative, and adaptable
Sr. Content Strategist (individual contributor)
who is passionate about understanding user needs and pain points to join the User Experience (UX) team. The UX Team crafts effortless mobile, web and desktop experiences that are grounded in empathy and informed by insights and thoughtful planning. We are a multi-disciplinary group of professionals with expertise in Design, Content Strategy and Research. We collaborate across the enterprise to build exceptional digital experiences for millions of clients. Our clients are passionate about the tools and experiences we provide, and we create experiences that inspire trust, simplify the complex, demystify investing, and empower our clients to truly own their tomorrow.
In this role, you’ll design and improve the web and native mobile experiences of the clients DAFGiving360, a donor-advised fund platform that supported grants to over 155,000 charities to a total of $8.9B in the last fiscal year.
Content Strategy And Execution
Apply content strategy principles (planning, creation, governance) to projects to create quality experiences
Architect user experiences with designers and product partners to provide a foundation for alignment, prototyping, visual design and content design
Produce high-quality UX content, quickly integrate feedback, identify and solve content design problems, and meet business and user needs
Align content to business requirements and user needs to support core strategy
Inform all content decisions based on data, research, and careful planning
Write content according to UX writing standards, align/edit existing or placeholder content to standards
Lead content reviews and influence stakeholders through articulation of content design decisions with clear rationale
Oversee content direction and take part in and/or lead peer reviews
Identify gaps in UX writing standards and propose solutions
Experience Consulting
Create solutions together with a cross-functional Agile team, considering how digital, physical, and service channels work together
Use problem definition techniques and data to drive project requirements
Facilitate ideation efforts with a focus on the problem to solve, creating a conversation of “how might we”
Lead reviews and drive
Raise potential roadblocks to team or project leads and collaboratively identify how to remove blockers
Maintain the high standards set by the group, including channel standards, content standards and the Charles Schwab design system
Team Leadership
Lead projects across UX disciplines to create seamless experiences
Work with teams to estimate project completion based on task completion and resource availability
Foresee potential roadblocks and raise to project leads
Teamwork, Collaboration, And Engagement
Passionately solutions-focused and optimistic about team, our mission and the needs of our partners and users
Partner across disciplines and functions
Build relationships by creating trust with partners through setting expectations on process/deliverables
Actively seek and use ideas and feedback to strategically guide delivery
Make others feel comfortable by conveying interest in their feedback/viewpoint, anticipating reactions and responding attentively to their ideas and concerns
Raise your hand to help others and proactively take time to work with teammates to support/guide activities and craft
Your Approach
Use various communication techniques to showcase work and persuade through rationale and storytelling
Propose solutions that benefit all parties and craft arguments to support position
Have a design position and be open and flexible to moderate that position when new information is presented
Work within an undefined space to define potential paths forward through problem definition and design thinking
Recognize challenges are part of the process and collaboratively find root causes to determine next steps and new directions
Why Your Work Matters
You will support an engaged set of users who rely on our products to manage their financial lives
By understanding the user needs you will be able to impact how our users do business with Schwab
You will learn how to balance functionality against complexity on a highly visible platform which serves millions of advisors and retail customers
You will work with an engaged design team that fosters a learning environment
What you have
On your resume, please include a link to a digital portfolio of your relevant work; make sure to include any passwords required*
Required Qualifications
6 + years of content design focused on digital products or equivalent
1+ year of content design experience for touch-based mobile interfaces
1+ year of conversational design experience
Experience with all aspects of a user-centered design process, including user research, developing user flows, creating wireframes, writing for accessibility, and creating content specifications
Experience working in a collaborative, multi-disciplinary team within an iterative process and an Agile development methodology
Strong self-management skills, comfortable with substantial responsibility, working directly with our client partners, and capable of managing your project schedules
Proficient in design tools like Figma, FigJam, and Writer
Experience running design sessions with cross-functional teams
Preferred Qualifications
Prior experience within the financial services industry
Effective relationship builder – ability to partner cross-functionally, cross-enterprise and work effectively with various levels of the organization as well as various personality types
Comfortable in a project-driven work environment, with a positive attitude and strong work ethic
In addition to the salary range, this role is also eligible for bonus or incentive opportunities.
What’s in it for you At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
#J-18808-Ljbffr