[{"_1":2,"_578":-5,"_579":-5},"loaderData",{"_3":4,"_426":427},"root",{"_5":6,"_13":14,"_399":400,"_412":413,"_423":-7,"_424":-5,"_425":-5},"honeypotInputProps",{"_7":8,"_9":10,"_11":12},"nameFieldName","name__confirm","validFromFieldName","from__confirm","encryptedValidFrom","D//lc9ctY39/9drpInVisc6/cLLqw86vzxFkeD3ukwA3cu68hjuc4BM=","board",{"_15":16,"_17":16,"_18":19,"_20":21,"_26":27,"_28":29,"_32":33,"_36":37,"_44":45,"_48":49,"_64":65,"_66":67,"_74":75,"_195":196,"_210":211,"_241":242,"_273":274,"_280":281,"_285":286,"_387":388,"_393":394},"name","Mediabistro","fullName","siteUrl","https://www.mediabistro.com","pages",{"_22":23,"_24":25},"home","/","jobs","/jobs","mainCss",":root{--background:white;--foreground:black;--card:oklch(100% 0 0);--card-foreground:oklch(25% .001 0);--popover:white;--popover-foreground:black;--primary:oklch(59% .23 31.14);--primary-foreground:oklch(100% 0 0);--secondary:oklch(98% .001 0);--secondary-foreground:oklch(25% .001 0);--muted:oklch(97% 0 0);--muted-foreground:oklch(55.6% 0 0);--accent:oklch(96% 0 0);--accent-foreground:oklch(25% .001 0);--destructive:oklch(65% .15 15);--border:oklch(90% .001 0);--input:oklch(90% .001 0);--ring:oklch(70% .15 25);--chart-1:oklch(70% .15 25);--chart-2:oklch(70% .12 140);--chart-3:oklch(75% .12 60);--chart-4:oklch(45% .15 260);--chart-5:oklch(20% .02 280);--sidebar:oklch(98% .001 0);--sidebar-foreground:oklch(25% .001 0);--sidebar-primary:oklch(70% .15 25);--sidebar-primary-foreground:oklch(100% 0 0);--sidebar-accent:oklch(98% .001 0);--sidebar-accent-foreground:oklch(25% .001 0);--sidebar-border:oklch(90% .001 0);--sidebar-ring:oklch(70% .15 25);--footer-background:oklch(14% .07 288.16);--footer-foreground:oklch(100% 0 0);--footer-border:oklch(70% .15 25)}.dark{--background:oklch(14% .07 288.16);--foreground:oklch(100% 0 0);--card:oklch(29% .05 287.37);--card-foreground:oklch(100% 0 0);--muted:oklch(34% .02 255);--muted-foreground:oklch(78% .01 255);--popover:oklch(29% .05 287.37);--popover-foreground:oklch(100% 0 0);--border:transparent}","sitemaps",[30,31],"https://www.mediabistro.com/sitemap.xml","https://www.mediabistro.com/jobs-sitemap.xml","analytics",{"_34":35},"gtmId","GTM-NVDRG7Q","favicon",{"_38":39,"_40":41,"_42":43},"faviconSvg","https://www.mediabistro.com/public/favicons/favicon.svg","appleTouch","https://www.mediabistro.com/public/favicons/apple-touch-icon.png","manifest","https://www.mediabistro.com/public/favicons/site.webmanifest","metaTags",{"_46":47},"ogImage","https://www.mediabistro.com/public/site-logos/mediabistro-dark-social-1200x468.png","social",{"_50":51,"_52":53,"_58":59,"_60":61,"_62":63},"facebook","https://www.facebook.com/mediabistro","twitter",{"_54":55,"_56":57},"handle","@mediabistro","url","https://twitter.com/mediabistro","linkedin","https://www.linkedin.com/company/mediabistro","youtube","https://www.youtube.com/channel/UCnoZvx8SmZOMA1XteQAVtMQ","instagram","https://www.instagram.com/mediabistro/","helpEmail","help@mediabistro.com","transactionalEmail",{"_68":69,"_70":71,"_72":73},"fromAddress","support@mediabistro.com","userPasswordResetTemplateId","d-0614cbe7ddf0404893e7c9f8208331d5","clientPasswordResetTemplateId","d-ff1301b464d1436685573e406e4c1674","header",{"_76":77,"_88":89},"logo",{"_78":79,"_80":81,"_82":83,"_84":85,"_86":87},"whiteLogo","https://www.mediabistro.com/public/site-logos/2025-mb-logo.svg","darkLogo","https://www.mediabistro.com/public/site-logos/2025-mb-logo-dark.svg","logoClasses","w-[210px] h-[50px] lg:mb-1","width",300,"height",64,"items",[90,143,168,186],{"_91":92,"_93":94,"_95":96},"type","mega-menu","text","Jobs","columns",[97,112,134],{"_88":98},[99,102,106,109],{"_91":100,"_93":101,"_56":25},"internal-link","Search Creative Jobs",{"_91":103,"_93":104,"_56":105},"link","Hot Jobs","/career-advice/get-hired/hot-jobs/",{"_91":100,"_93":107,"_56":108},"Remote Media Jobs","/jobs?keyword=media&remote=true",{"_91":100,"_93":110,"_56":111},"Create Job Alerts","/create-alert",{"_113":114,"_88":115},"title","Job Categories",[116,119,122,125,128,131],{"_91":100,"_93":117,"_56":118},"Creative & Design","/jobs?category=Creative+%26+Design",{"_91":100,"_93":120,"_56":121},"Marketing & Communications","/jobs?category=Marketing+%26+Communications",{"_91":100,"_93":123,"_56":124},"Operations & Strategy","/jobs?category=Operations+%26+Strategy",{"_91":100,"_93":126,"_56":127},"Production","/jobs?category=Production",{"_91":100,"_93":129,"_56":130},"Sales & Business Development","/jobs?category=Sales+%26+Business+Development",{"_91":100,"_93":132,"_56":133},"Writing & Editing","/jobs?category=Writing+%26+Editing",{"_113":135,"_88":136},"Quick Links",[137,139,142],{"_91":100,"_93":138,"_56":25},"Search All Jobs",{"_91":100,"_93":140,"_56":141},"Remote Jobs","/jobs?remote=true",{"_91":100,"_93":110,"_56":111},{"_91":144,"_93":145,"_88":146},"dropdown","Career Resources",[147,150,153,156,159,162,165],{"_91":103,"_93":148,"_56":149},"Career Advice & Articles","/career-advice/",{"_91":103,"_93":151,"_56":152},"Media Industry News","/media-news",{"_91":103,"_93":154,"_56":155},"Creative Tools","https://playbook.mediabistro.com/",{"_91":100,"_93":157,"_56":158},"Resume Writing Services","/resume-writing-services/",{"_91":103,"_93":160,"_56":161},"Interview Coaching","https://www.wizco.io/ava?utm_source=mediabistro&utm_medium=job_board&utm_campaign=ava_interview_coaching&utm_content=resources_nav",{"_91":100,"_93":163,"_56":164},"Job Market Insights","/trends",{"_91":103,"_93":166,"_56":167},"Member Profiles","/freelance-connect/browse/",{"_91":144,"_93":169,"_88":170},"Mediabistro Membership",[171,174,177,180,183],{"_91":103,"_93":172,"_56":173},"Membership Overview","/unlimited/",{"_91":103,"_93":175,"_56":176},"How to Pitch (Premium Tool)","/career-advice/go-freelance/how-to-pitch/",{"_91":103,"_93":178,"_56":179},"Editorial Calendars (Premium Access)","/mastheads/",{"_91":103,"_93":181,"_56":182},"Courses & Training Programs","/online-training-courses/",{"_91":103,"_93":184,"_56":185},"Membership FAQ","/unlimited/frequently-asked-questions/",{"_91":144,"_93":187,"_88":188},"Showcase",[189,192],{"_91":103,"_93":190,"_56":191},"Featured Creative Stories","/showcase",{"_91":103,"_93":193,"_56":194},"Submit your Story","/my-account/?account_tab=showcase","footer",{"_76":197,"_198":199,"_200":201,"_202":203,"_204":205,"_206":207,"_208":209},{"_78":79,"_80":81,"_82":83},"cta","","logoText","Find your next media job or showcase your creative talent","copyright","Copyright © 2026 Mediabistro","termsOfUse","/terms-of-use/","termsOfService","/terms-of-service","privacyPolicy","/privacy-policy/","styleGuide",{"_212":213,"_217":218},"images",[214,215,216],"/_static/mediabistro/mb-logo-268x268.webp","/_static/mediabistro/android-chrome-192x192.png","/_static/mediabistro/mediabistro-text-logo.webp","colors",[219,223,226,229,232,235,238],{"_15":220,"_221":222},"$primary-color","value","#339999",{"_15":224,"_221":225},"$primary-color-light","#1ab9b3",{"_15":227,"_221":228},"$dark-blue","#3c405d",{"_15":230,"_221":231},"$green","#2D7E7E",{"_15":233,"_221":234},"$grey","rgba(47, 47, 48, 0.93)",{"_15":236,"_221":237},"$darkgrey","rgba(44, 43, 45, 0.98)",{"_15":239,"_221":240},"$light-grey","#F3F3F4","jobsSearch",{"_243":244,"_251":252},"emptyMeta",[245,247],{"_113":246},"Media, Marketing & Creative Job Board | Journalism & Ad Jobs",{"_15":248,"_249":250},"description","content","The #1 job board for media, marketing, and communications professionals. Search career opportunities in advertising, public relations, journalism, and creative arts.","websiteSchema",[253],{"_254":255},"script:ld+json",{"_256":257,"_258":259,"_15":16,"_260":261,"_56":262,"_263":264},"@context","https://schema.org","@type","WebSite","alternateName","MB","https://mediabistro.com/jobs","potentialAction",{"_258":265,"_266":267,"_271":272},"SearchAction","target",{"_258":268,"_269":270},"EntryPoint","urlTemplate","https://mediabistro.com/jobs?keyword={keyword}","query-input","required name=keyword","hero",{"_113":275,"_276":277,"_198":278,"_93":279},"Find Your Next Media Job","subtitle","Discover creative opportunities at the world's leading media brands","Start Your Search","Search Media, Marketing & Creative Jobs","flags",{"_282":283,"_284":283},"extendedFilters",true,"weeklyNewsletter","postJobs",{"_287":288,"_273":293,"_296":297,"_298":299,"_280":303,"_307":308,"_320":321,"_326":327,"_331":332,"_347":348,"_350":351},"meta",[289,291],{"_113":290},"Post a Job | Hire Media, Marketing & Creative Talent - Mediabistro",{"_15":248,"_249":292},"Recruit qualified media and creative professionals on the #1 industry job board. Reach top talent in design, social media, advertising, and communications. Post a job today.",{"_113":294,"_276":295,"_248":199},"The #1 Job Board for Media, Marketing & Creative Talent","Skip the unqualified resumes. Reach journalism, publishing, and marketing pros who are ready to work.","unlimitedJobsEmail","clients@mediabistro.com","enterpriseCta",{"_93":300,"_301":302},"*Unlimited plan is for direct employers only. Hiring at scale, posting on behalf of clients, or distributing across job boards?","linkText","Contact us for custom volume pricing, multi-brand support, and programmatic distribution.",{"_304":283,"_305":283,"_306":283},"showMediaBoardSection","showRolesSection","showPlanIcon","mediaBoardSection",{"_113":309,"_276":310,"_248":311,"_312":313,"_318":319},"The #1 Destination for Media","and Creative Talent","Connect with top-tier full-time and freelance media professionals. Whether you are a leading publisher, a streaming service, or a growing brand, we deliver specialized talent you won't find on generalist job boards. Find your perfect match for:","bullets",[314,315,316,317],"News, Journalism & Book Publishing","Content Marketing, AI Prompt Engineering & Copywriting","Influencer Management, TV & Video Production","PR, Non-Profits & Education","imageAlt","Job seekers and featured job cards collage","rolesSection",{"_113":322,"_276":323,"_248":324,"_318":325},"Hire Remote and Local Talent","Across Every Media Vertical","Whether you are building an in-office team or seeking remote talent, access a specialized network of professionals in editorial, publishing, influencer marketing, and AI content strategy. Find candidates—from prompt engineers to production leads—who are ready to contribute from anywhere.","Media roles infographic","testimonialsSection",{"_113":328,"_276":329,"_248":330},"Trusted by Leading Media","and Creative Employers","See why top publishers, agencies, and brands rely on us to find exceptional talent.","testimonials",[333,339,343],{"_334":335,"_336":337,"_76":338},"company","Huffpost","quote","I love using Mediabistro for my harder to fill creative roles. Multimedia positions like photo editors, video producers, or even niche journalists yield great results. Other job boards don't always produce the specialized talent my hiring teams are looking for, and I feel like I can find that talent through Mediabistro.","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/huff-post-400x200.png",{"_334":340,"_336":341,"_76":342},"NBCUniversal","Mediabistro is valuable partner when it comes to finding top candidates in the media industry. Their team is extremely responsive, which makes the posting process quick and easy. They also offer great insight into branding company pages.","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/nbc-universal-400x200.png",{"_334":344,"_336":345,"_76":346},"The Taunton Press","What we like best about Mediabistro is the quality of targeted talent they deliver through their job board portal. We know we'll find the right type of talent for specialized positions that may be more challenging to fill. For almost fifteen years, Mediabistro has been our go-to resource for talent in the media/publishing space.","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/taunton-press-400x200.png","employersSection",{"_113":349,"_276":16},"Media and Creative Employers on","employerLogos",[352,354,357,360,363,366,369,372,375,378,381,384],{"_15":340,"_353":342},"image",{"_15":355,"_353":356},"Bloomberg","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/bloomberg-400x200.png",{"_15":358,"_353":359},"Meredith","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/meredith-400x200.png",{"_15":361,"_353":362},"Dotdash","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/dotdash-400x200.png",{"_15":364,"_353":365},"Penske Media Corporation","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/penske-media-corporation-400x200.png",{"_15":367,"_353":368},"Springer Nature","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/springer-nature-400x200.png",{"_15":370,"_353":371},"Penguin Random House","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/penguin-random-house-400x200.png",{"_15":373,"_353":374},"Fox Corporation","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/fox-corporation-400x200.png",{"_15":376,"_353":377},"Future","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/future-400x200.png",{"_15":379,"_353":380},"Hearst Television","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/hearst-television-400x200.png",{"_15":382,"_353":383},"Cox Enterprises","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/cox-enterprises-400x200.png",{"_15":385,"_353":386},"Leaf Group","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/leaf-group-400x200.png","createAlertMeta",[389,391],{"_113":390},"Create Job Alerts | Media, Marketing & Creative Job Alerts",{"_15":248,"_249":392},"Never miss an opportunity. Sign up for free email alerts and get the latest jobs in social media, graphic design, writing, and marketing delivered to your inbox.","jobsPortalSignupMeta",[395,397],{"_113":396},"Sign Up | Creative, Marketing & Media Job Search",{"_15":248,"_249":398},"Create your free profile to apply for jobs, upload your resume, and set job alerts. Join the leading career community for creative, marketing, and media professionals.","requestInfo",{"_401":402,"_407":19,"_408":409,"_410":411},"hints",{"_403":404,"_405":406},"theme","light","timeZone","UTC","origin","path","/jobs/2851794413-csm-strategic-accounts","userPrefs",{"_403":404},"env",{"_414":415,"_416":417,"_418":419,"_420":421,"_422":19},"MODE","production","SENTRY_ENV","mediabistro","NEW_JOB_BOARD_SENTRY_DSN","https://235251e3654b447a82e934b7c2ce7c93@o4504103609303040.ingest.sentry.io/4504806528253952","SENTRY_RELEASE","be7313176a7e8423e1ddab625da43b6c1aed94c6","WEBSITE_URL","user","toast","confettiId","routes/_public.jobs.$id",{"_428":429,"_429":430,"_498":499,"_517":434,"_518":434,"_519":520},"kind","job",{"_431":432,"_433":434,"_435":434,"_436":120,"_437":199,"_438":199,"_439":440,"_441":-7,"_113":442,"_248":443,"_444":445,"_446":447,"_448":199,"_449":450,"_462":463,"_464":199,"_465":199,"_466":199,"_56":467,"_468":199,"_469":199,"_470":471,"_472":471,"_473":474,"_475":434,"_476":477,"_478":409,"_479":480,"_481":443,"_482":483,"_487":488,"_489":442,"_490":484,"_491":199,"_492":493,"_494":495,"_496":497},"id",["B","2851794413"],"promoted",false,"remoteAllowed","category","duration","experienceLevel","publishedAt",["D",1773248400000],"indexedAt","CSM, Strategic Accounts","Client Point of Contact: Acts as the primary liaison for high-value clients, ensuring seamless communication, resolution of concerns for their product area, and strategic alignment between FIS and the client. Strategic Planning: Owns and develops de Strategic, Client Success, Account, Customer Engagement, Business Services\n","descriptionText","CSM, Strategic Accounts FIS - Fidelity Information Services Marketing & Communications Client Point of Contact: Acts as the primary liaison for high-value clients, ensuring seamless communication, resolution of concerns for their product area, and strategic alignment between FIS and the client. Strategic Planning: Owns and develops de Strategic, Client Success, Account, Customer Engagement, Business Services","shortDescription","Client Point of Contact: Acts as the primary liaison for high-value clients, ensuring seamless communication, resolution of concerns for their prod...","location","locations",[451],{"_452":453,"_454":455,"_456":457,"_458":459,"_460":461},"formatted","Jacksonville, FL, United States, 32290","city","Jacksonville","state","FL","country","United States","postal_code","32290","companyName","FIS - Fidelity Information Services","salaryMin","salaryMax","salaryDescription","https://us.thebigjobsite.com/redirectfeedjob?jobid=4D85C383DF1DDEACF67B4E6854C65189&source=mediabistroxmlus&utm_source=mediabistroxmlus&jobSiteKey=BDB6E8D18DA9220EB8BE4A3FE41A03C8","companyDescription","companyWebsite","displayLogo","https://www.mediabistro.com/public/images/desk-100x50.webp","displayThumbnail","displayHeadline","Work at FIS - Fidelity Information Services","isManualPosted","costPerClick",0.15,"displayUrl","fullUrl","https://www.mediabistro.com/jobs/2851794413-csm-strategic-accounts","strippedDescription","parsedLocation",{"_452":484,"_485":199,"_486":199,"_454":455,"_456":457,"_458":459,"_460":461},"Jacksonville, FL, United States","street1","street2","displayPublishedAt","19 days ago","shortTitle","shortLocation","level","searchCompanyPath","/jobs?keyword=FIS+-+Fidelity+Information+Services","searchLocationPath","/jobs?location=Jacksonville%2C+FL%2C+United+States","searchTitlePath","/jobs?keyword=CSM%2C+Strategic+Accounts","featuredCompany",{"_431":500,"_15":501,"_502":434,"_76":503,"_504":505,"_248":506,"_448":507,"_508":-5,"_509":-5,"_510":-5,"_511":-5,"_512":513,"_514":515,"_470":503,"_478":516,"_472":503},211,"Mansueto Ventures","agency","https://production-rails-default.s3.us-east-2.amazonaws.com/public/legacy-logos/109473.JPG","slug","mansueto-ventures-careers","

Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.

Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

","New York, NY","coloredLogo","logoAttachment","thumbnail","thumbnailAttachment","hexCode","#080D0C","headline","Publisher of Inc. and Fast Company, empowering innovators and entrepreneurs.","/companies/mansueto-ventures-careers","hasJobSubmission","isSavedJob","similarJobs",[521,533,541,550,568],{"_435":434,"_439":522,"_470":471,"_462":523,"_248":524,"_446":525,"_433":434,"_113":442,"_437":199,"_438":199,"_472":471,"_448":199,"_449":526,"_431":528,"_473":529,"_436":120,"_487":530,"_478":531,"_489":442,"_490":484,"_492":532,"_494":495,"_496":497},["D",1774368000000],"FIS","Type Of Hire

Experienced (relevant combo of work and education)

Position Type

Full time

Job Description

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you~ Are you FIS?

About The Role

The Director of Client Success/Primary Client Success Manager serves as the primary client‑facing lead for FIS most strategic accounts. Acting as a strategic partner to clients and a bridge between internal teams and external stakeholders, this role is responsible for advocating for the client internally and representing a unified FIS externally. The DCS/PCSM drives client satisfaction, solution adoption, and overall value realization. By serving as a strategic partner, the DCS/PCSM ensures clients realize the full value of their investment, fosters long‑term relationships, and aligns FIS solutions with business goals all while supporting the broader mission of client advocacy and partnership.

About The Team

The Client Success Manager is part of the Client Success organization and orchestrates the post‑sales experience for clients. Their priority is to

use their market and product expertise to help clients achieve business goals, deliver measurable ROI through product adoption, and realize value from our products.

CSMs are also responsible

for minimizing churn/compression risk and identifying expansion opportunities.

What You Will Be Doing

Client Point of Contact~ Acts as the primary liaison for high‑value clients, ensuring seamless communication, resolution of concerns for their product area, and strategic alignment between FIS and the client\nStrategic Planning~ Owns and develops detailed, tailored plans for client success, retention, and expansion opportunities to ensure Client Success Plans are accurate and up to date\nValue Realization~ Ensures FIS is delivering the stated business objectives and client is achieving desired ROI\nTeam Coordination~ Ensures alignment across internal teams by facilitating collaboration and maintaining a united front during client engagements\nClient Engagements~ Leads weekly client check‑ins, monthly performance reviews, and partners on strategic discussions including but not limited to product adoption, expansion opportunities, and other commercial endeavors\nCommercial Partnership~ Collaborates with sales teams to strengthen renewal strategies and identify expansion opportunities\nContractual Visibility~ Understands contractual obligations with regard to resources, roles and responsibilities\nAccount Performance~ is an expert on that client’s impact to FIS financial performance which includes but is not limited to revenue visibility, sales performance, renewal transactions, credits and SLAs\nClient Advocacy~ Represent the client’s voice internally, ensuring their needs and concerns are addressed as well as managing various escalations\nClient Health Monitoring~ Understands overall client health to proactively identify risks and opportunities\nReporting & Documentation~ Maintain accurate and timely documentation in various systems to support reporting and leadership visibility

What You Will Need

5-7 years of experience in Client Success, Client Service/Support, Account Management, or similar roles\nBachelor’s degree; relevant previous experience in financial technology services\nAbility to clearly articulate business value (written/verbal) to various stakeholders within clients’ organizations\nKnowledge of financial technology industry and products, including market trends, challenges, and opportunities\nStrong analytical skills, including experience with Tableau or similar software, and turning data into insights\nStrong communication/presentation skills and confidence in all levels of customer engagement/situations\nStrong leadership and ability to collaborate with cross‑functional teams incl. Sales, Renewals, technical roles

What We Offer You

A voice in the future of fintech\nAlways‑on learning and development\nCollaborative work environment\nOpportunities to give back\nCompetitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here. For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer~ In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case‑by‑case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#J-18808-Ljbffr\n","Type Of Hire

Experienced (relevant combo of work and education)

Position Type

Full time

Job Description

Type Of Hire\nExperienced (relevant combo of work and education)

Job Description\nAs the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we'd like to ask you: Are you FIS?

About the Role\nThe Director of Client Success/Primary Client Success Manager serves as the primary client-facing lead for FIS most strategic accounts. Acting as a strategic partner to clients and a bridge between internal teams and external stakeholders, this role is responsible for advocating for the client internally and representing a unified FIS externally. The DCS/PCSM drives client satisfaction, solution adoption, and overall value realization. By serving as a strategic partner, the DCS/PCSM ensures clients realize the full value of their investment, fosters long‑term relationships, and aligns FIS solutions with business goals all while supporting the broader mission of client advocacy and partnership.

About the team\nThe Client Success Manager is part of the Client Success organization and orchestrates the post‑sales experience for clients. Their priority is to

use their market and product expertise to help clients achieve business goals, deliver measurable ROI through product adoption, and realize value from our products.

CSMs are also responsible

for minimizing churn/compression risk and identifying expansion opportunities.

What you will be doing

Client Point of Contact : Acts as the primary liaison for high‑value clients, ensuring seamless communication, resolution of concerns for their product area, and strategic alignment between FIS and the client

Strategic Planning : Owns and develops detailed, tailored plans for client success, retention, and expansion opportunities to ensure Client Success Plans are accurate and up to date

Value Realization : Ensures FIS is delivering the stated business objectives and client is achieving desired ROI

Team Coordination : Ensures alignment across internal teams by facilitating collaboration and maintaining a united front during client engagements

Client Engagements : Leads weekly client check‑ins, monthly performance reviews, and partners on strategic discussions including but not limited to product adoption, expansion opportunities, and other commercial endeavors

Commercial Partnership : Collaborates with sales teams to strengthen renewal strategies and identify expansion opportunities

Contractual Visibility : Understands contractual obligations with regard to resources, roles and responsibilities

Account Performance : is an expert on that client's impact to FIS financial performance which includes but is not limited to revenue visibility, sales performance, renewal transactions, credits and SLAs

Client Advocacy : Represent the client's voice internally, ensuring their needs and concerns are addressed as well as managing various escalations

Client Health Monitoring : Understands overall client health to proactively identify risks and opportunities.

Reporting & Documentation : Maintain accurate and timely documentation in various systems to support reporting and leadership visibility

What you will need

5-7 years of

experience in Client Success, Client Service/Support, Account Management, or similar roles

Bachelor's degree; relevant

previous experience in financial technology services

Ability to clearly articulate business value

(written/verbal) to various stakeholders within clients' organizations

Knowledge of financial technology industry and products , including market trends, challenges, and opportunities

Strong analytical skills , including experience with Tableau or similar software, and turning data into insights

Strong communication/presentation skills

and confidence in all levels of customer engagement/situations

Strong leadership and ability to collaborate with cross‑functional teams

incl. Sales, Renewals, technical roles

What we offer you

A voice in the future of fintech

Always‑on learning and development

Collaborative work environment

Opportunities to give back

Competitive salary and benefits

Privacy Statement\nFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement\nFIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case‑by‑case basis.

Sourcing Model\nRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

#J-18808-Ljbffr\n","Position Type\nFull time

Type Of Hire\nExperienced (relevant combo of work and education)

Job Description\nAs the world works and li...",[538],{"_458":459,"_454":455,"_452":453,"_456":457,"_460":461},["B","2851642310"],"/jobs/2851642310-csm-strategic-accounts",{"_435":434,"_439":542,"_470":471,"_462":523,"_248":543,"_446":544,"_433":434,"_113":442,"_437":199,"_438":199,"_472":471,"_448":199,"_449":545,"_431":547,"_473":529,"_436":120,"_487":548,"_478":549,"_489":442,"_490":484,"_492":532,"_494":495,"_496":497},["D",1773756000000],"Position Type :\nFull time

Type Of Hire :\nExperienced (relevant combo of work and education)

Job Description\nAs the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we'd like to ask you: Are you FIS?\nAbout the Role\nThe Director of Client Success/Primary Client Success Manager serves as the primary client-facing lead for FIS most strategic accounts. Acting as a strategic partner to clients and a bridge between internal teams and external stakeholders, this role is responsible for advocating for the client internally and representing a unified FIS externally. The DCS/PCSM drives client satisfaction, solution adoption, and overall value realization. By serving as a strategic partner, the DCS/PCSM ensures clients realize the full value of their investment, fosters long-term relationships, and aligns FIS solutions with business goals all while supporting the broader mission of client advocacy and partnership.\nAbout the team:\nThe Client Success Manager is part of the Client Success organization and orchestrates the post-sales experience for clients. Their priority is to

use their market and product expertise to help clients achieve business goals, deliver measurable ROI through product adoption, and realize value from our products.

CSMs are also responsible

for minimizing churn/compression risk and identifying expansion opportunities.\nWhat you will be doing:\nClient Point of Contact : Acts as the primary liaison for high-value clients, ensuring seamless communication, resolution of concerns for their product area, and strategic alignment between FIS and the client

Strategic Planning : Owns and develops detailed, tailored plans for client success, retention, and expansion opportunities to ensure Client Success Plans are accurate and up to date

Value Realization : Ensures FIS is delivering the stated business objectives and client is achieving desired ROI

Team Coordination : Ensures alignment across internal teams by facilitating collaboration and maintaining a united front during client engagements

Client Engagements : Leads weekly client check-ins, monthly performance reviews, and partners on strategic discussions including but not limited to product adoption, expansion opportunities, and other commercial endeavors

Commercial Partnership : Collaborates with sales teams to strengthen renewal strategies and identify expansion opportunities\\

Contractual Visibility : Understands contractual obligations with regard to resources, roles and responsibilities

Account Performance : is an expert on that client's impact to FIS financial performance which includes but is not limited to revenue visibility, sales performance, renewal transactions, credits and SLAs

Client Advocacy : Represent the client's voice internally, ensuring their needs and concerns are addressed as well as managing various escalations

Client Health Monitoring : Understands overall client health to proactively identify risks and opportunities.

Reporting & Documentation : Maintain accurate and timely documentation in various systems to support reporting and leadership visibility

What you will need:\n5-7 years of

experience in Client Success, Client Service/Support, Account Management, or similar roles

Bachelor's degree; relevant

previous experience in financial technology services

Ability to clearly articulate business value

(written/verbal) to various stakeholders within clients' organizations

Knowledge of financial technology industry and products , including market trends, challenges, and opportunities

Strong analytical skills , including experience with Tableau or similar software, and turning data into insights

Strong communication/presentation skills

and confidence in all levels of customer engagement/situations

Strong leadership and ability to collaborate with cross-functional teams

incl. Sales, Renewals, technical roles

What we offer you:\nA career at FIS is more than just a job. It's the chance to shape the future of fintech. At FIS, we offer you:\nA voice in the future of fintech

Always-on learning and development

Collaborative work environment

Opportunities to give back

Competitive salary and benefits

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $148,310-$249,160 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.\nFIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $0.00 - $999,999,999.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Privacy Statement\nFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.\nEEOC Statement\nFIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.\nSourcing Model\nRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.\n#pridepass\n","Position Type :\nFull time

Type Of Hire :\nExperienced (relevant combo of work and education)

Job Description\nAs the world works an...",[546],{"_458":459,"_454":455,"_452":453,"_456":457,"_460":461},["B","2911875885"],"13 days ago","/jobs/2911875885-csm-strategic-accounts",{"_435":434,"_439":551,"_470":471,"_462":552,"_248":553,"_446":554,"_433":434,"_113":442,"_437":199,"_438":199,"_472":471,"_448":199,"_449":555,"_431":561,"_473":562,"_436":120,"_487":563,"_478":564,"_489":442,"_490":565,"_492":566,"_494":567,"_496":497},["D",1774609200000],"Fisglobal","Director Of Client Success/Primary Client Success Manager

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we'd like to ask you: Are you FIS?\nThe Director of Client Success/Primary Client Success Manager serves as the primary client-facing lead for FIS most strategic accounts. Acting as a strategic partner to clients and a bridge between internal teams and external stakeholders, this role is responsible for advocating for the client internally and representing a unified FIS externally. The DCS/PCSM drives client satisfaction, solution adoption, and overall value realization. By serving as a strategic partner, the DCS/PCSM ensures clients realize the full value of their investment, fosters long-term relationships, and aligns FIS solutions with business goals all while supporting the broader mission of client advocacy and partnership.\nThe Client Success Manager is part of the Client Success organization and orchestrates the post-sales experience for clients. Their priority is to use their market and product expertise to help clients achieve business goals, deliver measurable ROI through product adoption, and realize value from our products. CSMs are also responsible for minimizing churn/compression risk and identifying expansion opportunities.\nWhat you will be doing:\nClient Point of Contact: Acts as the primary liaison for high-value clients, ensuring seamless communication, resolution of concerns for their product area, and strategic alignment between FIS and the client\nStrategic Planning: Owns and develops detailed, tailored plans for client success, retention, and expansion opportunities to ensure Client Success Plans are accurate and up to date\nValue Realization: Ensures FIS is delivering the stated business objectives and client is achieving desired ROI\nTeam Coordination: Ensures alignment across internal teams by facilitating collaboration and maintaining a united front during client engagements\nClient Engagements: Leads weekly client check-ins, monthly performance reviews, and partners on strategic discussions including but not limited to product adoption, expansion opportunities, and other commercial endeavors\nCommercial Partnership: Collaborates with sales teams to strengthen renewal strategies and identify expansion opportunities\nContractual Visibility: Understands contractual obligations with regard to resources, roles and responsibilities\nAccount Performance: is an expert on that client's impact to FIS financial performance which includes but is not limited to revenue visibility, sales performance, renewal transactions, credits and SLAs\nClient Advocacy: Represent the client's voice internally, ensuring their needs and concerns are addressed as well as managing various escalations\nClient Health Monitoring: Understands overall client health to proactively identify risks and opportunities.\nReporting & Documentation: Maintain accurate and timely documentation in various systems to support reporting and leadership visibility\nWhat you will need:\n5-7 years of experience in Client Success, Client Service/Support, Account Management, or similar roles\nBachelor's degree; relevant previous experience in financial technology services\nAbility to clearly articulate business value (written/verbal) to various stakeholders within clients' organizations\nKnowledge of financial technology industry and products, including market trends, challenges, and opportunities\nStrong analytical skills, including experience with Tableau or similar software, and turning data into insights\nStrong communication/presentation skills and confidence in all levels of customer engagement/situations\nStrong leadership and ability to collaborate with cross-functional teams incl. Sales, Renewals, technical roles\nWhat we offer you:\nA voice in the future of fintech\nAlways-on learning and development\nCollaborative work environment\nOpportunities to give back\nCompetitive salary and benefits\nFIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $148,310-$249,160 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.\nFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.\nFIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

","Director Of Client Success/Primary Client Success Manager

As the world works and lives faster, FIS is leading the way. Our fintech solutio...",[556],{"_458":459,"_454":557,"_452":558,"_456":559,"_460":560},"Atlanta","Atlanta, GA, United States, 30383","GA","30383",["B","3030609619"],"Work at Fisglobal","3 days ago","/jobs/3030609619-csm-strategic-accounts","Atlanta, GA, United States","/jobs?keyword=Fisglobal","/jobs?location=Atlanta%2C+GA%2C+United+States",{"_435":434,"_439":569,"_470":471,"_462":523,"_248":570,"_446":571,"_433":434,"_113":572,"_437":199,"_438":199,"_472":471,"_448":199,"_449":573,"_431":575,"_473":529,"_436":120,"_487":530,"_478":576,"_489":572,"_490":484,"_492":532,"_494":495,"_496":577},["D",1774368000000],"A leading fintech company in Jacksonville is seeking a Director of Client Success to serve as the primary client-facing lead for strategic accounts. This role involves driving client satisfaction, fostering long-term relationships, and ensuring clients achieve their business goals. Candidates should have 5-7 years of relevant experience and strong analytical skills, along with a Bachelor's degree. The position promises a competitive salary and opportunities for professional growth within a collaborative work environment.\n#J-18808-Ljbffr\n","A leading fintech company in Jacksonville is seeking a Director of Client Success to serve as the primary client-facing lead for strategic accounts...","Strategic Accounts CSM | Drive ROI & Adoption",[574],{"_458":459,"_454":455,"_452":453,"_456":457,"_460":461},["B","2997721975"],"/jobs/2997721975-strategic-accounts-csm-drive-roi-adoption","/jobs?keyword=Strategic+Accounts+CSM+%7C+Drive+ROI+%26+Adoption","actionData","errors"]