Dealership Service Advisor / Writer
Bmw Mercedes Of Bowling Green, Bowling Green, KY, United States
Service Advisor
Luxury Imports of Bowling Green is looking for an A player to join our team. Luxury Imports of Bowling Green believes that its strength, continued success, future growth and profitability depend on building trusting relationships with our team members, customers and industry partners.
Job Responsibilities
Ensure automotive technicians provide you with a comprehensive and detailed inspection.
Ensure all inspection results are estimated and clearly communicated to the customer.
Secure customer authorization for minor and major automotive repairs and services.
Help manage shop work‑flow and properly set customer expectations with respect to completion of repairs.
Ensure customer service area/lobby is kept in presentable condition.
Perform shop opening and closing procedures.
Job Requirements
Top Tier CSI is a must.
Must be comfortable selling and closing all types of sales including tires.
Must be energetic and have a positive, upbeat personality.
Must be able to hit monthly goals.
Automate DMS experience helpful.
Automotive dealership experience is required; highline experience preferred.
Be a top performer.
Have a winning attitude.
A desire for a long‑term career with a growing organization.
High school diploma or equivalent.
Advisor responsibilities include but not limited to
Greeting customers promptly.
Obtaining customer and vehicle information.
Clearly reporting all vehicle symptoms as described by the customer.
Determining and recommending needed maintenance based on age, mileage and history of vehicle.
Prepare a complete and accurate estimate of cost for labor and parts.
Establish follow‑up time.
Monitor the progress of each vehicle throughout the day, and update customers frequently.
Verify that the final invoice reconciles with the work performed on the repair order.
Explain all completed work and charges to customers.
What We Offer
401K
Paid training
Paid holidays
Paid vacation
Full benefits package
Closed Sunday, 5‑6 day work week
Team environment
#J-18808-Ljbffr
Job Responsibilities
Ensure automotive technicians provide you with a comprehensive and detailed inspection.
Ensure all inspection results are estimated and clearly communicated to the customer.
Secure customer authorization for minor and major automotive repairs and services.
Help manage shop work‑flow and properly set customer expectations with respect to completion of repairs.
Ensure customer service area/lobby is kept in presentable condition.
Perform shop opening and closing procedures.
Job Requirements
Top Tier CSI is a must.
Must be comfortable selling and closing all types of sales including tires.
Must be energetic and have a positive, upbeat personality.
Must be able to hit monthly goals.
Automate DMS experience helpful.
Automotive dealership experience is required; highline experience preferred.
Be a top performer.
Have a winning attitude.
A desire for a long‑term career with a growing organization.
High school diploma or equivalent.
Advisor responsibilities include but not limited to
Greeting customers promptly.
Obtaining customer and vehicle information.
Clearly reporting all vehicle symptoms as described by the customer.
Determining and recommending needed maintenance based on age, mileage and history of vehicle.
Prepare a complete and accurate estimate of cost for labor and parts.
Establish follow‑up time.
Monitor the progress of each vehicle throughout the day, and update customers frequently.
Verify that the final invoice reconciles with the work performed on the repair order.
Explain all completed work and charges to customers.
What We Offer
401K
Paid training
Paid holidays
Paid vacation
Full benefits package
Closed Sunday, 5‑6 day work week
Team environment
#J-18808-Ljbffr