Air Import / Export Specialist at ROCS Grad Staffing Chicago, IL
ROCS Grad Staffing, Chicago, IL, United States
Job Description
Job Overview
We are seeking an International Air Import / Export Specialist to join our dedicated Logistics Division. In this essential role, you will develop and maintain strong client relationships, manage all shipment-specific import and export processing for critical goods, and provide timely communication of order updates. You will play a key role in ensuring regulatory compliance and delivering exceptional service.
Responsibilities
Plan specialized logistics shipments in coordination with clients’ unique requirements.
Ensure orders are set up accurately and communicated effectively to other departments and/or logistics service partners in compliance with all regulations and standard operating procedures.
Escalate all client issues to the management team as required.
Identify and implement strategies to improve the quality of service and productivity within the team.
Maintain a good working knowledge of internal enterprise systems and logistics management platforms, particularly:
All customer service-related functions within the tracking and management system.
The dedicated email program to include client email and contact group information updates.
Assist the Commercial Group (Sales) as required or directed by the local management team.
Undertake any other reasonable duties or responsibilities at the request of the management team.
Ensure compliance with all company policies and procedures.
Understand and embrace the company mission by providing the highest quality global transportation and logistics services for our customers.
Ensure compliance with all required industry training certifications.
Requirements
Background in air import and export up to five years of experience
Four-year Bachelor’s degree is nice to have but not required
Excellent verbal and written communication skills
Strong problem solving skills
Tech-savvy, knowledge of Microsoft Office - Excel, Word, and PowerPoint
Demonstrate a strong sense of teamwork
High degree of attention to detail
Willingness to work the evening shift
Schedule
Afternoon/Evening/Overnight Shifts
#J-18808-Ljbffr
We are seeking an International Air Import / Export Specialist to join our dedicated Logistics Division. In this essential role, you will develop and maintain strong client relationships, manage all shipment-specific import and export processing for critical goods, and provide timely communication of order updates. You will play a key role in ensuring regulatory compliance and delivering exceptional service.
Responsibilities
Plan specialized logistics shipments in coordination with clients’ unique requirements.
Ensure orders are set up accurately and communicated effectively to other departments and/or logistics service partners in compliance with all regulations and standard operating procedures.
Escalate all client issues to the management team as required.
Identify and implement strategies to improve the quality of service and productivity within the team.
Maintain a good working knowledge of internal enterprise systems and logistics management platforms, particularly:
All customer service-related functions within the tracking and management system.
The dedicated email program to include client email and contact group information updates.
Assist the Commercial Group (Sales) as required or directed by the local management team.
Undertake any other reasonable duties or responsibilities at the request of the management team.
Ensure compliance with all company policies and procedures.
Understand and embrace the company mission by providing the highest quality global transportation and logistics services for our customers.
Ensure compliance with all required industry training certifications.
Requirements
Background in air import and export up to five years of experience
Four-year Bachelor’s degree is nice to have but not required
Excellent verbal and written communication skills
Strong problem solving skills
Tech-savvy, knowledge of Microsoft Office - Excel, Word, and PowerPoint
Demonstrate a strong sense of teamwork
High degree of attention to detail
Willingness to work the evening shift
Schedule
Afternoon/Evening/Overnight Shifts
#J-18808-Ljbffr