Senior Product Executive
Audley Travel Ltd., Boston, MA, United States
At Audley Travel, we turn careers into adventures.We'rededicated to creating unique travel experiences for our clients and fostering a dynamic, rewarding environment for our team. Join Audley and become part of a supportive community that prioritises your development. Our inclusive culture, along with competitive salaries and benefits, supports your well-being and growth. If your passion is travel andyou’relooking for a career that excites and inspires, Audley Travel is the perfect place for you. Join us to create unforgettable journeys together. Find out more here
What you’ll be doing You’ll be responsible for supporting the Regional Product Manager(RPM)with developingaproductrange, managing supplier relationships, ensuringhigh levelsof service delivery to clients and sales teams,maintainingaccurateproductcontentand providing sales teams with training and support.
Key responsibilities include:
Work with suppliers to deliver a qualityproductrange and differentiation
Pro-actively review competitor product offering on a regular basis across all markets and stay close to new developments via travel media, touristboardand supplier updates
Develop an effective information flow with sales teams to help identify product gaps and product performance while reinforcing approach to consolidation
Help develop strong relationships to ensure Audley has an effective and functioning partnership with the very best suppliers
Routinely evaluate supplier performance and share observations and proposed actions with the RPM where applicable
Attend quarterly supplier meetings, assisting with preparation and actions
Attend trade events as required
Assist with tender process, analysis and contracting
Establish feedback channels with suppliers and sales teams to ensure system text, product information and client documentation is accurate
Review client feedback and act to correct inaccuracies and improve product content where applicable
Provide proactive product support to sales teams in all markets
Manage helpdesk requests (Cases)
Manage familiarisation (fam) trip objectives, coordinate planning of the trip itself, briefings and facilitates sharing of information on return.
Maintain accuracy of existing suppliers and product components, ensuring updates from sales or suppliers are acted in a timely manner
Provide product content for website including itineraries.
About you You have strong knowledge and experience in product, including new product development, ideally gained within a tailor‑made travel company or similar tour operator. You’re a confident communicator who listens, values different viewpoints, and works well with others. You take a practical, thoughtful approach to developing and improving travel products, always looking for ways to make them better for customers.
Other key experience needed:
Previous experience of product development
Destination knowledge of Southern Europe or the Middle East is desirable
A good communicator that listens and seeks out different views with an innovative approach to product
Possess a positive and enthusiastic attitude who is comfortable interacting with others, work as part of a team and share knowledge, ideas and adopt best practices
Flexible to changing priorities and new processes
Have a strong desire to get things right and be a natural organiser who can multitask
Maintain knowledge of the latest industry trends and news
Have a passion for self-development and to proactively improve knowledge and learn from experiences
Comfortable working independently
Work to given timescales in a fast‑paced environment and be self‑motivated
Demonstrates good emotional intelligence and strong self‑awareness
Ability to develop strong relationships externally and internally
Excellent attention to detail
Organisation & time management skills
Problem solving & decision making
Location In person days will be hosted in our beautiful Boston, MA office located in the North End! We ask that employees are office‑based for a minimum of 3 days per week.
What's in it for you
90-100% coverage of insurance premiums
10 paid holidays including your birthday off!
1 day off for volunteering to support a charity, local support group or community work of your choice
Generous PTO policy (20 days to start, with anniversary‑tied increases)
Flexible hybrid working options
Opportunities for additional travel
Friends & Family discounts on our luxury travel services!
We believe it's our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment.
#J-18808-Ljbffr
What you’ll be doing You’ll be responsible for supporting the Regional Product Manager(RPM)with developingaproductrange, managing supplier relationships, ensuringhigh levelsof service delivery to clients and sales teams,maintainingaccurateproductcontentand providing sales teams with training and support.
Key responsibilities include:
Work with suppliers to deliver a qualityproductrange and differentiation
Pro-actively review competitor product offering on a regular basis across all markets and stay close to new developments via travel media, touristboardand supplier updates
Develop an effective information flow with sales teams to help identify product gaps and product performance while reinforcing approach to consolidation
Help develop strong relationships to ensure Audley has an effective and functioning partnership with the very best suppliers
Routinely evaluate supplier performance and share observations and proposed actions with the RPM where applicable
Attend quarterly supplier meetings, assisting with preparation and actions
Attend trade events as required
Assist with tender process, analysis and contracting
Establish feedback channels with suppliers and sales teams to ensure system text, product information and client documentation is accurate
Review client feedback and act to correct inaccuracies and improve product content where applicable
Provide proactive product support to sales teams in all markets
Manage helpdesk requests (Cases)
Manage familiarisation (fam) trip objectives, coordinate planning of the trip itself, briefings and facilitates sharing of information on return.
Maintain accuracy of existing suppliers and product components, ensuring updates from sales or suppliers are acted in a timely manner
Provide product content for website including itineraries.
About you You have strong knowledge and experience in product, including new product development, ideally gained within a tailor‑made travel company or similar tour operator. You’re a confident communicator who listens, values different viewpoints, and works well with others. You take a practical, thoughtful approach to developing and improving travel products, always looking for ways to make them better for customers.
Other key experience needed:
Previous experience of product development
Destination knowledge of Southern Europe or the Middle East is desirable
A good communicator that listens and seeks out different views with an innovative approach to product
Possess a positive and enthusiastic attitude who is comfortable interacting with others, work as part of a team and share knowledge, ideas and adopt best practices
Flexible to changing priorities and new processes
Have a strong desire to get things right and be a natural organiser who can multitask
Maintain knowledge of the latest industry trends and news
Have a passion for self-development and to proactively improve knowledge and learn from experiences
Comfortable working independently
Work to given timescales in a fast‑paced environment and be self‑motivated
Demonstrates good emotional intelligence and strong self‑awareness
Ability to develop strong relationships externally and internally
Excellent attention to detail
Organisation & time management skills
Problem solving & decision making
Location In person days will be hosted in our beautiful Boston, MA office located in the North End! We ask that employees are office‑based for a minimum of 3 days per week.
What's in it for you
90-100% coverage of insurance premiums
10 paid holidays including your birthday off!
1 day off for volunteering to support a charity, local support group or community work of your choice
Generous PTO policy (20 days to start, with anniversary‑tied increases)
Flexible hybrid working options
Opportunities for additional travel
Friends & Family discounts on our luxury travel services!
We believe it's our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment.
#J-18808-Ljbffr