Microsoft Helpdesk Analyst I
CLVG Consulting Inc. - SBA 8(a), WOSB, Arlington, VA, United States
Resource to provide Helpdesk Engineering support for the installation and maintenance of Microsoft Tools developed on the Microsoft Dynamics Platform.
Secret Level Clearance required Local to NOVA**
Provide Technical Assistance : Serve as a Tier 1 and 2 Agent, offer first-level support for Microsoft products, including Windows OS, Office 365, and other related software.
Troubleshoot Issues : Diagnose and resolve hardware and software issues, ensuring minimal disruption to users.
User Training : Conduct training sessions and create documentation to help users effectively utilize Microsoft applications. Regularly publish and update articles to the project team’s and Knowledge management.
System Maintenance : Perform regular system monitoring to ensure optimal performance and security. Escalate Help Desk concerns to Senior MS Engineers
Ticket Management : Track and manage support tickets using a help desk system, ensuring timely resolution and communication with users.
Collaboration : Work closely with other IT team members to elevate and resolve complex issues. Identify areas of improvement for Help Desk operations for all tenants/team members
Customer Service : Maintain a high level of customer satisfaction by providing friendly and efficient support. Train end users on the use of the system, training development and delivery
Basic Qualifications
Secret Clearance required & must be U.S. Citizen
Strong verbal and written communication skills
1-2 Years Support of a Software Application, preferably Microsoft-based
1-2 Years of Help Desk and Troubleshooting and Application Support Job Type Full-time
Pay $55,000.00 - $80,000.00 per year
Benefits
401(k)
401(k) matching
Health insurance
Paid time off
Vision insurance
Schedule
Monday to Friday
Education
Bachelor's (Required)
Ability to Relocate
Arlington, VA: Relocate before starting work (Required)
#J-18808-Ljbffr
Secret Level Clearance required Local to NOVA**
Provide Technical Assistance : Serve as a Tier 1 and 2 Agent, offer first-level support for Microsoft products, including Windows OS, Office 365, and other related software.
Troubleshoot Issues : Diagnose and resolve hardware and software issues, ensuring minimal disruption to users.
User Training : Conduct training sessions and create documentation to help users effectively utilize Microsoft applications. Regularly publish and update articles to the project team’s and Knowledge management.
System Maintenance : Perform regular system monitoring to ensure optimal performance and security. Escalate Help Desk concerns to Senior MS Engineers
Ticket Management : Track and manage support tickets using a help desk system, ensuring timely resolution and communication with users.
Collaboration : Work closely with other IT team members to elevate and resolve complex issues. Identify areas of improvement for Help Desk operations for all tenants/team members
Customer Service : Maintain a high level of customer satisfaction by providing friendly and efficient support. Train end users on the use of the system, training development and delivery
Basic Qualifications
Secret Clearance required & must be U.S. Citizen
Strong verbal and written communication skills
1-2 Years Support of a Software Application, preferably Microsoft-based
1-2 Years of Help Desk and Troubleshooting and Application Support Job Type Full-time
Pay $55,000.00 - $80,000.00 per year
Benefits
401(k)
401(k) matching
Health insurance
Paid time off
Vision insurance
Schedule
Monday to Friday
Education
Bachelor's (Required)
Ability to Relocate
Arlington, VA: Relocate before starting work (Required)
#J-18808-Ljbffr