IT Service Desk Analyst
Crane Company, Frankfort, KY, United States
This exciting opportunity is part of the nuclear business. The acquisition of Reuter- Stokes enables the nuclear business to expand their strong foothold in the nuclear industry. With the acquisition, we will be able to provide additional solutions to support the industry. These solutions include precise radiation measurement, nuclear reactor monitoring, UV flame detection, and downhole sensing for directional drilling.
The IT Service Desk Analyst will support the IT Manager and other key leaders within the business. Supporting a leadership team that is new to Crane requires a proactive mindset and a hands‑on approach to IT operations.
The IT Service Desk Analyst will be responsible for supporting day‑to‑day technology operations, including end‑user support, system access, troubleshooting, and compliance for approximately 170 associates at the Twinsburg, OH location. They will collaborate with the Sr. IT Manager and broader IT team to ensure the technical infrastructure is aligned to support key deliverables and operational excellence.
Responsibilities Technical Support & Troubleshooting
Provide first‑level support for hardware, software, and network issues.
Diagnose and resolve technical problems via phone, email, and in‑person.
Escalate complex issues to appropriate IT teams and follow up to ensure resolution.
User Support & Training
Assist users with system access, password resets, and application usage.
Create and maintain user guides and documentation.
Conduct onboarding IT orientation for new employees.
System Administration
Maintain inventory of IT assets and ensure accurate tracking.
Support user account setup and permissions in Active Directory and other systems.
Monitor system performance and report anomalies.
Process Improvement & CBS Initiatives
Identify opportunities to streamline support processes and improve service delivery.
Participate in CBS‑driven kaizen activities and standard work adoption.
Support IT projects and system upgrades.
Compliance & Security
Ensure adherence to IT policies, procedures, and security protocols.
Support audit readiness and documentation efforts.
Maintain confidentiality and data protection standards.
Team Collaboration
Work closely with the IT Manager and cross‑functional teams.
Participate in team meetings, training sessions, and collaborative initiatives.
Foster a culture of accountability, learning, and operational excellence.
Qualifications
Minimum 2–4 years of IT support experience, preferably in a manufacturing or industrial environment.
Strong knowledge of Windows OS, Microsoft Office Suite, and enterprise applications.
Experience with ticketing systems (e.g., FreshService, Jira) and remote support tools.
Excellent communication and problem‑solving skills.
Ability to work independently and collaboratively in a fast‑paced environment.
High integrity and alignment with Crane’s core values.
Education
Associate or Bachelor’s degree in Information Technology, Computer Science, or related field required.
IT certifications (e.g., CompTIA A+, ITIL, Microsoft) are a plus or in progress.
General Statement This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
EEO Statement Crane Company. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, general identity, national origin, disability or veteran status.
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The IT Service Desk Analyst will support the IT Manager and other key leaders within the business. Supporting a leadership team that is new to Crane requires a proactive mindset and a hands‑on approach to IT operations.
The IT Service Desk Analyst will be responsible for supporting day‑to‑day technology operations, including end‑user support, system access, troubleshooting, and compliance for approximately 170 associates at the Twinsburg, OH location. They will collaborate with the Sr. IT Manager and broader IT team to ensure the technical infrastructure is aligned to support key deliverables and operational excellence.
Responsibilities Technical Support & Troubleshooting
Provide first‑level support for hardware, software, and network issues.
Diagnose and resolve technical problems via phone, email, and in‑person.
Escalate complex issues to appropriate IT teams and follow up to ensure resolution.
User Support & Training
Assist users with system access, password resets, and application usage.
Create and maintain user guides and documentation.
Conduct onboarding IT orientation for new employees.
System Administration
Maintain inventory of IT assets and ensure accurate tracking.
Support user account setup and permissions in Active Directory and other systems.
Monitor system performance and report anomalies.
Process Improvement & CBS Initiatives
Identify opportunities to streamline support processes and improve service delivery.
Participate in CBS‑driven kaizen activities and standard work adoption.
Support IT projects and system upgrades.
Compliance & Security
Ensure adherence to IT policies, procedures, and security protocols.
Support audit readiness and documentation efforts.
Maintain confidentiality and data protection standards.
Team Collaboration
Work closely with the IT Manager and cross‑functional teams.
Participate in team meetings, training sessions, and collaborative initiatives.
Foster a culture of accountability, learning, and operational excellence.
Qualifications
Minimum 2–4 years of IT support experience, preferably in a manufacturing or industrial environment.
Strong knowledge of Windows OS, Microsoft Office Suite, and enterprise applications.
Experience with ticketing systems (e.g., FreshService, Jira) and remote support tools.
Excellent communication and problem‑solving skills.
Ability to work independently and collaboratively in a fast‑paced environment.
High integrity and alignment with Crane’s core values.
Education
Associate or Bachelor’s degree in Information Technology, Computer Science, or related field required.
IT certifications (e.g., CompTIA A+, ITIL, Microsoft) are a plus or in progress.
General Statement This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
EEO Statement Crane Company. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, general identity, national origin, disability or veteran status.
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