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Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

","New York, NY","coloredLogo","logoAttachment","thumbnail","thumbnailAttachment","hexCode","#080D0C","headline","Publisher of Inc. and Fast Company, empowering innovators and entrepreneurs.","/companies/mansueto-ventures-careers","hasJobSubmission","isSavedJob","similarJobs",[521,539,557,577,595],{"_435":434,"_439":522,"_470":471,"_462":523,"_248":524,"_446":525,"_433":434,"_113":442,"_437":199,"_438":199,"_472":471,"_448":199,"_449":526,"_431":532,"_473":533,"_436":129,"_487":534,"_478":535,"_489":442,"_490":536,"_492":537,"_494":538,"_496":497},["D",1774170000000],"FERGUSON","Ferguson - - Responsibilities: One Touch Resolutions: Ensure all customers are assisted in the fewest number of interactions with the overall goal being one-touch.; Phone Calls: Answering customer calls and assisting with any scenario presented.; Emails: Answering customer emails within 24hrs and assisting with any scenario presented.; Warranty Orders: Warranty issues should be resolved by supplying the customer with the fewest items necessary to resolve the issue.; Return Merchandise Authorization: RMAs should be created for orders between 1-90 days old when a customer needs to return an item for various reasons.\n","Ferguson - - Responsibilities: One Touch Resolutions: Ensure all customers are assisted in the fewest number of interactions with the overall goal ...",[527],{"_458":459,"_454":528,"_452":529,"_456":530,"_460":531},"Mcdonough","Mcdonough, GA, United States, 30252","GA","30252",["B","2894829049"],"Work at FERGUSON","14 hours ago","/jobs/2894829049-customer-service-representative","Mcdonough, GA, United States","/jobs?keyword=FERGUSON","/jobs?location=Mcdonough%2C+GA%2C+United+States",{"_435":434,"_439":540,"_470":471,"_462":541,"_248":542,"_446":543,"_433":434,"_113":544,"_437":199,"_438":199,"_472":471,"_448":199,"_449":545,"_431":550,"_473":551,"_436":129,"_487":552,"_478":553,"_489":544,"_490":548,"_492":554,"_494":555,"_496":556},["D",1773835200000],"Ferguson Enterprises, Inc.","A leading supplier in infrastructure is seeking a Sales Support Representative in Rochester, NY. The ideal candidate will have 3+ years of sales experience and a strong customer service orientation. Responsibilities include supporting sales associates, coordinating product deliveries, and ensuring customer satisfaction. Ferguson offers a comprehensive benefits package including health and 401(k) plans, as well as a competitive salary range from $18.71 to $31.41 per hour.\n#J-18808-Ljbffr\n","A leading supplier in infrastructure is seeking a Sales Support Representative in Rochester, NY. The ideal candidate will have 3+ years of sales ex...","Sales Support Specialist - Fast Quotes & Customer Care",[546],{"_458":459,"_454":547,"_452":548,"_456":549},"Rochester","Rochester, NY, United States","NY",["B","2922774337"],"Work at Ferguson Enterprises, Inc.","4 days ago","/jobs/2922774337-sales-support-specialist-fast-quotes-customer-care","/jobs?keyword=Ferguson+Enterprises%2C+Inc.","/jobs?location=Rochester%2C+NY%2C+United+States","/jobs?keyword=Sales+Support+Specialist+-+Fast+Quotes+%26+Customer+Care",{"_435":434,"_439":558,"_470":471,"_462":559,"_248":560,"_446":561,"_433":434,"_113":562,"_437":199,"_438":199,"_472":471,"_448":199,"_449":563,"_431":569,"_473":570,"_436":129,"_487":571,"_478":572,"_489":562,"_490":573,"_492":574,"_494":575,"_496":576},["D",1773961200000],"Heritage Provider Network","Level II Customer Service Representative

Under the direction of the Director of UM and CS, this position is responsible to respond to inquiries from members, providers and health plan representatives regarding plan benefits, plan policies, claims issues, authorization inquires, and facilitate appropriate resolutions. The representative will have daily and extensive contact with customers to resolve complex issues, interpret policies/procedures, benefits, respond to requests for service, survey members and solve problems. The Level II Customer Service Representative will interact with other departments, clinic personnel, and outside providers in a professional and friendly manner, to create and maintain a positive relationship with our internal and external customers.\n1. Answer inquiries related to member plan benefits, network providers, and account related questions.\n2. Work directly with members, service providers and health plans to identify and resolve health care service concerns.\n3. Embrace ongoing personal development through regular training which helps to enhance one's own technical problem-solving skills.\n4. Respond to questions with detailed and expeditious follow-up to promote accurate and timely processing of issues.\n5. Employ effective communication methods to promote positive and productive public relations with members, providers, health plan representatives and other departments.\n6. Identify, investigate, resolve, and report member and provider issues to appropriate department and/or management when necessary.\n7. Promote high standards of member satisfaction and access to medical care by documenting feedback from members.\n8. Maintain detailed documentation of all interactions with members, providers and health plan representatives by appropriately coding and logging in systems utilized while maintaining confidentiality in accordance with established policies and regulations.\n9. Identify members using at least 4 key verification HIPAA elements (name, date of birth, address, phone number, primary care physician and/or member ID).\n10. Communicate with corresponding departments in regard to any changes to a member's file and/or health record.\n11. Adhere to all call metrics as set forth by HPN.\n12. Verify eligibility by researching and providing current plan information requested by members and providers ensuring that the information is accurate.\n13. Proficient in navigating through multiple computer applications, effectively researching and identifying solutions using computer-based resources with speed and accuracy.\n14. The ability to relate to customers in a professional and courteous manner.\n15. Exhibit excellent attention to detail and ability to multi-task.\n16. Demonstrate empathy, patience, adaptability, and strong positive work ethic.\n17. Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems.\n18. Communicate and collaborate with members and providers to resolve issues, using clear, simple language to ensure understanding.\n19. Exhibit the ability to translate healthcare-related jargon and complex processes into simple, step-by-step instructions a member or provider can understand and act upon.\n20. Assist management staff in completing customer services related special projects.\n21. Responsible for member retention efforts which may include but are not limited to telephone surveys conducted to monitor customer satisfaction.\n22. Maintain flexibility to customize approach to meet all types of member communication styles and personalities.\n23. Illustrate proficient conflict management skills to include ability to resolve issues in a stressful situation and demonstrating personal resilience.\n24. Demonstrate ability to listen skillfully, collect relevant information, determine immediate requests and identify the current and future needs of the member.\n25. Provide responsive, timely, telephone, email, fax and chat support.\n26. Handle all walk-in members and family representatives of the members, which include complaints and inquiries.\n27. Provides training to Level I CS Reps as necessary and indicated by management.\n28. Handle complex issues, takes possession of escalated calls from Level I CS Reps.\n29. When necessary or as requested, will include and/or assist CS Management on complex issues.\n30. Demonstrate ability to quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding customer expectations (responding in respectful, timely manner, consistently meeting commitments).\n31. Due to role within organization you may be monitored or recorded.\n32. Complete HPN compliance training annually.\n33. Complete Language and Cultural Linguistics training annually.\n34. Perform other job-related duties as required.

","Level II Customer Service Representative

Under the direction of the Director of UM and CS, this position is responsible to respond to inqu...","Customer Service Representative 2",[564],{"_458":459,"_454":565,"_452":566,"_456":567,"_460":568},"Bakersfield","Bakersfield, CA, United States, 93301","CA","93301",["B","2939891318"],"Work at Heritage Provider Network","3 days ago","/jobs/2939891318-customer-service-representative-2","Bakersfield, CA, United States","/jobs?keyword=Heritage+Provider+Network","/jobs?location=Bakersfield%2C+CA%2C+United+States","/jobs?keyword=Customer+Service+Representative+2",{"_435":434,"_439":578,"_470":471,"_462":579,"_248":580,"_446":581,"_433":434,"_113":442,"_437":199,"_438":199,"_472":471,"_448":199,"_449":582,"_431":588,"_473":589,"_436":129,"_487":590,"_478":591,"_489":442,"_490":592,"_492":593,"_494":594,"_496":497},["D",1773457200000],"Frontline Source Group","Customer Service Representative Role

The Customer Service Representative will be responsible for managing customer inquiries, proactively finding solutions, and ensuring overall customer satisfaction. Respond to customer inquiries via phone and email, maintaining professionalism and efficiency. Identify customer concerns, evaluate their needs, and provide the most suitable resolutions. Act quickly to resolve issues while keeping customers updated throughout the process. Record interactions and solutions in the CRM system for accurate tracking. Collaborate with internal and external teams to ensure smooth service delivery and problem resolution. Utilize strong problem-solving skills to address challenges independently, escalating when necessary. Generate reports and monitor cases to ensure timely follow-ups and complete customer satisfaction. Assist field employees as needed, including managing logistics, shipping materials, and supplies to stores and drivers.\nCustomer Service Representative Profile

High school diploma or equivalent, 2-3 years of proven customer support experience, strong problem-solving skills with a figure it out mindset. Ability to work independently and take initiative. Strong phone and email communication skills with active listening and clear problem resolution. Familiarity with CRM systems, ServiceChannel experience is a plus. Ability to adapt to different customer communication styles and de-escalate tense situations. Excellent multitasking, prioritization, and time-management skills. Working knowledge of Microsoft Excel and ability to quickly learn new software. Bilingual a plus.\nFeatures and Benefits While On Contract

We go beyond the basic staffing agency offerings! Opportunity to participate in a comprehensive benefit plan, Paid Time Off on an accrual basis, and weekly direct deposit.\nFeatures and Benefits of Client

Medical, Dental, Vision, PTO

","Customer Service Representative Role

The Customer Service Representative will be responsible for managing customer inquiries, proactively ...",[583],{"_458":459,"_454":584,"_452":585,"_456":586,"_460":587},"Dallas","Dallas, TX, United States, 75201","TX","75201",["B","2876141890"],"Work at Frontline Source Group","8 days ago","/jobs/2876141890-customer-service-representative","Dallas, TX, United States","/jobs?keyword=Frontline+Source+Group","/jobs?location=Dallas%2C+TX%2C+United+States",{"_435":434,"_439":596,"_470":471,"_462":523,"_248":597,"_446":598,"_433":434,"_113":599,"_437":199,"_438":199,"_472":471,"_448":199,"_449":600,"_431":606,"_473":533,"_436":129,"_487":571,"_478":607,"_489":599,"_490":608,"_492":537,"_494":609,"_496":610},["D",1773928800000],"Customer Service Representative

Ferguson has been a source of quality supplies for a variety of industries since 1953. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities, and each other. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.\nFerguson is currently looking for the right individual to fill an immediate need for a Customer Service Representative to join our Concierge team! The Concierge Customer Service Representative conducts a range of diverse administrative and staff functions. General areas of responsibility include reception, mailroom services, sales agent support, conference management, administrative support services, and secretarial services to organization.\nResponsibilities:

Receive inbound phone calls and dispatch calls to the appropriate department\nResolve customer problems and refers problems to appropriate department when appropriate\nPerform other routine administrative activities per the organization's established procedures which may include answering phones, taking messages, distributing mail, filing, or maintaining office supplies or other inventory\nCollect, compile, and verify information and enter it accurately into documents such as reports, presentations, or forms; and office systems such as databases\nRespond to, or redirect routine inquiries from external/internal sources about the organization, its activities, or processes so callers/visitors are answered promptly and accurately\nParticipate in meetings and communicate any concerns to management\nMake sure to follow all policies, rules, regulations, and procedures\nPerform other duties or functions as requested by management\nQualifications:

Strong written and verbal communication skills with ability to communicate across all levels of the organization\nAbility to handle a fast-paced call center environment\nBe well organized, detailed, and have time-management skills\nDisplay a high level of integrity and professionalism\nProficient in Microsoft Office 365 Suite, especially Teams, Outlook, Word, and Excel\nAt Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical, and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance, and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities, and more!\n$15.00 - $19.04\nThis role is Bonus or Incentive Plan eligible.\nFerguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.\nThe Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.\nFerguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.\n","Customer Service Representative

Ferguson has been a source of quality supplies for a variety of industries since 1953. We exist to make ou...","Customer Service Representative (Concierge)",[601],{"_458":459,"_454":602,"_452":603,"_456":604,"_460":605},"Tampa","Tampa, FL, United States, 33646","FL","33646",["B","2935513994"],"/jobs/2935513994-customer-service-representative-concierge","Tampa, FL, United States","/jobs?location=Tampa%2C+FL%2C+United+States","/jobs?keyword=Customer+Service+Representative+%28Concierge%29","actionData","errors"]