Sales Support Specialist
Chalfant Manufacturing, Avon, OH, United States
Sales Support Specialist
Chalfant, a division of the OBO Bettermann Group, is a trusted leader in high-quality cable tray and cable management systemsall proudly made in the USA. With over 70 years of industry expertise, we combine innovation, craftsmanship, and customer focus to deliver solutions that power critical infrastructure across North America. At Chalfant, we're not just building productswe're building a better future for our customers, our communities, and our team. The Sales Support Specialist serves as the first point of contact for both internal and external customers, delivering exceptional service through phone, email, and chat. This role ensures a positive customer experience by resolving inquiries promptly and supporting key sales processes, including order entry, quotations, status updates, and coordination across internal departments. Key Responsibilities/Duties
Serve as the primary liaison for customer inquiries, providing accurate and timely responses. Manage order processing and follow-up, including reviewing order holds, lead times, acknowledgments, and credit holds. Prepare and review customer quotes using Salesforce. Analyze competitor BOMs and cross-reference with Chalfant products. Support sales agents with BOM reviews, pricing, troubleshooting, and quote assistance. Collaborate with the logistics team to resolve outbound freight issues such as lost, damaged, or delayed shipments. Generate reports to inform sales and operational decisions. Accurately process RMA requests. Communicate effectively with Production, Logistics, Supply Chain, and Finance teams. Capture and relay customer feedback to drive continuous improvement. Maintain an organized and efficient workspace. Provide pricing, specifications, order entry, and technical assistance to Representative Agents and Factory Sales Teams. Perform additional duties as assigned. Required Qualifications/Experience
High school diploma or equivalent. 2+ years of customer service experience in a related industry. Strong verbal and written communication skills. Ability to multitask, remain calm under pressure, and work independently or collaboratively. Excellent organizational and problem-solving skills with a customer-first mindset. Preferred Qualification
Experience with Salesforce or similar CRM system. Competencies/Skills
Excellent communication and interpersonal abilities. Proactive problem-solving approach. High attention to detail and ability to manage multiple priorities. Team-oriented with the ability to work independently. Discretion in handling confidential information. Technology and Equipment
ERP system Salesforce Microsoft Office Suite Product catalogs and work instructions Working Conditions/Physical Requirements
Standard office environment. Ability to sit or stand for extended periods. Regular use of computer and communication tools. Travel Requirements
Minimal (up to 5% for local site visits). Equal Employment Opportunity Statement: We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.
Chalfant, a division of the OBO Bettermann Group, is a trusted leader in high-quality cable tray and cable management systemsall proudly made in the USA. With over 70 years of industry expertise, we combine innovation, craftsmanship, and customer focus to deliver solutions that power critical infrastructure across North America. At Chalfant, we're not just building productswe're building a better future for our customers, our communities, and our team. The Sales Support Specialist serves as the first point of contact for both internal and external customers, delivering exceptional service through phone, email, and chat. This role ensures a positive customer experience by resolving inquiries promptly and supporting key sales processes, including order entry, quotations, status updates, and coordination across internal departments. Key Responsibilities/Duties
Serve as the primary liaison for customer inquiries, providing accurate and timely responses. Manage order processing and follow-up, including reviewing order holds, lead times, acknowledgments, and credit holds. Prepare and review customer quotes using Salesforce. Analyze competitor BOMs and cross-reference with Chalfant products. Support sales agents with BOM reviews, pricing, troubleshooting, and quote assistance. Collaborate with the logistics team to resolve outbound freight issues such as lost, damaged, or delayed shipments. Generate reports to inform sales and operational decisions. Accurately process RMA requests. Communicate effectively with Production, Logistics, Supply Chain, and Finance teams. Capture and relay customer feedback to drive continuous improvement. Maintain an organized and efficient workspace. Provide pricing, specifications, order entry, and technical assistance to Representative Agents and Factory Sales Teams. Perform additional duties as assigned. Required Qualifications/Experience
High school diploma or equivalent. 2+ years of customer service experience in a related industry. Strong verbal and written communication skills. Ability to multitask, remain calm under pressure, and work independently or collaboratively. Excellent organizational and problem-solving skills with a customer-first mindset. Preferred Qualification
Experience with Salesforce or similar CRM system. Competencies/Skills
Excellent communication and interpersonal abilities. Proactive problem-solving approach. High attention to detail and ability to manage multiple priorities. Team-oriented with the ability to work independently. Discretion in handling confidential information. Technology and Equipment
ERP system Salesforce Microsoft Office Suite Product catalogs and work instructions Working Conditions/Physical Requirements
Standard office environment. Ability to sit or stand for extended periods. Regular use of computer and communication tools. Travel Requirements
Minimal (up to 5% for local site visits). Equal Employment Opportunity Statement: We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.