Customer Service Representative
Proponent, Brea, CA, United States
Customer Service Representative
Customer Service Representative (known internally as Customer Relationship Managers) typically liaise between customers and cross-functional internal teams in a fast-paced global work environment to ensure the timely processing of customer RFQ's; spot quote follow up; purchase order review; and order entry activities for the successful delivery of products and services according to customer needs. CRMs are responsible to follow up on outstanding quote activity, analyzing wins and losses for opportunities to gain future business. They collaborate closely with Quotation and post-order Customer Service Specialists and other Sales staff and often liaise with internal teams such as Product Management, Quality, and Materials Management regarding issues such as pricing, delivery, and terms to ensure the accuracy of quotes and to address customer inquiries and facilitate the timely and effective resolution of customer concerns and disputes. They build and maintain strong, long-lasting customer relationships with a portfolio of assigned customers; develop a trusted advisor relationship with key customer stakeholders and decision-makers; and listen to understand the customer's environment, influences, and challenges in the interest of building customer loyalty and creating exceptional customer experiences. High School Diploma 2-5 Years of Related Work Experience or 2 years College B2B Customer Service Fundamentals Proficient with ERP Software and Salesforce or Similar CRM Application Advanced Data Entry Medical, Dental, and Vision plan options Employee Stock Ownership Plan 401k Plan Vacation, Sick, and Holidays Good work-life balance
Customer Service Representative (known internally as Customer Relationship Managers) typically liaise between customers and cross-functional internal teams in a fast-paced global work environment to ensure the timely processing of customer RFQ's; spot quote follow up; purchase order review; and order entry activities for the successful delivery of products and services according to customer needs. CRMs are responsible to follow up on outstanding quote activity, analyzing wins and losses for opportunities to gain future business. They collaborate closely with Quotation and post-order Customer Service Specialists and other Sales staff and often liaise with internal teams such as Product Management, Quality, and Materials Management regarding issues such as pricing, delivery, and terms to ensure the accuracy of quotes and to address customer inquiries and facilitate the timely and effective resolution of customer concerns and disputes. They build and maintain strong, long-lasting customer relationships with a portfolio of assigned customers; develop a trusted advisor relationship with key customer stakeholders and decision-makers; and listen to understand the customer's environment, influences, and challenges in the interest of building customer loyalty and creating exceptional customer experiences. High School Diploma 2-5 Years of Related Work Experience or 2 years College B2B Customer Service Fundamentals Proficient with ERP Software and Salesforce or Similar CRM Application Advanced Data Entry Medical, Dental, and Vision plan options Employee Stock Ownership Plan 401k Plan Vacation, Sick, and Holidays Good work-life balance