Sales Support Specialist
LHH, Clarkston, MI, United States
Sales Support Specialist (Customer Accounts & Order Management)
Location: Clarkston, MI Employment Type: Direct Hire Compensation: $2428/hour Schedule: MondayFriday, 8:00 AM5:00 PM (business casual environment) About the Role
We're hiring a Sales Support Specialist to play a critical role supporting a small group of Account Managers and their top customer accounts. This position is perfect for someone who enjoys being the go-to person for customers, thrives in a fast-paced environment, and wants to grow their career in a manufacturing/distributionstyle business. This is not a call-center role. Instead, you'll act as the primary point of contact for customers regarding their orders
owning communication, resolving issues, and ensuring a smooth experience from order entry through delivery. You'll work closely with Sales, Purchasing, Logistics, Inventory, and Manufacturing teams, gaining exposure to how the business operates end-to-end. If you enjoy problem-solving, juggling priorities, and building relationships, this is a fantastic place to learn and grow. What You'll Do
Serve as a customer advocate, ensuring a high-quality experience for assigned customer accounts Support 23 Account Managers, acting as the main point of contact for their customers' orders Manage a high-volume inbox, responding to 100200+ customer email inquiries per day with professionalism and urgency Analyze and process customer sales orders accurately and efficiently, following detailed work instructions Investigate and resolve issues related to shipping, logistics, inventory availability, manufacturing timelines, and order discrepancies Communicate with internal teams (Sales, Purchasing, Logistics, Inventory, Manufacturing) to keep orders moving and customers informed Proactively manage past-due orders and support month-end reporting activities Monitor customer inventory reports and order status to prevent stock-outs or delays Coordinate freight consolidation and support efforts to reduce shipping costs when possible Issue returns, credits, and debit documentation accurately and in a timely manner Document customer issues and escalate quality concerns as needed Support team members during absences and assist with special projects and process improvements What We're Looking For
2+ years of experience
in customer service, sales support, order management, or operations support Background supporting manufacturing, distribution, inventory, logistics, or supply-chaindriven environments is highly preferred Experience entering and managing customer orders (purchase orders, order confirmations, invoicing, etc.) Comfortable handling high-volume inbound email communication while staying organized and responsive Strong written and verbal communication skills
clear, professional, and customer-focused Confident picking up the phone when it's the most efficient way to resolve an issue (but email is the primary channel) ERP system exposure required (training available on the specific system used) Proficiency with Microsoft Office Suite, especially Outlook (managing a busy inbox) and Teams This role is not a call-center position; candidates with strictly call-center backgrounds may not be the right fit. Why This Role Stands Out
Work closely with Sales and key customer accounts
your role directly impacts customer satisfaction and revenue Gain hands-on exposure to order management, logistics, inventory, and manufacturing processes Learn how a fast-moving business operates behind the scenes Join a collaborative team that values ideas, process improvements, and continuous learning Stable, direct-hire opportunity with room for long-term growth Work Environment
Business casual office setting Cubicle environment with privacy, while working closely with a collaborative team Sits near Purchasing and Operations teams for real-time communication and support Pay Details: $24.00 to $28.00 per hour Search managed by: Molly Moorfoot Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Ref: US_EN_27_812164_3118777
Location: Clarkston, MI Employment Type: Direct Hire Compensation: $2428/hour Schedule: MondayFriday, 8:00 AM5:00 PM (business casual environment) About the Role
We're hiring a Sales Support Specialist to play a critical role supporting a small group of Account Managers and their top customer accounts. This position is perfect for someone who enjoys being the go-to person for customers, thrives in a fast-paced environment, and wants to grow their career in a manufacturing/distributionstyle business. This is not a call-center role. Instead, you'll act as the primary point of contact for customers regarding their orders
owning communication, resolving issues, and ensuring a smooth experience from order entry through delivery. You'll work closely with Sales, Purchasing, Logistics, Inventory, and Manufacturing teams, gaining exposure to how the business operates end-to-end. If you enjoy problem-solving, juggling priorities, and building relationships, this is a fantastic place to learn and grow. What You'll Do
Serve as a customer advocate, ensuring a high-quality experience for assigned customer accounts Support 23 Account Managers, acting as the main point of contact for their customers' orders Manage a high-volume inbox, responding to 100200+ customer email inquiries per day with professionalism and urgency Analyze and process customer sales orders accurately and efficiently, following detailed work instructions Investigate and resolve issues related to shipping, logistics, inventory availability, manufacturing timelines, and order discrepancies Communicate with internal teams (Sales, Purchasing, Logistics, Inventory, Manufacturing) to keep orders moving and customers informed Proactively manage past-due orders and support month-end reporting activities Monitor customer inventory reports and order status to prevent stock-outs or delays Coordinate freight consolidation and support efforts to reduce shipping costs when possible Issue returns, credits, and debit documentation accurately and in a timely manner Document customer issues and escalate quality concerns as needed Support team members during absences and assist with special projects and process improvements What We're Looking For
2+ years of experience
in customer service, sales support, order management, or operations support Background supporting manufacturing, distribution, inventory, logistics, or supply-chaindriven environments is highly preferred Experience entering and managing customer orders (purchase orders, order confirmations, invoicing, etc.) Comfortable handling high-volume inbound email communication while staying organized and responsive Strong written and verbal communication skills
clear, professional, and customer-focused Confident picking up the phone when it's the most efficient way to resolve an issue (but email is the primary channel) ERP system exposure required (training available on the specific system used) Proficiency with Microsoft Office Suite, especially Outlook (managing a busy inbox) and Teams This role is not a call-center position; candidates with strictly call-center backgrounds may not be the right fit. Why This Role Stands Out
Work closely with Sales and key customer accounts
your role directly impacts customer satisfaction and revenue Gain hands-on exposure to order management, logistics, inventory, and manufacturing processes Learn how a fast-moving business operates behind the scenes Join a collaborative team that values ideas, process improvements, and continuous learning Stable, direct-hire opportunity with room for long-term growth Work Environment
Business casual office setting Cubicle environment with privacy, while working closely with a collaborative team Sits near Purchasing and Operations teams for real-time communication and support Pay Details: $24.00 to $28.00 per hour Search managed by: Molly Moorfoot Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Ref: US_EN_27_812164_3118777