Customer Service Representative
Wilson Company, Houston, TX, United States
Job Description
Description
Provide service excellence and be a trusted advisor to our prospects and customers by accurately and efficiently fulfilling their fluid power needs. Our Customer Service Teams work in partnership with our outside sales, procurement, and suppliers to grow our business with existing customers, develop and gain new customers and exceed our monthly sales goals.
Duties/Responsibilities
Generate quotes, enter orders, contact vendors, update records and track orders as necessary through our ERP system in a timely fashion
Engage with Internal and External Customers on behalf of Wilson Company
Work with internal CSR teams and other departments to find appropriate solutions to problems.
Contact customers following sales to ensure on‑going customer satisfaction and resolve any pending issues or concerns
Solve customer application problems
Cross over competitive products
Expedite orders for customers
Process customer returns
Trouble shoot and resolve order processing issues
Assume the product specialist role for two specific product lines, (cylinder, HVD, Pump, Versa, TFD, etc)
Load customer part number cross‑references & specific pricing information
Utilize printed and on‑line vendor information resources
Keep product and reference information up to date
Provide literature to customers
Pick, pack and ship items if necessary
Remain current on product developments by attending training provided by the company or vendors, reading trade journals, supplier literature, etc.
Occasional visits to customer sites with our field representatives
Assist with Retail Store activities as required.
Assist in warehouse activities as required, i.e. cycle counting, receiving, etc.
Requirements
Mechanical and mathematical aptitude required
Ability to be courteous and have a positive attitude
Good listening & clarification skills
Ability to work well in a fast‑paced team environment
Must be detail oriented and maintain a high level of accuracy
Ability to build and maintain long term relationships
Ability to continuously improve knowledge
Proficiency of Trulinx ERP system
Good communication and problem‑solving skills
Good working knowledge of various computer programs including MS Office computer programs
Good mechanical aptitude
Completed Wilson Internal L2 training program requirements or have obtained IFPS certification.
Education and Experience
Technical school or four‑year degree preferred, or 4‑6 years of industry experience.
3 – 4 years customer service experience with strong understanding of Hydraulic/Pneumatic/Fluid Power products and their application is required.
Valid driver’s license and acceptable motor vehicle record required.
Physical Requirements
Standing, walking, and sitting for long periods of time
Use of hands and arms to touch, lift, reach, etc.
Ability to lift packages, boxes, files, and open filing cabinets and storage areas
Talking and hearing
Ability to occasionally lift up to 10 lbs.
Salary and Employment Conditions Salary Range: $24/hr -$28/hr, or approximately $50,000 - $60,000 annually.
Employment is contingent upon successful completion of a background check, drug screening, and acceptable motor vehicle record, as well as possession of a valid driver’s license prior to start date.
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Duties/Responsibilities
Generate quotes, enter orders, contact vendors, update records and track orders as necessary through our ERP system in a timely fashion
Engage with Internal and External Customers on behalf of Wilson Company
Work with internal CSR teams and other departments to find appropriate solutions to problems.
Contact customers following sales to ensure on‑going customer satisfaction and resolve any pending issues or concerns
Solve customer application problems
Cross over competitive products
Expedite orders for customers
Process customer returns
Trouble shoot and resolve order processing issues
Assume the product specialist role for two specific product lines, (cylinder, HVD, Pump, Versa, TFD, etc)
Load customer part number cross‑references & specific pricing information
Utilize printed and on‑line vendor information resources
Keep product and reference information up to date
Provide literature to customers
Pick, pack and ship items if necessary
Remain current on product developments by attending training provided by the company or vendors, reading trade journals, supplier literature, etc.
Occasional visits to customer sites with our field representatives
Assist with Retail Store activities as required.
Assist in warehouse activities as required, i.e. cycle counting, receiving, etc.
Requirements
Mechanical and mathematical aptitude required
Ability to be courteous and have a positive attitude
Good listening & clarification skills
Ability to work well in a fast‑paced team environment
Must be detail oriented and maintain a high level of accuracy
Ability to build and maintain long term relationships
Ability to continuously improve knowledge
Proficiency of Trulinx ERP system
Good communication and problem‑solving skills
Good working knowledge of various computer programs including MS Office computer programs
Good mechanical aptitude
Completed Wilson Internal L2 training program requirements or have obtained IFPS certification.
Education and Experience
Technical school or four‑year degree preferred, or 4‑6 years of industry experience.
3 – 4 years customer service experience with strong understanding of Hydraulic/Pneumatic/Fluid Power products and their application is required.
Valid driver’s license and acceptable motor vehicle record required.
Physical Requirements
Standing, walking, and sitting for long periods of time
Use of hands and arms to touch, lift, reach, etc.
Ability to lift packages, boxes, files, and open filing cabinets and storage areas
Talking and hearing
Ability to occasionally lift up to 10 lbs.
Salary and Employment Conditions Salary Range: $24/hr -$28/hr, or approximately $50,000 - $60,000 annually.
Employment is contingent upon successful completion of a background check, drug screening, and acceptable motor vehicle record, as well as possession of a valid driver’s license prior to start date.
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