Customer Service Rep
Kinder Morgan, Inc., Geismar, LA, United States
Position Description
Prepare, process, complete and review inbound receipts, work orders, outbound shipment release documents, scale tickets, and reports for accuracy as per Kinder Morgan and customer requirements.
Work with operations management to schedule work to meet customer expectations and operational considerations.
Research, prepare, and request inventory adjustments, lot adjustments, receipts, and/or bill of lading revisions in the inventory system.
Effectively communicate with customers regarding status, discrepancies, and other needed information to maintain knowledge of customer’s inventory, transfers, and inbound/outbound orders across all transportation modes.
Identify, analyze, and resolve customer issues.
Prepare and provide daily, weekly, monthly, quarterly, or annual reports as required.
Understand terminal operating capabilities and processes.
Interact closely with customer‑elected carriers, surveyors, etc., regarding orders and product movement.
Strictly adhere to transportation security regulations and procedures per the terminal’s Facility Security Plan.
Accurately update and maintain the Galahad Bulk inventory system to reflect current activity and inventories.
Complete month‑end close to provide timely information to accounting for billing and to customers for their month‑end close.
Provide required billing information to Accounts Payable.
Assist Terminal Manager, Operations Manager, Operations Supervisor, and co‑workers as needed.
Attend daily, weekly, monthly safety meetings and mandatory safety stand‑down meetings.
Perform other duties as assigned.
Education
High school diploma or general education degree (GED).
Position Requirements
High school diploma or GED.
Experience/Specific Knowledge
3–5 years of prior experience in customer service (liquids operations preferred).
Prior experience with SAP.
Proficient in Microsoft applications: Explorer, Outlook, Office, Excel, Word, and PowerPoint.
Certifications/Licenses/Registrations
Ability to attain TWIC (Transportation Worker Identification Credential) as issued by TSA.
Competencies/Skills/Abilities
Good organization and communication skills.
Customer orientated and able to work in a team environment.
Must pass and complete safety training and any required Kinder Morgan site‑specific safety training as required by customers to work in their facilities and all Kinder Morgan locations.
Must be willing to work shift and/or overtime hours during the week, weekends, and holidays as dictated by operations.
Regular work attendance is required.
Ability to work with a team, take direction from supervisor, keep required work schedule, focus attention to detail, and follow work rules.
Communicate effectively by email, phone, fax, and onsite and offsite meetings.
Respectful, dependable, inspiring trust, ethical, and uphold organizational values.
Ability to speak effectively before groups of customers or employees of the organization.
Apply common sense understanding to carry out instructions in written, oral, or diagram form.
Observe safety and security procedures, use equipment and materials properly, and report potentially unsafe conditions.
Perform basic math operations, compute ratios, percentages, and interpret bar graphs.
Manage difficult or emotional customer situations and respond promptly to customer needs.
Maintain current and up‑to‑date files.
Detail‑oriented with ability to multi‑task, set priorities, and use time efficiently.
Maintain professional manner as work volume increases.
Physical Demands
Must be able to sit, stand, and walk for extended periods of time.
Regularly required to sit and stand; use hands to finger, handle, or feel; reach with hands and arms; talk or hear.
Must meet physical requirements including walking, kneeling, crouching, climbing ladders and stairs, negotiating uneven and moving surfaces, and occasionally lifting or moving up to 20 pounds.
Specific vision abilities required include close vision, distance vision, depth perception, and ability to adjust focus.
Working Conditions
Willing to shift and/or work overtime hours during the week, weekends, and/or holidays as dictated by operations.
Must be able to work with a team, take direction from supervisor, keep required work schedule, focus on attention to detail, and follow work rules.
EQUAL OPPORTUNITY EMPLOYER STATEMENT We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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Prepare, process, complete and review inbound receipts, work orders, outbound shipment release documents, scale tickets, and reports for accuracy as per Kinder Morgan and customer requirements.
Work with operations management to schedule work to meet customer expectations and operational considerations.
Research, prepare, and request inventory adjustments, lot adjustments, receipts, and/or bill of lading revisions in the inventory system.
Effectively communicate with customers regarding status, discrepancies, and other needed information to maintain knowledge of customer’s inventory, transfers, and inbound/outbound orders across all transportation modes.
Identify, analyze, and resolve customer issues.
Prepare and provide daily, weekly, monthly, quarterly, or annual reports as required.
Understand terminal operating capabilities and processes.
Interact closely with customer‑elected carriers, surveyors, etc., regarding orders and product movement.
Strictly adhere to transportation security regulations and procedures per the terminal’s Facility Security Plan.
Accurately update and maintain the Galahad Bulk inventory system to reflect current activity and inventories.
Complete month‑end close to provide timely information to accounting for billing and to customers for their month‑end close.
Provide required billing information to Accounts Payable.
Assist Terminal Manager, Operations Manager, Operations Supervisor, and co‑workers as needed.
Attend daily, weekly, monthly safety meetings and mandatory safety stand‑down meetings.
Perform other duties as assigned.
Education
High school diploma or general education degree (GED).
Position Requirements
High school diploma or GED.
Experience/Specific Knowledge
3–5 years of prior experience in customer service (liquids operations preferred).
Prior experience with SAP.
Proficient in Microsoft applications: Explorer, Outlook, Office, Excel, Word, and PowerPoint.
Certifications/Licenses/Registrations
Ability to attain TWIC (Transportation Worker Identification Credential) as issued by TSA.
Competencies/Skills/Abilities
Good organization and communication skills.
Customer orientated and able to work in a team environment.
Must pass and complete safety training and any required Kinder Morgan site‑specific safety training as required by customers to work in their facilities and all Kinder Morgan locations.
Must be willing to work shift and/or overtime hours during the week, weekends, and holidays as dictated by operations.
Regular work attendance is required.
Ability to work with a team, take direction from supervisor, keep required work schedule, focus attention to detail, and follow work rules.
Communicate effectively by email, phone, fax, and onsite and offsite meetings.
Respectful, dependable, inspiring trust, ethical, and uphold organizational values.
Ability to speak effectively before groups of customers or employees of the organization.
Apply common sense understanding to carry out instructions in written, oral, or diagram form.
Observe safety and security procedures, use equipment and materials properly, and report potentially unsafe conditions.
Perform basic math operations, compute ratios, percentages, and interpret bar graphs.
Manage difficult or emotional customer situations and respond promptly to customer needs.
Maintain current and up‑to‑date files.
Detail‑oriented with ability to multi‑task, set priorities, and use time efficiently.
Maintain professional manner as work volume increases.
Physical Demands
Must be able to sit, stand, and walk for extended periods of time.
Regularly required to sit and stand; use hands to finger, handle, or feel; reach with hands and arms; talk or hear.
Must meet physical requirements including walking, kneeling, crouching, climbing ladders and stairs, negotiating uneven and moving surfaces, and occasionally lifting or moving up to 20 pounds.
Specific vision abilities required include close vision, distance vision, depth perception, and ability to adjust focus.
Working Conditions
Willing to shift and/or work overtime hours during the week, weekends, and/or holidays as dictated by operations.
Must be able to work with a team, take direction from supervisor, keep required work schedule, focus on attention to detail, and follow work rules.
EQUAL OPPORTUNITY EMPLOYER STATEMENT We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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