Customer Service Representative
BJT Pack, Inc.-LockedAir&LockedPaper, Cleveland, OH, United States
Company Introduction: BJT is a leading manufacturer of protective packaging machine and material. LockedAir is our well‑known brand of inflatable protective packaging machine/film system, and LockedPaper is our well‑known brand of void fill and cushion pad paper system. We have grown globally through continuous innovation with a strong focus on sustainable packaging.
Address: Cleveland Ohio - US Office, 5275 Naiman Pkwy, Solon, OH 44139, USA
Website: www.lockedair.com
Customer Service Representative Key Responsibilities
Customer Support
Answer customer questions regarding products or services via phone, email, chat, or in person.
Order Processing
Receive and process customer orders. This includes making a quotation, verifying order details, entering order information into the system, checking product availability, and coordinating with the warehouse for packing and shipping.
Provide order status updates to customers. Let customers know when their orders have been shipped, are out for delivery, or if there are any delays.
Sales back‑office affairs
Responsible for and handles administrative affairs of the US office & warehouse, including warehouse invoice issuance, checking collection, mail sending and receiving, etc.
Marketing Assistance
HR Assistance
Others
Skills and Qualifications
Bachelor's degree
1–3 years experience in foreign trade business order processing field as a merchandiser.
Valid work permit to work in United States.
Driving license.
Careful and good memory
Strong communication skills, both verbal and written, to interact clearly with customers.
Problem‑solving skills to handle a wide range of customer issues.
Ability to work well under pressure and multitask, especially during peak customer service times.
Job Types: Full-time, Permanent
Schedule: 8 hours, Monday to Friday
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Address: Cleveland Ohio - US Office, 5275 Naiman Pkwy, Solon, OH 44139, USA
Website: www.lockedair.com
Customer Service Representative Key Responsibilities
Customer Support
Answer customer questions regarding products or services via phone, email, chat, or in person.
Order Processing
Receive and process customer orders. This includes making a quotation, verifying order details, entering order information into the system, checking product availability, and coordinating with the warehouse for packing and shipping.
Provide order status updates to customers. Let customers know when their orders have been shipped, are out for delivery, or if there are any delays.
Sales back‑office affairs
Responsible for and handles administrative affairs of the US office & warehouse, including warehouse invoice issuance, checking collection, mail sending and receiving, etc.
Marketing Assistance
HR Assistance
Others
Skills and Qualifications
Bachelor's degree
1–3 years experience in foreign trade business order processing field as a merchandiser.
Valid work permit to work in United States.
Driving license.
Careful and good memory
Strong communication skills, both verbal and written, to interact clearly with customers.
Problem‑solving skills to handle a wide range of customer issues.
Ability to work well under pressure and multitask, especially during peak customer service times.
Job Types: Full-time, Permanent
Schedule: 8 hours, Monday to Friday
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