Simple Bonds Customer Service Representative
U.S. Bancorp, Cincinnati, OH, United States
Job Title
Performs bond processing activities for treasury bond customers. Uses established procedures to ensure the accurate and timely processing of treasury bonds. Provides internal and external customer service. Reviews account transactions to assess appropriateness. Research problems or issues that arise and perform corrective processing to resolve issues. Tracks and gathers information for statistical reporting. Suggests processing improvements. Ensures legal requirements for special transactions are satisfied. This role will require Government Agency (baseline) clearance before start date. A PIV card is also required. Basic Qualifications
High school diploma or equivalent. Four to five or more years of operations services related work experience. Preferred Skills/Experience
Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements. Proven commitment to high quality customer service. Ability to work well with external and internal customers. Good time management skills to maximize production and execution of tasks in a fast-paced environment. Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide. Physical requirements could include lifting trays of work, pushing carts of work, standing or sitting for extended periods of time, and repetitive motions. Ability to identify, analyze and resolve exceptions through data interpretation. Strong PC skills. Good verbal and written communication skills. This role requires working from a U.S. Bank location for all scheduled work days. If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
Performs bond processing activities for treasury bond customers. Uses established procedures to ensure the accurate and timely processing of treasury bonds. Provides internal and external customer service. Reviews account transactions to assess appropriateness. Research problems or issues that arise and perform corrective processing to resolve issues. Tracks and gathers information for statistical reporting. Suggests processing improvements. Ensures legal requirements for special transactions are satisfied. This role will require Government Agency (baseline) clearance before start date. A PIV card is also required. Basic Qualifications
High school diploma or equivalent. Four to five or more years of operations services related work experience. Preferred Skills/Experience
Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements. Proven commitment to high quality customer service. Ability to work well with external and internal customers. Good time management skills to maximize production and execution of tasks in a fast-paced environment. Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide. Physical requirements could include lifting trays of work, pushing carts of work, standing or sitting for extended periods of time, and repetitive motions. Ability to identify, analyze and resolve exceptions through data interpretation. Strong PC skills. Good verbal and written communication skills. This role requires working from a U.S. Bank location for all scheduled work days. If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.