Customer Service Representative
GreenStone Farm Credit Services ACA, Cadillac, MI, United States
Customer Service Representative
At GreenStone Farm Credit Services, we're seeking a dedicated and customer-focused Customer Service Representative to be the cornerstone of our exceptional service for all customer segments. This role stands as a vital pillar within our team, directly contributing to our excellent customer service and branch operations. As a Customer Service Representative at our organization, you'll have the opportunity to make a significant impact by fostering customer relationships and collaborating closely with our dedicated association staff. Enjoy a consistent schedule of 8am-4:30pm, Monday
Friday in the office, providing you with a stable work-life balance. Based in our Cadillac, MI office, you'll have the opportunity to contribute to the local community while being an integral part of our organization. Core Four values steer everything we do at GreenStone. Customer First, Delivery Quality, Get involved, Do the right thing. Employees work as a team to create a company fueled by the desire to best serve each other and our customers every day. Greenstone culture promotes innovative thinking, professional development, health and wellness, and a relaxed work environment with flexible schedules. GreenStone trusts the people we hire. We empower employees to make the best decisions for the customer and the company. GreenStone has an outstanding Total Rewards package, which includes, but is not limited to: 15 vacation days, 12 sick days, and 12 paid holidays per year 401(k) plan
up to a 9% employer contribution/match Medical, Dental, Vision, STD, LTD, Life/AD&D benefits, etc. $150/year Logo Wear allowance $400/year Wellness Subsidy/Reimbursement & wellness programs $6,000 lifetime maximum Student Debt repayment program or tuition reimbursement Yearly bonus/incentive opportunity available to all benefit eligible employees Providing excellent internal and external customer service will be at the core of your daily interactions. This role will consist of daily customer interactions, answering incoming calls, receipting payments, disbursing funds, providing administrative assistance to our mortgage loan processing and loan documentation process. From collecting, coordinating, and uploading documentation to facilitating loan closings to ensure accuracy and customer satisfaction. You'll be involved in tasks ranging from data entry, loan servicing, maintaining branch operations and supply ordering. HS Diploma or Equivalent 2 + years customer service or office experience required. Banking experience preferred. Communication Expert: Excellent verbal and written communication skills to maintain relationships and provide status updates. Detail-Oriented: Strong attention to detail to accurately enter and verify data. Problem Solver: Ability to resolve issues efficiently and effectively. Multitasking Pro: Skilled in managing multiple tasks and priorities. GreenStone Farm Credit Services is an equal opportunity employer. It is our policy to provide equal employment opportunity to all persons regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, or any other characteristic protected by law. We comply with all federal, state and local equal employment opportunity regulations. We conduct all personnel decisions and processes relating to our employees and job applicants in an environment free of discrimination and harassment.
At GreenStone Farm Credit Services, we're seeking a dedicated and customer-focused Customer Service Representative to be the cornerstone of our exceptional service for all customer segments. This role stands as a vital pillar within our team, directly contributing to our excellent customer service and branch operations. As a Customer Service Representative at our organization, you'll have the opportunity to make a significant impact by fostering customer relationships and collaborating closely with our dedicated association staff. Enjoy a consistent schedule of 8am-4:30pm, Monday
Friday in the office, providing you with a stable work-life balance. Based in our Cadillac, MI office, you'll have the opportunity to contribute to the local community while being an integral part of our organization. Core Four values steer everything we do at GreenStone. Customer First, Delivery Quality, Get involved, Do the right thing. Employees work as a team to create a company fueled by the desire to best serve each other and our customers every day. Greenstone culture promotes innovative thinking, professional development, health and wellness, and a relaxed work environment with flexible schedules. GreenStone trusts the people we hire. We empower employees to make the best decisions for the customer and the company. GreenStone has an outstanding Total Rewards package, which includes, but is not limited to: 15 vacation days, 12 sick days, and 12 paid holidays per year 401(k) plan
up to a 9% employer contribution/match Medical, Dental, Vision, STD, LTD, Life/AD&D benefits, etc. $150/year Logo Wear allowance $400/year Wellness Subsidy/Reimbursement & wellness programs $6,000 lifetime maximum Student Debt repayment program or tuition reimbursement Yearly bonus/incentive opportunity available to all benefit eligible employees Providing excellent internal and external customer service will be at the core of your daily interactions. This role will consist of daily customer interactions, answering incoming calls, receipting payments, disbursing funds, providing administrative assistance to our mortgage loan processing and loan documentation process. From collecting, coordinating, and uploading documentation to facilitating loan closings to ensure accuracy and customer satisfaction. You'll be involved in tasks ranging from data entry, loan servicing, maintaining branch operations and supply ordering. HS Diploma or Equivalent 2 + years customer service or office experience required. Banking experience preferred. Communication Expert: Excellent verbal and written communication skills to maintain relationships and provide status updates. Detail-Oriented: Strong attention to detail to accurately enter and verify data. Problem Solver: Ability to resolve issues efficiently and effectively. Multitasking Pro: Skilled in managing multiple tasks and priorities. GreenStone Farm Credit Services is an equal opportunity employer. It is our policy to provide equal employment opportunity to all persons regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, or any other characteristic protected by law. We comply with all federal, state and local equal employment opportunity regulations. We conduct all personnel decisions and processes relating to our employees and job applicants in an environment free of discrimination and harassment.