Customer Service Representative
Micro Precision Calibration, Columbus, IN, United States
Customer Service Representative
Responsible for assisting, advising, directing, documenting, introducing and notifying customers of business matters. Duties and Responsibilities: Handle customer inquires and complaints Provide information about the products and services Troubleshoot and resolve product issues and concerns Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services Answer phones Quote calibration needs Other tasks as assigned and special projects as needed Requirements: Excellent verbal and written communication skills Effective working knowledge of Microsoft Office with intermediate Excel skills Attention to detail and problem-solving skills Team player, trustworthy, service oriented and can manage priorities Strong organizational skills with the ability to multi-task Excellent time management skills and the ability to prioritize work Ability to maintain sensitive and confidential information Benefits: 401(k) 401(k) matching Medical, dental and vision insurance, along with FSA 2 weeks vacation and 6 days sick time annually
Responsible for assisting, advising, directing, documenting, introducing and notifying customers of business matters. Duties and Responsibilities: Handle customer inquires and complaints Provide information about the products and services Troubleshoot and resolve product issues and concerns Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services Answer phones Quote calibration needs Other tasks as assigned and special projects as needed Requirements: Excellent verbal and written communication skills Effective working knowledge of Microsoft Office with intermediate Excel skills Attention to detail and problem-solving skills Team player, trustworthy, service oriented and can manage priorities Strong organizational skills with the ability to multi-task Excellent time management skills and the ability to prioritize work Ability to maintain sensitive and confidential information Benefits: 401(k) 401(k) matching Medical, dental and vision insurance, along with FSA 2 weeks vacation and 6 days sick time annually