Customer Service Representative

Job Title : Customer Service Representative Location : Temple, TX 76502 Duration : 6+ months contract ( Possible Extensions ) Education : High School Diploma/ GED Shift Details : M 8 am to 5 pm/2 PM - 10.30 PM Wednesday - Sunday Job Description: · Under general supervision, communicates to Members policies, procedures, and services to ensure complete knowledge of the Plan. · Must adhere to call handling goals of 80% of calls answered within 30 seconds. · Respond to inbound and outbound customer calls, emails, and inquiries in a timely and professional manner · Resolve customer concerns, complaints, and service issues while maintaining high satisfaction levels Must successfully complete Customer Service training and successfully pass proficiency exam to maintain CSA position..