Benefits Account Administrator

Job Title: Benefits Account Administrator Position Overview We are seeking a detail oriented Benefits Account Administrator to support a growing voluntary and group benefits practice in Michigan. This role is responsible for managing client accounts, scheduling enrollments, and supporting ongoing benefit administration for employer groups. The ideal candidate is organized, responsive, and comfortable communicating with clients, employees, and insurance carriers. All communication will be through email and phones. The position will begin on site to ensure proper training and integration into the business. After demonstrating strong performance and independence in the role, the position may transition to a hybrid or remote structure. Key Responsibilities Client and Account Management Maintain ongoing relationships with employer groups and support day to day service needs Schedule and coordinate open enrollments with existing clients Manage employee benefit changes including adds, terminations, and updates with insurance carriers Assist with new hire enrollment scheduling Carrier and Administrative Support Communicate with insurance carriers regarding claims, billing questions, and policy updates Submit enrollment changes through carrier portals Resolve billing discrepancies and administrative issues Track renewal timelines and assist with gathering renewal information and quotes Operations and Data Management Maintain accurate client records and documentation Update and manage CRM systems and client data Prepare spreadsheets and reports related to client activity and enrollment changes Ensure forms, compliance documents, and benefit information remain current Qualifications Strong attention to detail and organizational skills Excellent written and verbal communication skills Proficiency in Microsoft Office, especially Excel and word Ability to learn and navigate insurance carrier portals and enrollment platforms Ability to manage multiple tasks and resolve problems independently Preferred Experience Background in insurance, employee benefits, HR administration, or client account management is a plus. Experience working with people and customer service and deadlines. What Success Looks Like in This Role Clients receive timely and accurate service Enrollment processes run smoothly for both employers and employees Administrative tasks are handled efficiently so the agency can focus on growth and new business Key Responsibilities Client and Account Management Maintain ongoing relationships with employer groups and support day to day service needs Schedule and coordinate open enrollments with existing clients Manage employee benefit changes including adds, terminations, and updates with insurance carriers Assist with new hire enrollment scheduling Carrier and Administrative Support Communicate with insurance carriers regarding claims, billing questions, and policy updates Submit enrollment changes through carrier portals Resolve billing discrepancies and administrative issues Track renewal timelines and assist with gathering renewal information and quotes Operations and Data Management Maintain accurate client records and documentation Update and manage CRM systems and client data Prepare spreadsheets and reports related to client activity and enrollment changes Ensure forms, compliance documents, and benefit information remain current