Customer Support Representative

Accentuate Staffing is currently recruiting for a hybrid Customer Support Representative for a global distributor in the area. The Customer Support Representative will act as the initial point of contact for customers over the phone and via email receive, investigate and respond to customers regarding accounts, products and shipments. Responsibilities: Input phone, email, and fax orders into internal ERP system Communicate with various departments (Sales, Operations, Accounting) on pricing, shipment details, and account setup to ensure successful order processing Resolve all return requests, refunds, and credit memos Expected to be ready to work and receive phone calls promptly at 8:00am Manage tasks in an efficient and successful manner to the degree required by seasonal volume Remain courteous and composed in all written and verbal communications Work efficiently on individual tasks while identifying departmental needs Requirements: Preferred minimum of 2 to 4 years workforce experience or college degree Basic knowledge of Windows operating system and Microsoft Office Preferred prior experience in retail/wholesale or service industry Experience with written and verbal communication in French or Spanish desirable Experience is a corporate setting is preferred Handle incoming customer service calls Dispatch incoming customer phone calls Accept customer calls and return customer Maintain customer service related information for customer accounts Ensure quality customer service and customer satisfaction Maintain customer service voicemail and return customer calls Provide customers with superior customer service Provide customer service for internal customers Capturing customer information and answering customer inquiries Resolve inbound customer calls regarding account Take customer orders and provide high-quality customer service Make out going customer service calls Work with customer service manager to ensure proper customer service Resolve any customer service issues Answering inbound calls and providing excellent customer service Provide customer support and handling customer inquiries Combining excellent customer service skills Assure quality customer service to all customers Provide exceptional customer service to all customers Provide superior customer service with all customer interactions