Service Desk Analyst
TEKsystems c/o Allegis Group, Saint Paul, MN, United States
Description
There are 2 SHIFTS available: 2nd shift Mon-Fri 2pm to 10pm; 3 shift Mon-Fri 2am to 10:30 am. The Service Desk Specialist Associate is responsible for providing technical support to IT users by resetting passwords for our users and, if necessary, escalating the user to the next level of service desk support utilizing remote control of the customer’s desktop to resolve IT questions or issues. Resolve password reset issues for our IT users and less complicated incidents and then elevate to appropriate next levels of support. Document, track, and monitor incident work orders to ensure timely resolution of our IT users’ needs within our service level expectations. Resolve incidents and more complex work orders for our IT users remotely. Assist Incident Management and the EOC with notification and resolution during system/application outages.
Skills
Service desk
Windows
Customer service
Troubleshooting
Password reset
Phone support
Help desk support
Windows 10
Active Directory
ServiceNow
Top Skills Details
Service desk
Windows
Customer service
Troubleshooting
Password reset
Phone support
Additional Skills & Qualifications
Customer Service Mindset
– Someone who naturally desires to help others solve problems.
Problem solving mindset
– Need someone that is technically curious and has the initiative/resourcefulness to find solutions and wants to understand why something didn’t work in order to figure out how to fix it.
Technical aptitude
– While an A+ or Microsoft certification (MCSA) is preferred they are open to someone that is self‑taught and has 6 months to a year of experience. Someone who has the natural ability to take initiative.
Experience Level Expert Level
Job Type & Location Contract position based out of Saint Paul, MN.
Pay and Benefits The pay range for this position is $20.00 – $20.00/hr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
Workplace Type Fully remote position.
Application Deadline This position is anticipated to close on Mar 20, 2026.
About TEKsystems We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full‑stack capabilities and speed. We’re strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at Teksystems.com.
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Skills
Service desk
Windows
Customer service
Troubleshooting
Password reset
Phone support
Help desk support
Windows 10
Active Directory
ServiceNow
Top Skills Details
Service desk
Windows
Customer service
Troubleshooting
Password reset
Phone support
Additional Skills & Qualifications
Customer Service Mindset
– Someone who naturally desires to help others solve problems.
Problem solving mindset
– Need someone that is technically curious and has the initiative/resourcefulness to find solutions and wants to understand why something didn’t work in order to figure out how to fix it.
Technical aptitude
– While an A+ or Microsoft certification (MCSA) is preferred they are open to someone that is self‑taught and has 6 months to a year of experience. Someone who has the natural ability to take initiative.
Experience Level Expert Level
Job Type & Location Contract position based out of Saint Paul, MN.
Pay and Benefits The pay range for this position is $20.00 – $20.00/hr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
Workplace Type Fully remote position.
Application Deadline This position is anticipated to close on Mar 20, 2026.
About TEKsystems We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full‑stack capabilities and speed. We’re strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at Teksystems.com.
#J-18808-Ljbffr