Bilingual HR Support/Benefits Representative I
Service Corporation International, Louisiana, MO, United States
Our associates celebrate lives. We celebrate our associates.
The HR Support Specialist will deliver exceptional customer service to SCI associates and managers, answering questions related to HR and Benefits, and providing instruction and guidance with Workday tasks.
Job Responsibilities
Provide customer support by responding professionally to customer inquiries ensuring that effective action is taken, and initiating outbound calls as needed
Use critical thinking to gather information regarding the outcome desired by the caller, and then leverage written procedures, policy manuals, the HR Support knowledge base and process guidelines to ensure a sound resolution
Assist associates and managers with navigating Workday tasks needed in the course of the associate lifecycle. This includes all HR-related modules such as recruiting, onboarding, benefits enrollment, time off, performance, and learning, and involves tasks such as:
Opening positions and requisitions
Determining benefits eligibility
Associate transfers, promotions, and terminations
Leave of Absence eligibility
Make adjustments to supervisory organizations
Update employee records
Use call tracking and monitoring system to document all customer inquiries, issues and transactions, as well as resolutions according to established guidelines
For cases requiring steps from additional teams, assign tasks to appropriate teams and await resolution and then communicate with the customer
Leverage remote desktop application to guide and train the associate through Workday tasks (Neurons)
Complete designated Workday Inbox transactions related to benefits enrollment and requisitions, reaching out to the associate or manager as needed
Provide Workday and intranet (InSCIder) navigational support to the caller (associate/manager/former associate)
Redirect callers to other support teams as needed
Provide recommendations or suggests methods to update, simplify, and enhance processes, procedures, and technologies with the Workday application and any manual processes
Assist with the implementation of programs, policies, and services provided by the company, by acting as the associate’s first line of contact during roll outs
Perform reviews of Frequently Asked Questions/New Policy and Procedure lists to identify steps needed to answer associate inquiries
Responsible for updating the team’s knowledge center documentation as processes change, steps are clarified or nuances are identified
This is not intended to be an all-inclusive list of the essential functions or duties related to this job
MINIMUM Requirements Education
High School diploma or equivalent
Experience
Two (2) years of call center or customer service experience, preferably in an HR-related function (HR, recruiting, benefits, payroll).
Knowledge, Skills And Abilities
Cognitive ability including reasoning, planning, identifying problems, comprehending ideas, learning quickly, learning from experience, and appropriately applying learning to new situations
Professional verbal and written communication skills
Proficient MS Office Suite skills
Advanced ability in the application of time and priority management
Knowledge of Workday is a plus
Work CONDITIONS Work Environment
Work indoors during all seasons and weather conditions
Comply with Corporate dress code policy
Work Postures
Sitting continuously for many hours per day, up to 6 hours per day
Climbing stairs to access buildings frequently
Physical Demands
Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
Work Hours
Working beyond “standard” hours as the need arises
Postal Code: 70121
Category (Portal Searching): Human Resources
Job Location: US-LA - Jefferson
#HR
#J-18808-Ljbffr
The HR Support Specialist will deliver exceptional customer service to SCI associates and managers, answering questions related to HR and Benefits, and providing instruction and guidance with Workday tasks.
Job Responsibilities
Provide customer support by responding professionally to customer inquiries ensuring that effective action is taken, and initiating outbound calls as needed
Use critical thinking to gather information regarding the outcome desired by the caller, and then leverage written procedures, policy manuals, the HR Support knowledge base and process guidelines to ensure a sound resolution
Assist associates and managers with navigating Workday tasks needed in the course of the associate lifecycle. This includes all HR-related modules such as recruiting, onboarding, benefits enrollment, time off, performance, and learning, and involves tasks such as:
Opening positions and requisitions
Determining benefits eligibility
Associate transfers, promotions, and terminations
Leave of Absence eligibility
Make adjustments to supervisory organizations
Update employee records
Use call tracking and monitoring system to document all customer inquiries, issues and transactions, as well as resolutions according to established guidelines
For cases requiring steps from additional teams, assign tasks to appropriate teams and await resolution and then communicate with the customer
Leverage remote desktop application to guide and train the associate through Workday tasks (Neurons)
Complete designated Workday Inbox transactions related to benefits enrollment and requisitions, reaching out to the associate or manager as needed
Provide Workday and intranet (InSCIder) navigational support to the caller (associate/manager/former associate)
Redirect callers to other support teams as needed
Provide recommendations or suggests methods to update, simplify, and enhance processes, procedures, and technologies with the Workday application and any manual processes
Assist with the implementation of programs, policies, and services provided by the company, by acting as the associate’s first line of contact during roll outs
Perform reviews of Frequently Asked Questions/New Policy and Procedure lists to identify steps needed to answer associate inquiries
Responsible for updating the team’s knowledge center documentation as processes change, steps are clarified or nuances are identified
This is not intended to be an all-inclusive list of the essential functions or duties related to this job
MINIMUM Requirements Education
High School diploma or equivalent
Experience
Two (2) years of call center or customer service experience, preferably in an HR-related function (HR, recruiting, benefits, payroll).
Knowledge, Skills And Abilities
Cognitive ability including reasoning, planning, identifying problems, comprehending ideas, learning quickly, learning from experience, and appropriately applying learning to new situations
Professional verbal and written communication skills
Proficient MS Office Suite skills
Advanced ability in the application of time and priority management
Knowledge of Workday is a plus
Work CONDITIONS Work Environment
Work indoors during all seasons and weather conditions
Comply with Corporate dress code policy
Work Postures
Sitting continuously for many hours per day, up to 6 hours per day
Climbing stairs to access buildings frequently
Physical Demands
Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
Work Hours
Working beyond “standard” hours as the need arises
Postal Code: 70121
Category (Portal Searching): Human Resources
Job Location: US-LA - Jefferson
#HR
#J-18808-Ljbffr