Senior Digital Product Manager - Portal Experience Platform
Symetra Financial Corporation, Farmington, CT, United States
Symetra has an exciting new opportunity to join us as a
Senior Digital Product Manager - Portal Experience Platform !
About the role As a
Senior Digital Product Manager - Portal Experience Platform , you will define the vision, strategy, and roadmap for both the Symetra Login Experience (SLX) and for Enterprise Portal (EP) initiatives. You will use your deep business and technical expertise to guide case development, set technical direction, and manage products throughout their lifecycle. You will clearly articulate each product’s value proposition to partners and make informed recommendations about when a product should evolve, be replaced, or be retired.
You will typically manage multiple major initiatives and highly complex products, building alignment across business, technical, and cross‑functional partners. By using strong product management frameworks and a variety of research techniques, you will ensure your products deliver meaningful business outcomes and long‑term value.
What you will do
Develop and communicate SLX and EP product strategy aligned to department goals, collaborating with customers, business partners, and technology teams while securing resources to maintain a healthy product lifecycle.
Apply Agile practices to deliver high‑quality solutions, partner with the product owner to maintain a clear and measurable backlog, support delivery teams on protocols manage risks and dependencies, and drive continuous improvement.
Serve as the primary expert for your product domain, tailoring communication across audiences and formats, clearly conveying product vision and strategy, and acting as the main contact for vendors.
Use qualitative and quantitative data to measure impact, inform product decisions, assess opportunities, and conduct analyses such as return on investment, cost‑benefit, and root‑cause evaluations.
Mentor other product managers, champion user‑centered product development, inspire cross‑functional teams, stay current on industry trends, and model strong leadership behaviors.
Engage in ongoing learning, stay up to date with product management guidelines and participate in communities of practice.
Why Work at Symetra Here’s what some of our employees have to say about why they work at Symetra:
"I chose Symetra because I heard it was a pro‑employee company—and it’s absolutely true. The work environment is supportive, the people are great, and the benefits are generous. Symetra truly cares about its employees. The relaxed atmosphere and opportunities to learn and grow—both within your role and beyond—make it a great place to build your career." - Alicia L., Claims Examiner
"Symetra cares about doing what's right for their customers and that we have a great culture." - Jackie B., Regional Account Manager
What we offer you Benefits and Perks We don’t take a “one‑size‑fits‑all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.
Flexible full‑time or hybrid telecommuting arrangements
Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
Paid time away including vacation and sick time, flex days and ten paid holidays
Give back to your community and double your impact through our company matching
Want more details? Check out our Symetra Benefits Overview
Compensation Salary Range: $128,700 - $214,600 plus eligibility for the company annual bonus program.
Who You Are:
You have a high school diploma (required) and a bachelor’s degree (or equivalent industry experience), along with 10–15 years of relevant work and at least 3 years in a highly regulated industry or specialized domain.
Thrive as a digital product management expert, especially in customer‑facing web and portal experiences.
Demonstrate proficiency in
Identity and Access Management (IAM)
and modern authentication standards such as
SAML, OAuth, and OpenID Connect .
Have demonstrated knowledge of or experience with authentication and login platforms, such as
Okta, Azure AD, Ping, and Auth0 .
Familiarity with
role‑based, tiered, and delegated access models
that scale.
Bring awareness of
MFA, adaptive authentication , and broader security/compliance considerations for access management.
Excel with
Agile practices , using work management tools such as
Azure DevOps (ADO)
or
Jira ; certifications like
Scrum Product Owner, Scrum Master
or equivalent experience are a plus.
Lead with influence: providing strategic direction, mentoring with intention, and guiding partners at all levels through skilled negotiation, consensus‑building, and cross‑functional facilitation.
Excel at transforming ambiguity into clarity using advanced analytical, problem‑solving, and critical‑thinking skills—while building trust, fostering collaboration, and making sound decisions in complex environments.
Some minimal annual travel required (for people manager roles only)
Travel:
Required Training & Professional Development All newly hired people leaders with direct reports are required to complete a comprehensive leadership development program within their first year. This program includes both virtual and in‑person training. The in‑person sessions will take place at Symetra’s corporate headquarters in Bellevue, Washington. Symetra covers all travel and accommodation expenses.
Reasonable Accommodations Symetra is committed to providing equitable access to all job‑related responsibilities, including required travel. If reasonable accommodation is needed for travel, Symetra’s HR department will work to provide appropriate solutions in alignment with individual needs and company policies.
We empower inclusion At Symetra, we aspire to be the most inclusive insurance company in the country. We’re building a place where every employee feels valued, respected, and has opportunities to contribute.
Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.
Creating a world where more people have access to financial freedom Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we’re guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they’re buying, and we design products—and operate our company—to stand the test of time. We’re committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.
For more information about our careers visit https://symetra.eightfold.ai/careers/
Work Authorization Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.
Please review Symetra’s Remote Network Minimum Requirements: As a remote‑first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees’ internet connection:
Minimum Internet Speed:
100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
Internet Type:
Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
Not Permissible:
Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.
When applying to jobs at Symetra you’ll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra’s standard as outlined above.
Identity Verification Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.
Failure to comply with verification procedures may result:
Disqualification from the recruitment process
Withdrawal of a job offer
Termination of employment and other criminal and/or civil remedies, if fraud is discovered
#J-18808-Ljbffr
Senior Digital Product Manager - Portal Experience Platform !
About the role As a
Senior Digital Product Manager - Portal Experience Platform , you will define the vision, strategy, and roadmap for both the Symetra Login Experience (SLX) and for Enterprise Portal (EP) initiatives. You will use your deep business and technical expertise to guide case development, set technical direction, and manage products throughout their lifecycle. You will clearly articulate each product’s value proposition to partners and make informed recommendations about when a product should evolve, be replaced, or be retired.
You will typically manage multiple major initiatives and highly complex products, building alignment across business, technical, and cross‑functional partners. By using strong product management frameworks and a variety of research techniques, you will ensure your products deliver meaningful business outcomes and long‑term value.
What you will do
Develop and communicate SLX and EP product strategy aligned to department goals, collaborating with customers, business partners, and technology teams while securing resources to maintain a healthy product lifecycle.
Apply Agile practices to deliver high‑quality solutions, partner with the product owner to maintain a clear and measurable backlog, support delivery teams on protocols manage risks and dependencies, and drive continuous improvement.
Serve as the primary expert for your product domain, tailoring communication across audiences and formats, clearly conveying product vision and strategy, and acting as the main contact for vendors.
Use qualitative and quantitative data to measure impact, inform product decisions, assess opportunities, and conduct analyses such as return on investment, cost‑benefit, and root‑cause evaluations.
Mentor other product managers, champion user‑centered product development, inspire cross‑functional teams, stay current on industry trends, and model strong leadership behaviors.
Engage in ongoing learning, stay up to date with product management guidelines and participate in communities of practice.
Why Work at Symetra Here’s what some of our employees have to say about why they work at Symetra:
"I chose Symetra because I heard it was a pro‑employee company—and it’s absolutely true. The work environment is supportive, the people are great, and the benefits are generous. Symetra truly cares about its employees. The relaxed atmosphere and opportunities to learn and grow—both within your role and beyond—make it a great place to build your career." - Alicia L., Claims Examiner
"Symetra cares about doing what's right for their customers and that we have a great culture." - Jackie B., Regional Account Manager
What we offer you Benefits and Perks We don’t take a “one‑size‑fits‑all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.
Flexible full‑time or hybrid telecommuting arrangements
Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
Paid time away including vacation and sick time, flex days and ten paid holidays
Give back to your community and double your impact through our company matching
Want more details? Check out our Symetra Benefits Overview
Compensation Salary Range: $128,700 - $214,600 plus eligibility for the company annual bonus program.
Who You Are:
You have a high school diploma (required) and a bachelor’s degree (or equivalent industry experience), along with 10–15 years of relevant work and at least 3 years in a highly regulated industry or specialized domain.
Thrive as a digital product management expert, especially in customer‑facing web and portal experiences.
Demonstrate proficiency in
Identity and Access Management (IAM)
and modern authentication standards such as
SAML, OAuth, and OpenID Connect .
Have demonstrated knowledge of or experience with authentication and login platforms, such as
Okta, Azure AD, Ping, and Auth0 .
Familiarity with
role‑based, tiered, and delegated access models
that scale.
Bring awareness of
MFA, adaptive authentication , and broader security/compliance considerations for access management.
Excel with
Agile practices , using work management tools such as
Azure DevOps (ADO)
or
Jira ; certifications like
Scrum Product Owner, Scrum Master
or equivalent experience are a plus.
Lead with influence: providing strategic direction, mentoring with intention, and guiding partners at all levels through skilled negotiation, consensus‑building, and cross‑functional facilitation.
Excel at transforming ambiguity into clarity using advanced analytical, problem‑solving, and critical‑thinking skills—while building trust, fostering collaboration, and making sound decisions in complex environments.
Some minimal annual travel required (for people manager roles only)
Travel:
Required Training & Professional Development All newly hired people leaders with direct reports are required to complete a comprehensive leadership development program within their first year. This program includes both virtual and in‑person training. The in‑person sessions will take place at Symetra’s corporate headquarters in Bellevue, Washington. Symetra covers all travel and accommodation expenses.
Reasonable Accommodations Symetra is committed to providing equitable access to all job‑related responsibilities, including required travel. If reasonable accommodation is needed for travel, Symetra’s HR department will work to provide appropriate solutions in alignment with individual needs and company policies.
We empower inclusion At Symetra, we aspire to be the most inclusive insurance company in the country. We’re building a place where every employee feels valued, respected, and has opportunities to contribute.
Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.
Creating a world where more people have access to financial freedom Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we’re guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they’re buying, and we design products—and operate our company—to stand the test of time. We’re committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.
For more information about our careers visit https://symetra.eightfold.ai/careers/
Work Authorization Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.
Please review Symetra’s Remote Network Minimum Requirements: As a remote‑first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees’ internet connection:
Minimum Internet Speed:
100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
Internet Type:
Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
Not Permissible:
Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.
When applying to jobs at Symetra you’ll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra’s standard as outlined above.
Identity Verification Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.
Failure to comply with verification procedures may result:
Disqualification from the recruitment process
Withdrawal of a job offer
Termination of employment and other criminal and/or civil remedies, if fraud is discovered
#J-18808-Ljbffr