Personal Lines Account Manager
Impact Performance Team, Huntsville, AL, United States
About Our Client
Our insurance business is a team of insurance professionals based out of Athens and Huntsville, Alabama. We are committed to serving the families and businesses that we protect by providing custom-tailored insurance solutions. Our culture is focused on continual improvement and innovation to ensure the best customer experience. We prioritize our clients' interests and strive to put them in the best position possible.
Role Overview This is a full-time Personal Lines Account Manager role based in our Athens, Alabama location. As a Personal Lines Account Manager, you will be responsible for managing and servicing accounts, providing customer support, and handling personal insurance policies. You will also assist with general customer service and contribute to the overall success of the team. Your key responsibilities may include:
Manage and service a portfolio of personal lines accounts, ensuring accurate coverage and timely renewals
Process endorsements, policy changes, billing inquiries, and coverage updates with attention to detail
Conduct proactive policy reviews to identify coverage gaps and cross‑sell opportunities
Provide responsive, solution‑oriented customer support via phone, email, and in‑person interactions
Maintain accurate documentation within the agency management system and follow compliance guidelines
Collaborate with Producers and team members to deliver a seamless client experience and support agency growth
Requirements
Property and Casualty License must be active
2+ years experience in Account Management
Understanding of Employee Benefits
Excellent communication and interpersonal skills
Attention to detail and strong organizational skills
Ability to work independently and as part of a team
Proficiency in insurance software and Microsoft Office suite
Prior Account Manager experience
Computer Skills: MS Word, Excel, Outlook, Teams
Benefits
50% reimbursement of health, dental, and vision insurance
Paid Time Off (PTO) 17 days
Paid holidays
Ability to earn commission sales on new business
$45,000–$55,000 plus commission
Job type: Full‑time
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Role Overview This is a full-time Personal Lines Account Manager role based in our Athens, Alabama location. As a Personal Lines Account Manager, you will be responsible for managing and servicing accounts, providing customer support, and handling personal insurance policies. You will also assist with general customer service and contribute to the overall success of the team. Your key responsibilities may include:
Manage and service a portfolio of personal lines accounts, ensuring accurate coverage and timely renewals
Process endorsements, policy changes, billing inquiries, and coverage updates with attention to detail
Conduct proactive policy reviews to identify coverage gaps and cross‑sell opportunities
Provide responsive, solution‑oriented customer support via phone, email, and in‑person interactions
Maintain accurate documentation within the agency management system and follow compliance guidelines
Collaborate with Producers and team members to deliver a seamless client experience and support agency growth
Requirements
Property and Casualty License must be active
2+ years experience in Account Management
Understanding of Employee Benefits
Excellent communication and interpersonal skills
Attention to detail and strong organizational skills
Ability to work independently and as part of a team
Proficiency in insurance software and Microsoft Office suite
Prior Account Manager experience
Computer Skills: MS Word, Excel, Outlook, Teams
Benefits
50% reimbursement of health, dental, and vision insurance
Paid Time Off (PTO) 17 days
Paid holidays
Ability to earn commission sales on new business
$45,000–$55,000 plus commission
Job type: Full‑time
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