Personal Banker Associate I - North Nashville
Fifth Third Bank, Nashville, TN, United States
Make banking a Fifth Third better®
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
General Function Selected candidates are intended to become a Retail Personal Banker I after completing a 4‑8 week onboarding and education program that includes rotations in operations and Sales & Service. The program culminates in a certification that demonstrates the skills necessary to perform successfully in the Retail Personal Banker role. As a Financial Center position, the Personal Banker I uses a consultative sales process to identify and meet the financial needs of customers or prospects, focusing on acquiring new households and deepening existing relationships through activities such as lobby leadership, bank mart support, and tele‑consulting. The role also processes teller transactions and serves as a platform staff member. Candidates are responsible for risk management, continuously identifying and mitigating risks while ensuring a positive customer experience.
Essential Duties And Responsibilities
Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
Maintain an in-depth knowledge of Retail consumer and small business products and recommend appropriate solutions using our value proposition.
Utilize CAMP and other approved marketing tools to proactively reach out to customers and schedule periodic financial reviews.
Primarily focus on cross‑selling to the existing customer base and engaging in outside sales activities such as Membership Advantage presentations, business sales calls, and community financial literacy events.
Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment), referring customers when appropriate for timely, holistic financial solutions.
Consistently meet or exceed customer experience and individual/team production goals, enhancing year‑over‑year revenue growth as measured by the Financial Center P&L.
Provide guidance to CSRs on the sales and referral process.
Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
Act with confidence in answering customer questions and owning customer issues.
Maintain a position of trust and responsibility by keeping all business confidential.
Follow the Bancorp Code of Business Conduct and Ethics and related policies, maintaining ethical behavior at all times.
Adhere to established policies and procedures while opening/servicing the full range of Retail products.
Participate in the consumer loan and bankcard process, owning sourced loans from application through closing.
Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager.
Keep up to date on Retail procedures to mitigate fraudulent activity and unnecessary risk or exposure.
Supervisory Responsibilities None.
Minimum Knowledge, Skills And Abilities Required
College degree or equivalent work experience providing transferable skills.
Experience in the financial industry preferred.
Demonstrated ability to develop comfort with sales activities designed to acquire new consumer households and small business customers and/or cross‑sell to established customers.
Must be able to demonstrate understanding of advanced math functions for analysis of credit and financial information.
Ability to professionally represent Fifth Third Bank in appearance and verbal/written communication.
Demonstrated ability to develop a working knowledge of Retail policies and procedures to make sound decisions using good judgment.
This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS website provides the MU4R questions and registration required for employment in this position.
Working Conditions
Normal office environment.
Consistent computer screen viewing.
This program requires the ability to travel within the affiliate for training and scheduling flexibility.
Travel outside the affiliate will be required for various classroom training sessions.
Personal Banker Associate I – North Nashville At Fifth Third, we recognize the importance of acknowledging our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, experience, education and geographic location.
Our extensive benefits programs support the individual needs of employees and their families, encompassing physical, financial, emotional and social well‑being. You can learn more about those programs on our 53.com Careers page at:
Benefits
or by consulting your talent acquisition partner.
LOCATION – Nashville, Tennessee 37203
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Five Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
#J-18808-Ljbffr
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
General Function Selected candidates are intended to become a Retail Personal Banker I after completing a 4‑8 week onboarding and education program that includes rotations in operations and Sales & Service. The program culminates in a certification that demonstrates the skills necessary to perform successfully in the Retail Personal Banker role. As a Financial Center position, the Personal Banker I uses a consultative sales process to identify and meet the financial needs of customers or prospects, focusing on acquiring new households and deepening existing relationships through activities such as lobby leadership, bank mart support, and tele‑consulting. The role also processes teller transactions and serves as a platform staff member. Candidates are responsible for risk management, continuously identifying and mitigating risks while ensuring a positive customer experience.
Essential Duties And Responsibilities
Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
Maintain an in-depth knowledge of Retail consumer and small business products and recommend appropriate solutions using our value proposition.
Utilize CAMP and other approved marketing tools to proactively reach out to customers and schedule periodic financial reviews.
Primarily focus on cross‑selling to the existing customer base and engaging in outside sales activities such as Membership Advantage presentations, business sales calls, and community financial literacy events.
Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment), referring customers when appropriate for timely, holistic financial solutions.
Consistently meet or exceed customer experience and individual/team production goals, enhancing year‑over‑year revenue growth as measured by the Financial Center P&L.
Provide guidance to CSRs on the sales and referral process.
Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
Act with confidence in answering customer questions and owning customer issues.
Maintain a position of trust and responsibility by keeping all business confidential.
Follow the Bancorp Code of Business Conduct and Ethics and related policies, maintaining ethical behavior at all times.
Adhere to established policies and procedures while opening/servicing the full range of Retail products.
Participate in the consumer loan and bankcard process, owning sourced loans from application through closing.
Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager.
Keep up to date on Retail procedures to mitigate fraudulent activity and unnecessary risk or exposure.
Supervisory Responsibilities None.
Minimum Knowledge, Skills And Abilities Required
College degree or equivalent work experience providing transferable skills.
Experience in the financial industry preferred.
Demonstrated ability to develop comfort with sales activities designed to acquire new consumer households and small business customers and/or cross‑sell to established customers.
Must be able to demonstrate understanding of advanced math functions for analysis of credit and financial information.
Ability to professionally represent Fifth Third Bank in appearance and verbal/written communication.
Demonstrated ability to develop a working knowledge of Retail policies and procedures to make sound decisions using good judgment.
This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS website provides the MU4R questions and registration required for employment in this position.
Working Conditions
Normal office environment.
Consistent computer screen viewing.
This program requires the ability to travel within the affiliate for training and scheduling flexibility.
Travel outside the affiliate will be required for various classroom training sessions.
Personal Banker Associate I – North Nashville At Fifth Third, we recognize the importance of acknowledging our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, experience, education and geographic location.
Our extensive benefits programs support the individual needs of employees and their families, encompassing physical, financial, emotional and social well‑being. You can learn more about those programs on our 53.com Careers page at:
Benefits
or by consulting your talent acquisition partner.
LOCATION – Nashville, Tennessee 37203
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Five Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
#J-18808-Ljbffr