Customer Service Representative
Kooks, Statesville, NC, United States
Position Summary
The Customer Service team acts as the liaison between our distribution channel customers and Kooks Custom Headers. The Customer Service Associate will process orders for our channel customers with a focus on accuracy and time sensitivity. The Customer Service Associate will also respond to emails submitted by channel customers and end users. Key Responsibilities
Assist our distribution channel in product information, troubleshooting, price & availability, technical specifications, and processing orders. Handle inbound calls from our internal and external sources. This includes, but is not limited to, giving prices, part numbers and availability. Input orders utilizing internal ordering software systems. Review customer purchase orders and liaise with customer as required to collect missing information, documentation, and approvals required to complete order. Work cross-functionally with sales to resolve open issues. Other responsibilities as assigned. Requirements and Competencies
Effective verbal and written communication skills. Ability to interpret customer issues, coupled with the ability to troubleshoot and translate issues into resolution while maintaining a positive attitude. Ability to empathize with customer concerns while maintaining a professional demeanor. Ability to learn quickly on the job. Ability to answer calls promptly as well as respond to customer inquiries through email. Conduct business in an ethical and professional manner. Keeps up to date on new products and services within the company. Basic MS Office competency – Includes Outlook/Excel/Word. High school diploma or GED equivalent. Aftermarket Automotive Experience / Knowledge preferred.
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The Customer Service team acts as the liaison between our distribution channel customers and Kooks Custom Headers. The Customer Service Associate will process orders for our channel customers with a focus on accuracy and time sensitivity. The Customer Service Associate will also respond to emails submitted by channel customers and end users. Key Responsibilities
Assist our distribution channel in product information, troubleshooting, price & availability, technical specifications, and processing orders. Handle inbound calls from our internal and external sources. This includes, but is not limited to, giving prices, part numbers and availability. Input orders utilizing internal ordering software systems. Review customer purchase orders and liaise with customer as required to collect missing information, documentation, and approvals required to complete order. Work cross-functionally with sales to resolve open issues. Other responsibilities as assigned. Requirements and Competencies
Effective verbal and written communication skills. Ability to interpret customer issues, coupled with the ability to troubleshoot and translate issues into resolution while maintaining a positive attitude. Ability to empathize with customer concerns while maintaining a professional demeanor. Ability to learn quickly on the job. Ability to answer calls promptly as well as respond to customer inquiries through email. Conduct business in an ethical and professional manner. Keeps up to date on new products and services within the company. Basic MS Office competency – Includes Outlook/Excel/Word. High school diploma or GED equivalent. Aftermarket Automotive Experience / Knowledge preferred.
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