Healthcare Sales Representative
ChenMed, Miami, FL, United States
We’re unique. You should be, too.
We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We’re different than most primary care providers.
We’re rapidly expanding and we need great people to join our team.
Overview The Membership Growth Consultant (MGC) is an outside healthcare sales representative who’s responsible for generating sales leads and membership by nurturing productive relationships with senior citizens, key local community partners and senior-focused businesses to enroll new patients to ChenMed. The MGC is the first of three separate tiers as part of the overall MGC Success Plan and growth career path at ChenMed. The incumbent is developing skills to arrange, design, and orchestrate sales events and to develop fun and cost-effective techniques to keep senior participation and satisfaction high, in part to drive referral sales from satisfied patients to help fuel membership growth. He/She learns to effectively communicate the ChenMed/JenCare value proposition at community events.
Essential duties / responsibilities
Begins to nurture, build and cultivate direct-to-seniors and business-to-business partnerships to generate new patient opportunities year-round.
Meets with individual seniors and groups in their homes, workplaces, houses of worship, senior centers or living communities to share the ChenMed value proposition.
Plans, coordinates and executes local events within the community (e.g., information tables, health fairs, doc talks) to reach ideal patients (medically underserved, Medicare-eligible seniors, age 55 and older).
Cultivates strong relationships with health plan agents, individual insurance agents, social workers, case workers, senior housing managers, senior centers and related community providers to keep ChenMed/JenCare Medical Centers as their top provider choice for senior healthcare when referring patients to a primary care physician.
Partner with community officials, businesses and senior outreach programs to develop initiatives that drive new patient growth.
Schedules one-on-one sales meetings, referral relationships with Plan agents, independent brokers and the senior community; delivers solutions on immediate customer requests. Manages vendors as related to event planning and negotiates contracts with venues where events occur.
Ensures insurance agents and/or brokers are invited to community events to ensure timely patient assignment to ChenMed/JenCare Medical Centers.
Learns to use marketing and sales tools to identify solutions and sell to new customers. Maintains up-to-date client information in designated customer relationship management (CRM) tool (e.g., Salesforce). Utilizes CRM to document interactions with clients and ensures effective management of leads.
Provides monthly activity calendar reflecting community access points and new tabletop venues. Creates penetration plans and initiatives in key target markets and channels.
Recovers dormant customers via sales tools and marketing campaigns.
Drives new member growth by educating potential patients on our value proposition and healthcare model. Delivers prescribed presentation in front of large audiences.
Develops distribution channels to support new patient enrollment growth. Uses all sales tools provided to ensure efficiency and data collection.
Partners with sales leadership to improve effectiveness of engagements with distributors, vendors and community partners.
Builds trusting relationships with brokers/insurance agents/case workers/third party vendors associated with seniors; develops and executes broker and partner strategies and plans.
Engages with new patients through and beyond their first appointment. Maintains relationships with enrolled patients to positively impact retention. Addresses and resolves customer complaints and issues as required.
Performs other related duties as assigned.
Competencies Instills trust
Follows through on commitments
Is seen as direct and trustful
Keeps confidences
Practices what he/she preaches
Shows consistency between words and actions
Results driven
Has a strong bottom-line orientation
Persists in accomplishing objectives despite obstacles and setbacks
Has a track record of exceeding goals successfully
Pushes others
Action oriented
Readily acts on challenges, without unnecessary planning.
Identifies and seizes on new opportunities
Displays a can-do attitude in good and tough times
Steps up to handle tough issues
Effective communication
Is effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levels
Attentively listens to others
Adjusts to fit the audience and the message
Provides timely and helpful information to others across the organization
Encourages the open expression of diverse ideas and opinions
Resiliency
Is confident under pressure
Handles and manages crises effectively
Maintains a positive attitude despite adversity
Bounces back from setbacks
Grows from hardships and negative experiences
Networking
Builds strong formal and informal networks
Maintains relationships across a variety of functions and locations
Draws upon multiple relationships to exchange ideas, resources, and know-how
Customer focus
Gains insight into customer needs
Identifies opportunities that benefit the customer
Builds and delivers solutions that meet customer expectations
Establishes and maintains effective customer relationships
Persuasiveness
Positions views and arguments appropriately to win support
Convinces others to take action
Negotiates skillfully in tough situations
Wins concessions without damaging relationships
Responds effectively to the reactions and positions of others
Knowledge, skills and abilities
High business acumen and acuity
Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced work environment
Demonstrated knowledge of negotiation, probing skills, closing skills and handling objections
Detail-oriented and proficient in MS Office (PowerPoint, Excel, Word, Outlook), CRM tools (Salesforce) plus other productivity software
Excellent interpersonal and problem solving skills; patient engagement ability
Excellent written and verbal communication skills with a confident speaking voice
Flexible and creative in dealing with customers; persuasive and motivated to sell with the ability to close without being pushy
Good keyboarding skills and ability to type efficiently
Spoken and written fluency in English; bilingual is a plus
Ability and willingness to travel locally, regionally and nationwide up to 75%; work is primarily off ChenMed premises
This position requires independent judgment
Education and experience criteria
High School Diploma or GED required. Bachelor’s degree in Marketing, Business Administration or related field preferred, or equivalent combination of education and experience
Minimum 2 years of successful sales experience; working with seniors and understanding of Medicare Advantage a plus
Minimum 2 years of B2B experience or equivalent management experience preferred
Experience with establishing and maintaining relationships with business/vendor partners
Experience in telesales and inputting sales data during calls
Current, valid driver’s license required
Pay range $38,509 - $55,013 Salary
The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on experience, education, geographic location, and other factors. This position may be eligible for bonuses or commissions.
Employee benefits Benefits information is available at the linked document: https://chenmed.makeityoursource.com/helpful-documents
We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.
Current employees, if you want to apply to our internal career site, please click HERE
Current Contingent Worker please see job aid HERE to apply
#J-18808-Ljbffr
We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We’re different than most primary care providers.
We’re rapidly expanding and we need great people to join our team.
Overview The Membership Growth Consultant (MGC) is an outside healthcare sales representative who’s responsible for generating sales leads and membership by nurturing productive relationships with senior citizens, key local community partners and senior-focused businesses to enroll new patients to ChenMed. The MGC is the first of three separate tiers as part of the overall MGC Success Plan and growth career path at ChenMed. The incumbent is developing skills to arrange, design, and orchestrate sales events and to develop fun and cost-effective techniques to keep senior participation and satisfaction high, in part to drive referral sales from satisfied patients to help fuel membership growth. He/She learns to effectively communicate the ChenMed/JenCare value proposition at community events.
Essential duties / responsibilities
Begins to nurture, build and cultivate direct-to-seniors and business-to-business partnerships to generate new patient opportunities year-round.
Meets with individual seniors and groups in their homes, workplaces, houses of worship, senior centers or living communities to share the ChenMed value proposition.
Plans, coordinates and executes local events within the community (e.g., information tables, health fairs, doc talks) to reach ideal patients (medically underserved, Medicare-eligible seniors, age 55 and older).
Cultivates strong relationships with health plan agents, individual insurance agents, social workers, case workers, senior housing managers, senior centers and related community providers to keep ChenMed/JenCare Medical Centers as their top provider choice for senior healthcare when referring patients to a primary care physician.
Partner with community officials, businesses and senior outreach programs to develop initiatives that drive new patient growth.
Schedules one-on-one sales meetings, referral relationships with Plan agents, independent brokers and the senior community; delivers solutions on immediate customer requests. Manages vendors as related to event planning and negotiates contracts with venues where events occur.
Ensures insurance agents and/or brokers are invited to community events to ensure timely patient assignment to ChenMed/JenCare Medical Centers.
Learns to use marketing and sales tools to identify solutions and sell to new customers. Maintains up-to-date client information in designated customer relationship management (CRM) tool (e.g., Salesforce). Utilizes CRM to document interactions with clients and ensures effective management of leads.
Provides monthly activity calendar reflecting community access points and new tabletop venues. Creates penetration plans and initiatives in key target markets and channels.
Recovers dormant customers via sales tools and marketing campaigns.
Drives new member growth by educating potential patients on our value proposition and healthcare model. Delivers prescribed presentation in front of large audiences.
Develops distribution channels to support new patient enrollment growth. Uses all sales tools provided to ensure efficiency and data collection.
Partners with sales leadership to improve effectiveness of engagements with distributors, vendors and community partners.
Builds trusting relationships with brokers/insurance agents/case workers/third party vendors associated with seniors; develops and executes broker and partner strategies and plans.
Engages with new patients through and beyond their first appointment. Maintains relationships with enrolled patients to positively impact retention. Addresses and resolves customer complaints and issues as required.
Performs other related duties as assigned.
Competencies Instills trust
Follows through on commitments
Is seen as direct and trustful
Keeps confidences
Practices what he/she preaches
Shows consistency between words and actions
Results driven
Has a strong bottom-line orientation
Persists in accomplishing objectives despite obstacles and setbacks
Has a track record of exceeding goals successfully
Pushes others
Action oriented
Readily acts on challenges, without unnecessary planning.
Identifies and seizes on new opportunities
Displays a can-do attitude in good and tough times
Steps up to handle tough issues
Effective communication
Is effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levels
Attentively listens to others
Adjusts to fit the audience and the message
Provides timely and helpful information to others across the organization
Encourages the open expression of diverse ideas and opinions
Resiliency
Is confident under pressure
Handles and manages crises effectively
Maintains a positive attitude despite adversity
Bounces back from setbacks
Grows from hardships and negative experiences
Networking
Builds strong formal and informal networks
Maintains relationships across a variety of functions and locations
Draws upon multiple relationships to exchange ideas, resources, and know-how
Customer focus
Gains insight into customer needs
Identifies opportunities that benefit the customer
Builds and delivers solutions that meet customer expectations
Establishes and maintains effective customer relationships
Persuasiveness
Positions views and arguments appropriately to win support
Convinces others to take action
Negotiates skillfully in tough situations
Wins concessions without damaging relationships
Responds effectively to the reactions and positions of others
Knowledge, skills and abilities
High business acumen and acuity
Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced work environment
Demonstrated knowledge of negotiation, probing skills, closing skills and handling objections
Detail-oriented and proficient in MS Office (PowerPoint, Excel, Word, Outlook), CRM tools (Salesforce) plus other productivity software
Excellent interpersonal and problem solving skills; patient engagement ability
Excellent written and verbal communication skills with a confident speaking voice
Flexible and creative in dealing with customers; persuasive and motivated to sell with the ability to close without being pushy
Good keyboarding skills and ability to type efficiently
Spoken and written fluency in English; bilingual is a plus
Ability and willingness to travel locally, regionally and nationwide up to 75%; work is primarily off ChenMed premises
This position requires independent judgment
Education and experience criteria
High School Diploma or GED required. Bachelor’s degree in Marketing, Business Administration or related field preferred, or equivalent combination of education and experience
Minimum 2 years of successful sales experience; working with seniors and understanding of Medicare Advantage a plus
Minimum 2 years of B2B experience or equivalent management experience preferred
Experience with establishing and maintaining relationships with business/vendor partners
Experience in telesales and inputting sales data during calls
Current, valid driver’s license required
Pay range $38,509 - $55,013 Salary
The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on experience, education, geographic location, and other factors. This position may be eligible for bonuses or commissions.
Employee benefits Benefits information is available at the linked document: https://chenmed.makeityoursource.com/helpful-documents
We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.
Current employees, if you want to apply to our internal career site, please click HERE
Current Contingent Worker please see job aid HERE to apply
#J-18808-Ljbffr