Customer Service Representative
CSC, Logan, UT, United States
Client Service Representative
Logan, Utah
Monday - Friday, 9am-6pm
Hybrid Work Model (3 days onsite in our Logan, UT office and 2 days remote)
Are you passionate about delivering excellent customer service? We are too! We are currently hiring a Client Service Representative to support our global clients in a professional B2B environment in the technology and internet/web services industry. As a Client Service Representative, you will act as the primary point of contact for clients who require assistance with CSC’s internet products and services. You will play a key role in delivering exceptional client service by resolving inquiries, troubleshooting issues and providing clear guidance. You’ll work directly with enterprise B2B clients and will partner with our internal teams at CSC to provide support that will ensure our client’s domain portfolios and digital assets are secure.
If you’ve worked in the retail, hospitality & tourism, patient services or restaurant industries, you know what it takes to keep clients happy and satisfied while working in a fast-paced, high-volume environment. Our service professionals are empowered to solve client inquiries and problems quickly and professionally. We provide the training, mentorship, and opportunities for growth. You bring the drive, energy, and commitment to provide world-class service.
We’re a company of helpful people teaming up to make a difference in global business and our local communities. We are passionate about service excellence, giving back to the community, and devoted to continuous improvement, CSC is the business behind business®. What does that mean? Learn more about DBS by visiting cscdbs.com. While on that site, navigate to the Customer Tab or the Customer Testimonials section where you will learn about who our clients are and what they have to say about us!
Additionally, our positions come with CSC’s competitive benefits and incentives.
Tasks you will be responsible for
Client Support: Respond promptly and accurately to client inquiries via multiple communication channels such as chat, telephone, and email. Help customers manage a portfolio of domain names and digital assets to help protect and secure our clients' global internet brands.
Client Relationships: Build and maintain client relationships by understanding the unique needs of each client.
Issue Resolution: Troubleshoot and resolve customer order requests and enquiries related to domain names, DNS, digital certificates, digital brand management, billing inquiries, and technical problems. Ensure timely and efficient resolutions to maintain customer satisfaction.
Escalation Management: Identify and elevate unresolved or complex issues to the appropriate teams, ensuring follow-up and resolution in a timely manner.
Product Knowledge: Be a trusted partner for your clients by developing and maintaining an in-depth understanding of our services, and to communicate industry changes and new product offerings.
Team Collaboration: Assist other teams within DBS with client brand launches and projects, problem‑solving, and troubleshooting as needed.
Performance: Understand and strive to meet or exceed metrics that are designed to help us achieve our industry‑leading client service support as evidenced by our world‑class Net Promoter Score (NPS) results.
Technical skills, experience, and qualifications
Experience working in a customer‑centric environment, industry and/or role
Effective written and verbal communication skills
Ability to think critically and be solution oriented
Strong Microsoft Office skills including MS Excel, Word, and Outlook
Ability to learn, adapt to, and discuss new technology
Tenacity and agility to balance varying priorities and inquiries from internal and external customers
Ability to work independently, as well as on a team
Proven organizational skills with the ability to prioritize work under pressure in a fast‑paced environment
Previous experience of producing quality results with high attention to detail
Ability to be direct, open, and honest when communicating with clients and co‑workers
Bilingual skills are a plus
What you can expect from us
Professional, engaging, and comprehensive training to introduce our business and the industry, supplemented with on‑the‑job training
An on‑team mentor to provide additional day‑to‑day support during your onboarding
Collaborative team environment
Supportive leaders committed to your professional development and growth
Complimentary access to Open Sesame, monthly job‑related recurrent training, and more
Flexibility for our employees by offering a hybrid work schedule
A clear vision, mission and values centered around our promise to provide world‑class service to our clients
About Us CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge‑based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business®.
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth‑oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success‑sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging.
We encourage candidates to apply directly to our website and not through third‑party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
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Monday - Friday, 9am-6pm
Hybrid Work Model (3 days onsite in our Logan, UT office and 2 days remote)
Are you passionate about delivering excellent customer service? We are too! We are currently hiring a Client Service Representative to support our global clients in a professional B2B environment in the technology and internet/web services industry. As a Client Service Representative, you will act as the primary point of contact for clients who require assistance with CSC’s internet products and services. You will play a key role in delivering exceptional client service by resolving inquiries, troubleshooting issues and providing clear guidance. You’ll work directly with enterprise B2B clients and will partner with our internal teams at CSC to provide support that will ensure our client’s domain portfolios and digital assets are secure.
If you’ve worked in the retail, hospitality & tourism, patient services or restaurant industries, you know what it takes to keep clients happy and satisfied while working in a fast-paced, high-volume environment. Our service professionals are empowered to solve client inquiries and problems quickly and professionally. We provide the training, mentorship, and opportunities for growth. You bring the drive, energy, and commitment to provide world-class service.
We’re a company of helpful people teaming up to make a difference in global business and our local communities. We are passionate about service excellence, giving back to the community, and devoted to continuous improvement, CSC is the business behind business®. What does that mean? Learn more about DBS by visiting cscdbs.com. While on that site, navigate to the Customer Tab or the Customer Testimonials section where you will learn about who our clients are and what they have to say about us!
Additionally, our positions come with CSC’s competitive benefits and incentives.
Tasks you will be responsible for
Client Support: Respond promptly and accurately to client inquiries via multiple communication channels such as chat, telephone, and email. Help customers manage a portfolio of domain names and digital assets to help protect and secure our clients' global internet brands.
Client Relationships: Build and maintain client relationships by understanding the unique needs of each client.
Issue Resolution: Troubleshoot and resolve customer order requests and enquiries related to domain names, DNS, digital certificates, digital brand management, billing inquiries, and technical problems. Ensure timely and efficient resolutions to maintain customer satisfaction.
Escalation Management: Identify and elevate unresolved or complex issues to the appropriate teams, ensuring follow-up and resolution in a timely manner.
Product Knowledge: Be a trusted partner for your clients by developing and maintaining an in-depth understanding of our services, and to communicate industry changes and new product offerings.
Team Collaboration: Assist other teams within DBS with client brand launches and projects, problem‑solving, and troubleshooting as needed.
Performance: Understand and strive to meet or exceed metrics that are designed to help us achieve our industry‑leading client service support as evidenced by our world‑class Net Promoter Score (NPS) results.
Technical skills, experience, and qualifications
Experience working in a customer‑centric environment, industry and/or role
Effective written and verbal communication skills
Ability to think critically and be solution oriented
Strong Microsoft Office skills including MS Excel, Word, and Outlook
Ability to learn, adapt to, and discuss new technology
Tenacity and agility to balance varying priorities and inquiries from internal and external customers
Ability to work independently, as well as on a team
Proven organizational skills with the ability to prioritize work under pressure in a fast‑paced environment
Previous experience of producing quality results with high attention to detail
Ability to be direct, open, and honest when communicating with clients and co‑workers
Bilingual skills are a plus
What you can expect from us
Professional, engaging, and comprehensive training to introduce our business and the industry, supplemented with on‑the‑job training
An on‑team mentor to provide additional day‑to‑day support during your onboarding
Collaborative team environment
Supportive leaders committed to your professional development and growth
Complimentary access to Open Sesame, monthly job‑related recurrent training, and more
Flexibility for our employees by offering a hybrid work schedule
A clear vision, mission and values centered around our promise to provide world‑class service to our clients
About Us CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge‑based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business®.
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth‑oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success‑sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging.
We encourage candidates to apply directly to our website and not through third‑party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
#J-18808-Ljbffr