Customer Service Representative

* Answer telephones, receive emergency and non-emergency phone calls, record application information, direct calls, and take messages.* Enter data in the computer system and maintain logs and records of calls, activities, and other information.* Prioritize calls according to urgency and importance.* Managing multiple breakdown situations on a daily basis.* Understanding and providing an appropriate estimated time of arrival.* Determine the status of the customer account and any payment needs prior to scheduling the work.* Obtain authorization for all credit card payments and process credit card and charge account payments.* Monitor the route and location of drivers to coordinate and prioritize their schedule.* Coordinate road call requirements with appropriate teams and/or drivers all pertinent information to complete their road service request, issue miscellaneous purchase orders and make all required arrangements to facilitate the road call; complete follow up to be sure work is performed in a timely manner; follow up with customers to ensure satisfaction and locate additional service and repair opportunities.* Communicate with customers, employees, and other individuals to answer questions, explain information relative to repairs being performed, schedule repairs, and address complaints.* Estimate, schedule, prepare, and invoice repairs in a knowledgeable manner, open repair orders, reports, memos, letters, and other documents, using Google Sheets, Excel spreadsheets.* Billing/Data entry for third-party vendors – prompt and accurate keying of information.* Fast, accurate typing with experience in data entry.* incoming correspondence, including faxes and email.* Initiate activities to stay busy and productive during downtime.* Respond to internal inquiries in a timely manner.* Support Customer Success Manager and Technicians with daily needs.* Participate in on-call or after-hours coverage as needed.* Ability to stay calm under pressure.* Ability to multitask and support the fast-paced demands of our business.* Demonstrating excellent phone skills to interact effectively with customers.* Maintain a clean and organized office area.* Other duties as assigned.* High School Diploma (or GED or High School Equivalence Certificate* Intermediate knowledge level of Windows XP (excel, word and outlook)* Active Listening: Giving full attention to what other people are communicating; taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.* Communicating:

Conveying information to others in an effective manner.* Time management: Managing one’s time and the time of others.* Persuasion:

Persuading others to change their minds or behavior.* Service orientation:

Actively looking for ways to help people. #J-18808-Ljbffr